CarPlay disconnecting

I have the exact same problem - iPhone 6sPlus - brand new BMW X3 2018 (not even a week old) and carplay does not work. It keeps disconnecting and many times dont even reconnect. Once connected and I want to make a phone call using carplay, the call diconnects to my phone and back to the car and back to the phone ..... and just infuriates me to say the least. THIS IS A HUGE RISK WHEN IT HAPPENS BECAUSE MY EYES ARE OFF THE ROAD TRYING TO FIGURE OUT *** IS WRONG WITH CARPLAY INSTEAD OF KEEPING MY EYES ON THE ROAD. I am deeply disappointed paying $300 for this carplay service ..... that does not even work #disapointed. Sounds to me like a major software issue that everyone seems to complain about...

I have 2018 Kia Soul turbo, same as everyone else here. Randomly disconnects, sometimes it never connects and says phone not responding. Very unreliable. I can be in the middle of a phone call and CarPlay will drop the conversatio. No audio in or out but the phone itself stays connected to the call. If I forgo using “CarPlay” and just use the phone Bluetooth and the standard radio Bluetooth all works fine. But I don’t have access to messages or maps that way. Oh yeah, I’m using an iPhone 6 Plus running iOS 11.4

Hey There Kauff29, I have the same issue with my 2018 Subaru Outback. This has been going on since August of 2017 when I bought the car. Subaru keeps promising a fix but it sounds like this is an Apple problem not the vehicle manufacturer. Maybe time for a class action suite. Know any good Tort lawyers.

Same problem here as of a week ago in my 2018 BMW 330i with wireless CarPlay. I’m using a iPhone 8 Plus. After a few minutes of driving CarPlay wants to disconnect and reconnect over and over again. Very frustrating as it’s made it impossible to take calls in the car. Until this is resolved i have disconnected my car from CarPlay.

I’m on iOS 11.4.1 and am still suffering disconnects on a regular basis.

Considering this is a problem across multiple car manufacturers and iPhone models, it’s obviously a software issue with CarPlay. Hopefully Apple is reading this!

A Google search reveals that Android users are posting on the exact same issue when using Android Auto and the same ideas been put forward such as changing to a different connecting cable etc; but no definitive solution seems to have been found. Some have even said that friends with iPhones are not experiencing this problem so they may change to using an iPhone rather than an Android!

As therefore this seems to be a problem experienced by users of both Apple and Android phones I’m beginning to be of the opinion that the problem lies more with the hardware and/or the software of the main units installed in vehicles rather than the phones themselves, and that no device updates or changing of cables will solve this problem until the underlying reason for this occuring with both Apple and Android devices is found and addressed.

Opinions?

I may be wrong but I dont think this is a hardware issue. My regular bluetooth works just fine which proves the hardware in fact works very well. I only experience this frustration when I enable CarPlay. imo, this points to a major software issue....

I thought the same, but CarPlay uses Wi-fi to connect to the car not Bluetooth, so it may still be hardware related.

the fact that it happens across car brands and iPhone models suggests its software though i think.

Good theory, thanks for that, will monitor the point you raise. However, as I pointed out in my last post, since changinb to a new cable I have had no disconnects. Appreciate you have tried six!

Thanks again.

Exact same problem. 2018 440 and iPhone X. I’ve had the car for about 6 months now and it has only become an issue in the last week.

iOS 11.4.1. (I’m going to upgrade to 12 tonight in hopes that it fixes the problem)

I never use a cable to connect.

After several minutes into my drive CarPlay begins an endless cycle of disconnecting and reconnecting which interrupts phone calls, navigation, messaging, and media.

I got a 2018 mini countryman last week and am having the same issues. It seems that everyone with an iPhone X and a BMW/Mini is having disconnect/dropped call issues. iOS 12 hasn't helped in my case.

Many people’s experiences seem to be different which makes diagnoses difficult. As for signal drop-out, I have posted before that as I drive home, the cell signal fails at the front of my house and when pulling in to my garage, therefore any audio streaming drops out. However connection between my phone and my CarPlay unit remains solid and I can continue to play my Apple music downloaded to my phone. So in my experience, signal drop out has nothing to do with disconnection between phone and CarPlay.

I have a 2017 Audi A4, this problem was somewhat annoying with iOS 11 in my iPhone 6s Plus (it would disconnect somewhat frequently) but it’s way over the top annoying with iOS 12 and my new iPhone XS. While I am a big fan of the Waze and Google Maps integration in CarPlay with iOS12, I have a dreaded feeling these severe connectivity issues being experienced with iOS 12 and car play in this new arrangement are at the route of these disconnecting problems. Or at least compounded them. If anyone at Apple or elsewhere has a solution I’m all ears as the dealership has nothing to offer. If anyone at Apple or elsewhere has a solution I’m all ears is the dealership has nothing to offer.

It probably has to do with Apple’s software, since it’s not working with a variety of iPhone-types and since different car brands are having the same issues. Also Audi is experiencing the same issues.

Apparently these instructions don’t fix the issue. I don’t understand why Apple continues to give these same instructions year after year. I have an iPhone 8 with iOS 12.1 and have the same issues with CarPlay that people were having over two years ago. The only fix is to unplug your phone and replug in your phone. Then it may work for a while until you need to repeat this. It’s a pain! I could live without using CarPlay if I could run my gps and music through the Bluetooth, but car play won’t let me. So please Apple, fix your software and stop giving useless information on fixes that don’t actually fix anything.