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Level 1

9 points

Apple support Fraud apps?

Is there any existing apple support? Cannot find any!
Is the Terms of Sale available in my language as well, is it different for my country?
If yes why Apple sends the wrong one?
In the Terms of Sale they are writing that one can cancel the purchase within 14, but there is no word about where?
If I buy a free app in the store Photomynethen how it could happen that it is payable one? They are going to charge 22 USD if you don't cancel it in time. It is called Fraud.
Why Apple let apps with Fraud in their store?
After you check your app subscription (cancel it) you cannot open your subscription status anymore which give me the idea that it was not successful...
Finally: why there is no apple support for their purchases?

iPhone 7 Plus

Posted on Feb 23, 2018 9:16 AM

Best reply

Level 10

334,150 points

Posted on Feb 23, 2018 10:14 AM

1 and 8, there are lots of ways to contact iTunes Support e.g. for purchases the emailed receipt, your purchase history, http://reportaproblem.apple.com , http://www.apple.com/support/itunes/ww, https://www.apple.com/emea/support/itunes/contact.html

2, difficult to say as you don't say what your language is. iTunes terms and conditions : https://www.apple.com/legal/internet-services/itunes/

3, ask Apple. You know that Apple's policies can't be discussed on here, nor is speculation allowed.

4, you can request cancellation, assuming that you haven't started to download the item, by any of methods in 1

5, did you read the app's description page in the store prior or since downloading it ? It says that it has an optional in-app subscription.

6, have you got an example of 'fraud' ?

7, ? don't know what that means

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