apple carplay NOT working in my new Mercedes GLC 300

Ok, I found a solid workaround. A sales guy at the dealership where I bought my car helped. From the home screen in your car (the * button to the top right of the knob), go all the way to the right to click on the ‘+ Add’ button. Click on ‘Tel’, scroll to ‘Apple CarPlay’ and click on it. This adds a CarPlay icon to the menu. Clicking on it with your phone plugged in and connected to your car through Bluetooth gets CarPlay working again. When I start my car I have to manually click to ‘Confirm to Start Apple CarPlay’, but it’s better than it not working at all. Hope this helps!!!

The problem is Apple’s recent IOS update. Same exact issue on Mercedes GLA 250, two different iPhones (7 Plus & 6s) after IOS 11.4.1 updates. Carplay worked fine with both phone in this car before we updated IOS two days ago. Took car & phones to Mercedes dealer this morning. Plugged in his non-updated iPhone. Carplay came right up. Unfortunately, I don’t have a solution other than waiting for Apple to fix IOS or going back to the previous IOS version. Anyone?

Ok, I found a solid workaround. A sales guy at the dealership where I bought my car helped. From the home screen in your car (the * button to the top right of the knob), go all the way to the right to click on the ‘+ Add’ button. Click on ‘Tel’, scroll to ‘Apple CarPlay’ and click on it. This adds a CarPlay icon to the menu. Clicking on it with your phone plugged in and connected to your car through Bluetooth gets CarPlay working again. When I start my car I have to manually click to ‘Confirm to Start Apple CarPlay’, but it’s better than it not working at all. Hope this helps!!!

Jemison5,

See if this helps:

Set up CarPlay with your iPhone

Good luck.

on my 2108 MB GLC 3000 I found the real problem was my understanding the MB Command controls (knob, rotation, etc).

Once I got to the CarPlay icon and clicked on it, came up fine. My iPhone 6+ is connected to the USB port indicated with a iPhone symbol. Don't know if this helps. If all else fails, call Mecedes. My problem was not Apple.

Hi I was just wondering whether you have managed to get this fixed? I have the A-class and ever since the most recent IOS update it’s just not working at all, so frustrating! If you have fixed please could you let me know how you got it to work?

I am having the same problem with my 2018 Honda Accord. Apply Carplay was a very nice feature, until it stopped working. I blamed Honda at first, but since vehicles made by other companies are exhibiting the same symptoms, it has to be the Apple product to blame. Would it be possible to revert to a previous OS on the iPhone to correct the problem until Apple addresses it with a new version, and if so, which one?

I have tried all suggestions. Nothing has worked to re-establish use of CarPlay in my new Mercedes CLA 250. When i bought the car, the dealer set it up for me and it worked for a few days. Then it disappeared. I was counting on it for Maps. Any more suggestions?

I downloaded and installed the system update on my 2018 Honda Accord two days ago, and it fixed the Apple CarPlay issue (at least for now). I'm just disappointed that I didn't received any notification from either my dealer (who I reported the problem to) or from Honda directly. Good luck to you!

All working fine at the moment, thanks. But how do you download the software? When I connect to WiFi and select Mercedes Apps, it just says not available. I can't seem to find any download.

Thanks, Lee.

The easiest thing to do is to contact your dealer's Concierge and they will walk you through doing everything you need to do. That is the one nice thing about having someone that is dedicated to connecting anything at all to your Mercedes.

Select System Updates from the display audio home screen. The display from that screen will indicate if there is an update available. Also, if there is a little red notification icon next to your clock on the main screen, that is an indicator that an update is available for your CarPlay software. Touch that icon and you will be guided through the process.

Did the reset wipe out all your radio presets? lol I don't want to have to do that again. And, since it's been almost a week, did it last? I've had my car for a week, and all the sudden this morning CarPlay stopped working. Seriously ruined my morning haha

I have a similar problem with my 2018 Audi Q7. I can connect CarPlay, but the connection is intermittent. I can be in the middle of a trip, listening to Podcasts (my preference) or using Maps for navigation, stop for gas and not be able to re-connect when I get back on the road. Had the same problem with the 2017 Q7. I have complained to Audi but am not sure that the problem is not one of Apple's making. Regardless of fault, the number of people and makes of cars affected indicate that a fix is desperately needed.

On occasion, I can get CarPlay to connect if I reboot my iPhoneX, or unplug/then plug in the lightning cable, but not always. I don't know if this helps, but I wanted to add my concern to the chorus. Best of luck.

Thanks John. This worked for me. I was also able to figure out how to work around needing to confirm your connection each time - open CarPlay without your device plugged in. You should see an “Options” tab on the main screen. Click that and you will be given the option to have CarPlay automatically connect when your device is plugged in.