CarPlay disconnecting

I deleted Google Maps, Waze. I did a factory reset on iPhone. I did a factory reset on nav system in car. I have not reinstalled Google Maps or Waze. In fact, Carplay crashed with nothing but the apps that come with iOS 12.1.2. And it does so without any navigation app (even Apple Maps) active.

Same problem (5 minute time out) with iPhone 6 and SE running 12.1.4 connecting to two Kenwood DNX-994Ss. If I keep the phone busy (sitting in a parking lot) with app switching or scrolling on maps, no disconnect. It’s almost certainly on the iphone side.

This only seems to happen to me on long trips. That, of course, is when I need CarPlay the most. Usually it will recover if I turn off the car and turn it back on. This past weekend, that didn't work. I had my iPhone, "forget the device (car)" and reconfigured Carplay from the beginning. Who knows how long this reset will last.

Same problem, as well. It seems to drop randomly. Still trying to correlate it with phone position (where/how it sits when plugged in). The only solution is to disconnect and reconnect the cable until it "takes" and CarPlay is up and running on my stereo.

My BMW dealer says that Apple continually releases s/w with bugs that they have to deal with. One thing he suggested to try is to hold down the power/volume knob and that will reboot your system in the car. That may help. I haven't had the problem since he told me to do that, so I can't say that I've tried it. My 530e did get better with the latest iOS and a BMW update.

xNaxx wrote:

• Same problem here in a Audi A3 2019.

I tried with :

3 new cables

• iPhone 6 and iPhone X

• Differents USB ports

• iOS update...

Still disconnecting.

I hadn't this problem with Android on a Galaxy S8+ (-_-)

Did you factory reset your Navigation? That's the only variable you haven't changed.

A reset and factory reset are two separate things.

Glad you got a better phone.

Problem is probably the connecting cord is not a cord for syncing data just CHARGING.i had same problem in Toyota and Honda . Solved with better certified data sync cable

Please can everyone test on flight mode only

I actually purchased an Android device to test it to see if I was having the same problems as I do with my iPhone. The Android device worked fine.

I have tried all of the above troubleshooting and am still having the issue. Same car model. This was not happening until after one of the iOS 11.2 upgrades. Seems like something changed that is causing the problem

good question - I don't know. Interestingly though, I spoke to my BMW dealer's service department, and they said it is a known issue that Apple is working on....

I tried out car-play this morning (6/27/2018) again by listening to iheart radio and also display the active map. The lag was so terrible and unresponsive that I switched back to BMW idrive very quickly...

I will test car play again once the next iOS update is released. Till then car-play is dead to me .....

Hi

having exactly the same problem with Citroen Dispatch Van 2016 plate.

all was working fine til a few weeks ago.

turning off screen time helped for a while but today it keeps disconnecting even though it’s off.

ive tried different cables as well.

the only way I can get it to not disconnect is by having the phone in flight mode.

this is so annoying!

Two cars (2017 X5 2018 750) same issue with both. They replaced head unit. It’s a Apple issue. Works perfect in our sons 2017 GTI. Possibly because it has to be plugged into cars data point. Not a option for BMW.

Everything points to this being an Apple software issue. While some have found success jiggling the cord, removing an app, turning some system thingy on or off, etc., others clearly have found no solutions despite attempting the suggested solutions. I hope folks continue posting their solutions in the event they are helpful to someone else, but chances are there is no universal solution until Apple directly addresses it. IMO this is akin to all the reported bugs after any software/hardware release -- some have better battery life, some have worse, some phones crash, some claim it's the best update ever. So I can understand a transient glitch with CarPlay despite the inconvenience to me. What I can't understand is Apple allowing this to fester for 2-3 years now.

I deleted Google Maps yesterday, and so far so good (insert conspiracy theory here), but I'm certainly not holding my breath...

One other thought. Whereas it is easy to think of this an Apple problem because it is occurring across multiple vehicle models, it might be useful to hear from others experiencing the problem with the name of the manufacturer of the navigation head in your car. This might help narrow down the source of the problem to some sort of interaction between the Apple device / software and the navigation head hardware and software.

For example, on the two Subaru vehicles I have (Outback and Impreza), the navigation head is made by Harmon Kardon. The connection method is through a Apple certified Lightning cable.