CarPlay disconnecting

Hello, Bought a new 2018 BMW 430i and have been having issues from the start with CarPlay using my iPhone X. Continuously disconnects and then reconnects. Usually after about 10 minutes of driving. Has anyone else had this issues and found any resolutions. I’ve been in contact with BMW and they are saying numerous people have been reporting it and it’s an Apple software issue.

iPhone X, iOS 11.2.5

Posted on Feb 17, 2018 8:11 AM

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Posted on Jul 4, 2018 4:02 PM

Yesterday I went to the local Apple store. They erased and re-installed the IOS on my IPhone X. Since then, car play is working great. If it fails again, they say the issue will most likely be hardware at which time the phone will need to be replaced.

275 replies

Dec 16, 2018 12:23 PM in response to Kauff29

Own Honda , deleted Honda link - result NO disconnects. It is NOTthe manufactures it is APPLE. They are fixated on updates too many not enough effort to check them out. They will never address problem. Solution is android auto. Stay away from Apple - they are so fixated on profits they really do not give a s... for us. I had Toyota problem that was caused by Apple update! They never fixed it

Dec 18, 2018 11:46 AM in response to lorafrommonticello

I have a 2018 BMW M550 that I bought in July 2017. Car Play has never worked well. It works for 30 seconds at the most and disconnects. I have an I Phone 10 running IOS 12.1.2. I have taken the car to the dealer 5 times just for this issue and they said it is an apple issue and can't do anything more. I have called Apple and they blame BMW. Meanwhile I can't really use my phone while driving. It is beyond ridiculous. I have zero issues with this in my 2017 Jeep Grand Cherokee but BMW tells me that is because their connection is wired and BMW is the only wireless Car Play company. That is great but it doesn't work and no one knows why.

Dec 28, 2018 7:23 AM in response to Kauff29

Same disconnects here using iPhone 8plus and two XS Maxs w/ 12.1.1 on 2018 Mitsubishi Outlander Sport LE. Mitsubishi replaced the unit, USB and all cabling behind the dash. Used several USB cables, renamed phones to exclude special characters and spaces, hard restarts, removed Mitsubishi profile in Car Play settings to reestablish. Sending logs to Apple now.

Jan 20, 2019 10:21 AM in response to Yoda_iPhone

You are correct. the problem is only a software issue related to Apple. I used CarPlay before without any issues, but after changing to a new iPhone Xs I cannot use it anymore. The cable is the same and work great with my wife and daughters iphone, but for me it keeps disconnecting specially if I try to select another song in the phone.

So, for me, people saying to change cables, etc, doesn't make any sense. sometimes something else is changed and that's way they believe it's better.

Apple really don't care about us having this issue. too sad!!!

Jan 28, 2019 12:12 PM in response to Kauff29

2018 Jeep Wrangler JLU purchased in Feb 2018 ... CarPlay disconnects randomly but it seems like it may have something to do with notifications coming to the phone. It sometimes disconnects and then immediately reconnects, other times it stays disconnected and it won’t reconnect unless I turn the car off and then back on. I’m using an iPhone X. Using the cars media player input and not using CarPlay it never disconnects.

Jan 28, 2019 12:35 PM in response to SobeHall

SobeHall, with regards to "this is a Apple issue and many people have spent a lot of time fighting with their car manufacturers for no reason." - it is likely that Apple plays a role in solving this problem that affects so many different makes and models of vehicles. However, I purchased a vehicle from a manufacturer that claimed their car was CarPlay compatible. So, I would expect the manufacturer would be working closely with Apple to resolve my problem instead of telling me it is an Apple problem and for me to work it out with Apple.

Aug 6, 2019 11:23 PM in response to Kauff29

The first thing I would do is to call the company who made the car brand and explain your question(s) if you can talk to the department who installs carPlay. Or maybe if it was a separate company who made CarPlay inside the car. As a starting point and ask for the telephone number and call for technical help. If you do received help then post it on this website to let everyone know how to repair Carlay.

Oct 3, 2019 7:44 AM in response to Kauff29

I am having problems with CarPlay disconnecting: 2016 Honda Civic, iPhone XR, iOS 13.1.2, USB connection. To fix it temporarily, I unplug the phone and plug it in again. Problem recurs a few minutes later. Going forward, I will use Bluetooth and the car infotainment system. It’s too bad—I like CarPlay—having the GPS map on the car screen is handy. The CarPlay problem started with iOS 13–IOS 12 was quite stable.

Oct 3, 2019 7:31 PM in response to SixStringHurricane

Did that doesn’t work for long. I’ve tried turning off Bluetooth, closing all apps, stopping auto lock, turn on USB connections for all times after locking , restart phone, restart car, restart phone and car, connect with Bluetooth then plug in cable, seems for some it works, the best I’ve had is about 50 mins, once, mostly 10 mins, worse is about 30 seconds

wish Apple would chime in on this thread and either confirm or deny, I’m envious of those who have overcome this issue, I will keep trying though as I hate having a technology that isn’t utilised

Oct 16, 2019 11:11 AM in response to Kauff29

Ever since I updated to ios 13 my car play randomly disconnects. I can listen to a song for about 3 mins then it will disconnect and reconnect in a couple seconds. I call ios 13 bug and apple needs to fix it asap. I never had any issues with carplay until I updated. No this is not a radio or car issue, it is definitely a firmware issue on our phones.

Oct 22, 2019 7:11 PM in response to steveg858

Thought I had it fixed with the .3 update last week , it worked for 30 minutes, was so happy but then disconnected again, in the .3 update one fix was for Bluetooth dropping out on some cars, my Bluetooth works fine but for CarPlay you need USB connected cable, come on Apple pull your finger out and get this sorted, software has been updated on car a few weeks ago. 2018 Holden Commodore ZB.

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CarPlay disconnecting

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