Level 1

30 points

iMac Pro - can't install the 10.13.3 supplemental update (from 19.2.2018)

Brand new iMac Pro here which I installed fresh without using a backup to restore from.

The latest supplemental update (fixing the weird symbol crashing messages) can't be installed on my machine. After the update is downloaded and installed, it restarts and stucks for some time at the loading bar after which goes straight to recovery saying OSX should be reinstalled on my disk. I've done the whole procedure twice and it took my whole day in installing updates rather than working, so I am a bit ****** off. Anyone else with the same experience? I have now manually downloaded the .dmg update from apple's site and will try to do the procedure once more. If it matters, I have turned on the encryption of booting from another drive, so when I press alt when booting I have to manually enter my password. OS is installed in the internal SSD, of course.

iMac Pro, macOS High Sierra (10.13.3)

Posted on Feb 22, 2018 1:15 PM

Top-ranking reply

tebruno99

Level 1

14 points

Posted on Mar 3, 2018 3:19 PM

I worked all week with Apple Support giving them logs and all kinds of stuff. I was emailed earlier today saying they removed the old iMac Pro update from the App Store and released a new one that is suppose to fix this issue for us.

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28 replies

ideasinc

Level 1

4 points

Feb 26, 2018 1:13 AM in response to StefanTotev

I am having the same issue on one of our iMac Late 2015 (I have two identical machines purchased at the same time same spec - but one of them updates the Supplemental Update no problem... the other returns this same error as you are getting.... very frustrating

Feb 28, 2018 2:21 PM in response to StefanTotev

I have been having this issue as well. This machine is 14 days old and the only thing installed on it is Java and Xcode.

No firmware password

No Bootcamp

No encryption

Everytime this update installs I'm prompted with "The version of macOS on the selected disk needs to be reinstalled"

Feb 23, 2018 3:15 AM in response to teemufromkiuruvesi

You're welcome and good luck.

Feb 23, 2018 10:35 AM in response to StefanTotev

Thanks Stefan, definitely not going to try it then.

Feb 23, 2018 11:01 AM in response to teemufromkiuruvesi

The reinstall took about 2 hours and 10 minutes. 😐

Feb 24, 2018 10:45 AM in response to CountryGirl56

I have none of those things enabled and no Windows. It still happened to me. I’ll Wait to try again. I saw there now is a 10.3.3 updated for iMac pros. Maybe I’ll try that.

YiYT

Level 1

4 points

Feb 24, 2018 11:49 PM in response to Terrance McHugh

Hi Terrence,

I tried that one, didn't work either.

Mar 3, 2018 3:24 PM in response to tebruno99

There was one released Mar 1 which hit the App Store yesterday.

Mar 7, 2018 7:23 PM in response to StefanTotev

Same problem here with a late 2010 MacPro. My 1016 MacBookPro has had no issues. Takes about 30 minutes to reinstall the OS, pain in the dupa.

Mar 31, 2018 3:09 AM in response to StefanTotev

Today I received my SECOND iMac Pro because the first one was returned because of the update problem. After the start up, again I'm asked for the software update and AGAIN it crashed.

jetje52

Level 1

4 points

Feb 23, 2018 3:23 AM in response to StefanTotev

I had the same thing happen, got into a continual boot loop. I had to restore from a backup disk to get my computer running again and I still need to do this supposed update again. I am not going to do so till they fix the problem.

Feb 26, 2018 6:26 AM in response to StefanTotev

Have you maby disabled the SIP protection? On my iMac 2015 I couldn't install it with SIP disabled. I know the matter is different but maybe the source ot the problem is the same

Feb 26, 2018 6:38 AM in response to majortom1967

I haven't disabled SIP.

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iMac Pro - can't install the 10.13.3 supplemental update (from 19.2.2018)