apple carplay NOT working in my new Mercedes GLC 300

Ok, I found a solid workaround. A sales guy at the dealership where I bought my car helped. From the home screen in your car (the * button to the top right of the knob), go all the way to the right to click on the ‘+ Add’ button. Click on ‘Tel’, scroll to ‘Apple CarPlay’ and click on it. This adds a CarPlay icon to the menu. Clicking on it with your phone plugged in and connected to your car through Bluetooth gets CarPlay working again. When I start my car I have to manually click to ‘Confirm to Start Apple CarPlay’, but it’s better than it not working at all. Hope this helps!!!

Ok, I found a solid workaround. A sales guy at the dealership where I bought my car helped. From the home screen in your car (the * button to the top right of the knob), go all the way to the right to click on the ‘+ Add’ button. Click on ‘Tel’, scroll to ‘Apple CarPlay’ and click on it. This adds a CarPlay icon to the menu. Clicking on it with your phone plugged in and connected to your car through Bluetooth gets CarPlay working again. When I start my car I have to manually click to ‘Confirm to Start Apple CarPlay’, but it’s better than it not working at all. Hope this helps!!!

After much fiddling and no useful response from Apple, I noticed a reset option in the car's settings. I did that and Car Play works fine. Let's see if it lasts!

The problem is Apple’s recent IOS update. Same exact issue on Mercedes GLA 250, two different iPhones (7 Plus & 6s) after IOS 11.4.1 updates. Carplay worked fine with both phone in this car before we updated IOS two days ago. Took car & phones to Mercedes dealer this morning. Plugged in his non-updated iPhone. Carplay came right up. Unfortunately, I don’t have a solution other than waiting for Apple to fix IOS or going back to the previous IOS version. Anyone?

I have this problem as well and it’s always fixed by plugging a different phone in, wait for Apply Carplay to start. Once Apple carplay starts with another phone unplug that phone and plug yours in. Apply carplay should now work with your phone.

It’s not ideal but works for me each time.

If you haven't gotten this resolved...then you will need to go into the cars setting and do a reset of the radio and devices. I did this on mine after lots of research. Apple car play worked fine for me after the reset.

What I did is on your phone go to Settings>General>CarPlay and click on your car in the ‘MY CAR’ area (mine says ‘MB Infotainment’). Then click on ‘Forget This Car’. After that, click back

I had this problem too. I tried a new cord which didn’t work. I went into Mercedes vehicle settings and hit reset. I pluged my phone in and CarPlay popped right up

Hi!

I had the same problem recently. Just reset the entertainment system to factory settings. Worked for me...5 minute job and all working fine again!

Same thing happened in my new GLE worked well for 2 weeks then disappeared. Tried everything... then to check it was not my phone I plugged in my Partners phone which worked straight away.. so I then tried mine again... and it worked straight away. Bizarre.

on my 2108 MB GLC 3000 I found the real problem was my understanding the MB Command controls (knob, rotation, etc).

Once I got to the CarPlay icon and clicked on it, came up fine. My iPhone 6+ is connected to the USB port indicated with a iPhone symbol. Don't know if this helps. If all else fails, call Mecedes. My problem was not Apple.

Select System Updates from the display audio home screen. The display from that screen will indicate if there is an update available. Also, if there is a little red notification icon next to your clock on the main screen, that is an indicator that an update is available for your CarPlay software. Touch that icon and you will be guided through the process.

I had this happen and I had to reset the settings on the car through the menu system. You'll have to reset your favorites but this will work.

Thanks John. This worked for me. I was also able to figure out how to work around needing to confirm your connection each time - open CarPlay without your device plugged in. You should see an “Options” tab on the main screen. Click that and you will be given the option to have CarPlay automatically connect when your device is plugged in.

The easiest thing to do is to contact your dealer's Concierge and they will walk you through doing everything you need to do. That is the one nice thing about having someone that is dedicated to connecting anything at all to your Mercedes.