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Question: my iphone 6 sounds on apps dont work

My iPhone 6 apps work but the sound is not working. I’m able to answer phone calls and talk, however, no sounds can be heard from my apps, including YouTube. I don’t have any Bluetooth devices currently on and the vibrate option is off. I know I need a new battery but I don’t think that is causing this problem. I appreciate any and all assistance. Thank you!

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Feb 27, 2018 11:48 AM in response to susanfromsocal In response to susanfromsocal

Hi there, susanfromsocal!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with sounds not working in apps on your iPhone and I am happy to help! Check out this article with steps to follow If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker. This article will give you the best steps to troubleshoot issue with sound as well as the next steps to take if the issues continue.
Have a great day!

Feb 27, 2018 11:48 AM

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Question: my iphone 6 sounds on apps dont work