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Question: MacBook Pro (13-inch, Mid 2012) MacOS High Sierra Running Slow

Hey All,

I have been having some issues with my MacBook Pro Mid 2012, specifically how slow it is operating. I will be having a new battery installed next week but was hoping for some more feedback regarding the EtreCheck results below: Thanks for the feedback.

EtreCheck version: 4.0.4 (4A150)

Report generated: 2018-02-25 19:16:43

Download EtreCheck from https://etrecheck.com

Runtime: 12:43

Performance: Poor

Problem: Computer is too slow


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable - This machine’s RAM could be upgraded and the mechancial hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 ok

BANK 1/DIMM0

2 GB DDR3 1600 ok

Battery: Health = Replace Soon - Cycle count = 1238


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Drives:

disk0 - APPLE HDD ST500LM012 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (292.28 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

3 IPv6 addresses

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 178.33 GB available


System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: Less than an hour

System Load: 1.98 (1 min ago) 1.91 (5 min ago) 1.81 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.trendmicro.icore.av.plist

Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService_av -p 61301 -n 61100 /Library/Application Support/TrendMicro/common/lib/libTmAntiMalware.dylib

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.trendmicro.itis.dmr.plist

Executable: /Library/Application Support/TrendMicro/DMR/DMRManager.app/Contents/MacOS/DMRManager

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.trendmicro.itis.dca.plist

Executable: /Library/Application Support/TrendMicro/DCA/DCAManager.app/Contents/MacOS/DCAManager

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.trendmicro.itis.gaagent.plist

Executable: /Library/Application Support/TrendMicro/GAAgent/GAAgent.app/Contents/MacOS/GAAgent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.trendmicro.icore.wp.plist

Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService_wp -p 61201 -n 61100 /Library/Application Support/TrendMicro/common/lib/libTmProxy.dylib

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.trendmicro.itis.plugin.plist

Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61401 -n 61100 /Library/Application Support/TrendMicro/Plug-in/iTISPlugin.framework/iTISPlugin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.trendmicro.icore.main.plist

Executable: /Library/Application Support/TrendMicro/TmccMac/iCoreService -p 61100 -n 61100 /Library/Application Support/TrendMicro/common/lib/libnamingService.dylib /Library/Application Support/TrendMicro/common/lib/libtaskManager.dylib /Library/Application Support/TrendMicro/common/lib/libnotificationService.dylib /Library/Application Support/TrendMicro/common/lib/libTmUpdate.dylib /Library/Application Support/TrendMicro/common/lib/libTmDb.dylib /Library/Application Support/TrendMicro/common/lib/libfeedback.dylib /Library/Application Support/TrendMicro/common/lib/libcensus.dylib

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Not Loaded] Dropbox.kext (1.8.1 - SDK 10.11)

/System/Library/Extensions

[Loaded] ZoomAudioDevice.kext (1.2 - SDK 10.9)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]174 Apple tasks
[Running]108 Apple tasks


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]187 Apple tasks
[Running]109 Apple tasks


Launch Agents:

[Loaded]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-27)
[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-29)
[Running]com.trendmicro.itis.gaagent.plist (? b8bfb380 - installed 2017-11-19)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-28)
[Running]com.trendmicro.itis.uimgmt.agent.plist (Trend Micro, Inc. - installed 2017-11-19)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Loaded]com.trendmicro.itis.dca.plist (? 179127f5 - installed 2017-11-19)
[Loaded]com.trendmicro.itis.dmr.plist (? cf9a71fa - installed 2017-11-19)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)


Launch Daemons:

[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-29)
[Running]com.trendmicro.icore.av.plist (? e93091ad - installed 2018-02-25)
[Running]com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-27)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Running]com.trendmicro.icore.main.plist (? 959394e6 - installed 2017-11-10)
[Running]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Loaded]com.trendmicro.itis.kext.plist (Trend Micro, Inc. - installed 2017-11-19)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Running]com.trendmicro.icore.wp.plist (? de7f8a08 - installed 2018-02-25)
[Running]com.trendmicro.itis.plugin.plist (? 8a6c31ab - installed 2017-11-19)


User Launch Agents:

[Running]com.spotify.webhelper.plist (Spotify - installed 2017-07-12)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded]com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-01-25)
[Loaded]com.trendmicro.itis.uninstaller.plist (Trend Micro, Inc. - installed 2017-11-19)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Loaded]com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-28)


User Login Items:

Box Edit Application (Box, Inc.

(~/Library/Application Support/Box/Box Edit/Box Edit.app)

iTunesHelper Application (installed 2018-02-03)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Box Local Com Server Application (Box, Inc.

(~/Library/Application Support/Box/Box Edit/Box Local Com Server.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-06-27)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-20)

QuickTime Plugin: 7.7.3 (installed 2018-02-03)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-29)

AdobePDFViewer: 18.009.20050 (installed 2017-11-29)

Flash Player: 28.0.0.161 (installed 2018-02-20)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-03-21)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-28)

Silverlight: 5.1.20**3.0 (installed 2013-10-27)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

ZoomUsPlugIn: 4.0.22259.0125 (installed 2017-01-26)


Safari Extensions:

Trend Micro Toolbar for Mac.safariextz - Trend Micro - (installed 2017-12-14)


3rd Party Preference Panes:

Flash Player (installed 2018-02-01)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
system_profiler (2)Apple10
kernel_taskApple8
WindowServerApple8
launchdApple0
mdworker (15)Apple0


Top Processes by Memory:

Process (count)SourceRAM usage
com.apple.WebKit.WebContent (2)Apple726 MB
kernel_taskApple513 MB
mdworker (19)Apple334 MB
system_profiler (2)Apple182 MB
SafariApple112 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple94 KB17 KB
iCoreService_av40 KB14 KB
apsdApple14 KB21 KB
com.apple.WebKit.NetworkingApple5 KB3 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
WindowServerApple3
AdobeGCClient1
mdworker (19)Apple0
ContainerMetadataExtractorApple0
accountsdApple0


Virtual Memory Information:

Available RAM841 MB
Free RAM16 MB
Used RAM3.18 GB
Cached files825 MB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Paint 25.6.72018-01-28
Media Player2.4.02018-01-28
Dr. Cleaner3.3.32018-01-28
Paint S5.6.82018-02-23
Elmedia Video Player6.9.12018-02-23


Diagnostics Information (past 7 days):

2018-02-25 17:46:16 com.apple.WebKit.WebContent CPU

2018-02-25 13:26:39 iCoreService CPU

2018-02-25 12:11:09 AUFileManager Crash

Detected over-release of a CFTypeRef


End of report

MacBook Pro, iOS 10.3.3

Posted on

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Feb 25, 2018 6:03 PM in response to Z0808 In response to Z0808

The combination of 4GB RAM and a slow rotational drive and High Sierra is a bad one. Going to at least 8GB of RAM will help some. Installing a solid state drive will help, also. If you have a full, bootable backup and can revert to Sierra, that would probably be a good idea.


OWC (macsales.com) has helpful videos on how to install upgrades. Crucial and OWC are trusted sources for RAM and SSDs. I usually get Crucial SSDs and RAM.

Feb 25, 2018 6:03 PM

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User profile for user: Z0808

Question: MacBook Pro (13-inch, Mid 2012) MacOS High Sierra Running Slow