CarPlay disconnecting

Happened to me on very rare occasions. Rectified by either restarting CarPlay unit in dashboard (holding main volume button down until unit reboots) or checking phone and I see i need to enter my passcode enter code for unlocking phone and unit then connects.

If they’re reading through this thread and experiencing very similar if not exact same issues as everyone here. Clearly I’m not alone in believing 100% that there’s a problem with the Apple software stack. CarPlay with iTunes playing music will pause, Freeze stop playing and in my 2019 Subaru Outback will lock up the entire head unit display. In my 2018 Audi A4 premium plus when CarPlay with iTunes playing music it will also drop Freeze stop playing. That head unit also becomes non responsive. All with iPhone X and latest iOS.

whats up Apple?

I have the Same issue with my iPhone8 and mini cooper S. The last time it hapened is when my dealer was trying to call me.

Not only does the connection not work, it also overheats. It is very unfortunate when you are navigating and your phone overheats or your connection gets lost. The only solution I found that works is restarting phone and car. Try doing that at 120km/h. I thaught this supposed to increase safety?

I also have have a Mazda which uses the cable and never have I encountered any problems. I also have an ikea wireless charger and this works fine as well.

As someone else pointed out. Both car and phone are not cheap. So I at least expect it to work properly.

2019 Volvo XC90, brand new iphone 8 running IOS 12.3.1. Car play contsanly disconnects then reconnects or completly stops working. Happens on multiple other phones and tried different cables. Truly disappointing and dangerous as mentioned. Cannot even use it for phone calls.

I found that if the iPhone is charged to 100% before plugging it into the USB, CarPlay was stable & worked fine. I also found that only one USB port was susceptible to the issue; the second one was fine. 2019 Accord Hybrid, iPhone XR, iOS 12

Chiming in just to add the problem is still present with a brand new iPhone XS Max and a BMW X7 (also brand new). CarPlay does not stay connected using Bluetooth, and when it self-disconnects it will not allow you to reconnect. So frustrating!!!!

Had similar problem with my BMW X5. The link in the BMW X5 Forum, recommended resetting teh CarPlay connection by toggling either the iPhone or the car wifi off, then on. (see

https://g05.bimmerpost.com/forums/showthread.php?p=25044307)

Apple, what:s the problem !!! I see this tread is 1 year plus and had this issue on my LandRover Evoke but thought the issue was with LandRover. I get my new Cadillac XT4 along with a new iPhone XR abd still have the same issue. Been reading this thread and none of the recommendations works. It's been a Year plus and still an issue, you sell your phones for 1000$ +....fix it would you!

This is more for the BMW owners out there. After taking my 2018 M2 to 2 different dealership for a total of 5 visits I think my ApplyCarPlay/iDrive issue is finally amended. First of all the issues I had: I have a iPhone X and the first issue I noticed when I picked up my car last year brand new was that there were frequent "pauses" in music. When I say pause, the music on the screen still plays (time doesn't freeze), but there will be no sound. After having this issue, a more annoying issue came up. Randomly, the iDrive would start navigating itself without any of my commands. This includes going back and forth and also confirming on selections. Often, it starts when my CarPlay is engaged. This makes it impossible to take control of my phone as well as the car. It would go back and forth so quick that I can't even pull up my phone's camera to take a video or turn off the wifi/bluetooth. I would have to turn on airplane mode to regain control of my phone, the car itself with CarPlay disconnected would keep on freaking out selecting different things and going into different menus. I just turn down the volume until I can get somewhere safe to turn off the car and restart it to fix the issue. I taken it in to BMW multiple times and all they did was on the software side. They would re-flash and update and tell me to re-pair my phone with the car. It would help for a couple of days but never the less, the problem kept on resurfacing. This year, after taking my car out of hibranation, I had an incident where the glitch happened without the CarPlay being connected, this allowed me to take a video to show BMW. Fast forward another visit and another 2 videos that I took to show as proof. BMW decided to replace my head unit even though they couldn't find any error codes with the unit. (I presume without video proof, they can't replace the head unit under warranty if there are no error codes). The head unit for my car at least is the screen and computer module. I picked the car up yesterday and immediately took it on a road trip. After driving the car for roughly 7 hours, I think my ordeal is finally resolved. Before the replacement, the glitch with CarPlay connected would happen around 15~30 minutes of driving with of course the "pauses" in music. My standalone glitch without CarPlay connected has happened only once during my ownership. For my car at least, there is definitely something wrong with my iDrive system and having CarPlay on increases the frequency of the issue. During my 7 hour road trip, AppleCarPlay was perfect performing as intended. No glitches and absolutely no pauses in music. Changing songs or giving commands was also a lot quicker. My suggestion to BMW owners out there would be it is likely a hardware issue with the car rather than software or your phone. I realized this after the numerous times I dropped off my car for service and I had a rental bmw. In the rental bmw CarPlay works flawlessly which let me cross out that it is not a AppleCarPlay issue or a iPhone X issue.

The first thing I would do is to call the company who made the car brand and explain your question(s) if you can talk to the department who installs carPlay. Or maybe if it was a separate company who made CarPlay inside the car. As a starting point and ask for the telephone number and call for technical help. If you do received help then post it on this website to let everyone know how to repair Carlay.

Great in principle, but as with other car problems, many are intermittent. With CarPlay, many of the issues raised here have only been occurring irregularly therefore, it would be very fortunate if any manufacturer or dealer would be able to identify or rectify a problem which is not always present. You can bet that when you bring your car or unit to be checked everything is working fine.........until you drive away when it reoccurs!

This only seems to happen to me on long trips. That, of course, is when I need CarPlay the most. Usually it will recover if I turn off the car and turn it back on. This past weekend, that didn't work. I had my iPhone, "forget the device (car)" and reconfigured Carplay from the beginning. Who knows how long this reset will last.

Short update. After some discussion with the dealer and local distibutor, the issue seems to be an issue zpwith theinduction charger. It overheats the phone. Firstly it disconnects the charging function, then the phone goes in overheat modus and disconnects from the system. They have created a case on it and hope to get a solution soon.

I believe I solved it, and the solution is simple: unpair Bluetooth from the car or turn Bluetooth off on the phone when using Apple Car Play. My theory is that Bluetooth keeps trying to connect which interferes with the car play connection. Anyway, once I turned off Bluetooth on my phone the issue went away. Good luck!

Sounds like there are multiple flavors of this problem. I have the problem when I'm using wireless carplay. It is possible to stop the car, reset the phone, have the phone forget about the bluetooth pairing and reconfigure from scratch. But that only fixes things until the next time it happens.