Photos unable to move/resize manually added face

I've been using Photos since iPhoto. I'm currently using 3.0 on High Sierra and have over 4,000 photos in an iCloud library.


I recently realised that when you add a face manually, you are meant to be able to resize and move the circle to identify the person. This isn't working for me and the circle is locked in its default position. When I try and drag the small dot on the circle (or anywhere), the photo behind is dragged instead of the circle.


I experienced this on 2 different machines with the same iCloud library (MacBook Pro and Mac Mini). I've read that other people experiencing this problem fixed it rebooting or reopening or repairing the library. I've tried them all, but nothing fixes it and the feature is broken.

Posted on Feb 24, 2018 4:03 AM

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Posted on Feb 24, 2018 7:28 AM

Does it work, if you add a new face somewhere? Is it only broken for faces you added some time ago?


There is one more thing you may want to check.If the problem occurs for each and every manually added photo, try to remove the Photos preferences.


To delete the Photos preferences files:


  • Quit Photos, if it is running.
  • Open your user library in your home folder.

Delete the complete folder ~/Library/Containers/com.apple.Photos/ and restart the Mac, then try again.Your user library may still be hidden.

  • To reveal the hidden User Library:
    • Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
    • Select your user/home folder (with the house icon in the Finder sidebar)
    • With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
    • In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder, if it is still hidden.
    • Open your Home folder, then the Library folder, then Containers.

    Move the complete folder ~/Library/Containers/com.apple.Photos to your desktop. Move the entire folder, not just the contents.

  • While you are about it, delete also ~/Library/Preferences/com.apple.Photos.plist

Restart the Mac and try again.

After you deleted the ~/Library/Containers/com.apple.Photos/ and preferences, Photos will not remember the location of the library and the preferences you set. You will have to set them again.

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Question marked as Top-ranking reply

Feb 24, 2018 7:28 AM in response to beelineuk

Does it work, if you add a new face somewhere? Is it only broken for faces you added some time ago?


There is one more thing you may want to check.If the problem occurs for each and every manually added photo, try to remove the Photos preferences.


To delete the Photos preferences files:


  • Quit Photos, if it is running.
  • Open your user library in your home folder.

Delete the complete folder ~/Library/Containers/com.apple.Photos/ and restart the Mac, then try again.Your user library may still be hidden.

  • To reveal the hidden User Library:
    • Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
    • Select your user/home folder (with the house icon in the Finder sidebar)
    • With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
    • In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder, if it is still hidden.
    • Open your Home folder, then the Library folder, then Containers.

    Move the complete folder ~/Library/Containers/com.apple.Photos to your desktop. Move the entire folder, not just the contents.

  • While you are about it, delete also ~/Library/Preferences/com.apple.Photos.plist

Restart the Mac and try again.

After you deleted the ~/Library/Containers/com.apple.Photos/ and preferences, Photos will not remember the location of the library and the preferences you set. You will have to set them again.

Feb 24, 2018 10:32 AM in response to beelineuk

Deleting pref files will only help, if the problem is restricted to your main user account.

As a test, on the Mac, where it does not work, sign into your Mac as the guest user. Then create a new Photos library as the guest user and test, if you can move the faces circles, when working from a pristine, new account. See: Isolating an issue by using another user account


Just in case, that some system caches should be the problem, try, if restarting the Mac in safe Mode will help: Mac OS X: Starting up in Safe Mode

Feb 24, 2018 11:41 AM in response to beelineuk

If it is also not working in a new user account, I would simply reinstall the system.


Boot into recovery and reinstall on top of the current system without wiping the drive.

Sometimes a sequence of upgrades can result in missing components, and reinstalling from recovery can fix this. It can also solve problems, where older third-party applications added system extensions, that are making the system unstable.

Feb 24, 2018 6:49 AM in response to beelineuk

When I try and drag the small dot on the circle (or anywhere), the photo behind is dragged instead of the circle.

Try to zoom all the way it - the zoom slider to the far right.


Photos has problems to position the faces circle, while a photo is displayed enlarged. When I try to move a circle while the photo is zoomed, the cursor changes to a hand shape and will move the photo instead of the faces circle. The cursor needs to remain an arrow to be able to adjust the faces circle.

Feb 24, 2018 10:06 AM in response to beelineuk

I just noticed, I forgot to mention an essential step. After deleting the Containers folder for Photos, it is important to restart the Mac. The reason is, that quitting Photos will not really quit the application. The Mac may keep it cached and ready to run, so it may simply restore the old preferences instead of recreating them. Restarting the Mac will ensure, that Photos will not be able to use the old, cached state-

Feb 24, 2018 5:19 AM in response to beelineuk

I experienced this on 2 different machines with the same iCloud library (MacBook Pro and Mac Mini).

The manually added face may have been synced between your Macs and matched to an automatically added face.

Can you still move and edit manually added faces, that are no faces at all?

If I add a face, where Photos cannot detect faces, the back of a head or similar, I can always adjust the manually added circles, but for real faces it sometimes is no longer possible.

Feb 24, 2018 6:30 AM in response to léonie

No in photos with no automatically added faces it still happens. I was only ever using 1 Mac. I added on the other just to test if it would work there and it didn't. Same behavior, the entire photo is dragged.


It's not an isolated case. I have over 4000 photos and happens every regardless of whether photo even shows a face or not. It just doesn't work and never has. I actually reset the library on my Mac and downloaded everything again from iCloud. Nothing has fixed it so far.

Feb 24, 2018 8:16 AM in response to léonie

Thanks for your help.


No doesn't work for new faces or old faces that have been manually added. I set up a new local library on my other machine, and it was the same behaviour.


I tried your steps above on the other machine and it actually worked. If I create a new library then after deleting the prefs I can now drag the circle and adjust faces as expected.


However, I tried this on my original machine and iCloud library and it's still not working :/

Feb 24, 2018 10:18 AM in response to léonie

I restarted after deleting prefs in all cases.


It's so frustrating. I can get it to work on one machine, even with iCloud library enabled. On the other machine where I actually want to use Photos it doesn't work at all. I tried an empty brand new library and also the iCloud library. Both times I cleared out preferences and restarted just like the other machine. I've tried numerous times. Re-downloaded iCloud library from scratch. Nothing works.


Any idea if there are any other prefs files?

Feb 25, 2018 6:21 AM in response to léonie

Yeah thanks for your help.


It's strange. Just on the one machine where I actually want to use it, it doesn't work. Tempted to erase the disk and reinstall but don't really want the hassle.


I also noticed some strange behaviour on the working machine. If I drag the circle on a video it shoots off-screen slightly and only renders the name and X, not the circle. I can't ever remove it, or move it. I'm sure it used to work when I originally tried it out. It's now doing it every time.

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Photos unable to move/resize manually added face

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