iCloud not syncing, keeps signing me off from the web

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Level 1

12 points

iCloud not syncing, keeps signing me off from the web

Hi, over the weekend I have experienced these problems with iCloud. My documents are synchronising on the iPhone & iPad, but not on my iMac. I can upload new docs on iPhone or iPad and it will show on these two devices, but never on my iMac. If I want to check my account online, few seconds after I sign in, the browser signs me out automatically. There's nothing I can do on the web, but I tried the following on my iMac:

- Preferences > iCloud > uncheck iCloud Drive ... check back in

- Preferences > iCloud > sign out ... sign back in

- Zapped the Pram

- Library > Application Support > deleted "Cloud Docs" and killed processes "cloudd + bird"

...no results, iCloud is not syncing. I tried everything what I could find online with no luck. Spent the whole weekend on this. Does anyone have other suggestions please?

Thank you

iMac, OS X El Capitan (10.11)

Posted on Feb 26, 2018 2:06 AM

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Answer 1

Poromies

Level 1

15 points

Feb 28, 2018 12:37 AM in response to alessign

I also had problems with iCloud but slightly different:

Night of 26th Feb - iPhone asking me to enter iCloud password but would not accept it - gave up.
Morning of 27th - entered iCloud password successfully and iPhone back to normal.
iMac - unaffected in any way.
MacBookPro. Would not accept my usual log in password. Asked for my iCloud password, then booted.
- I later re-instated separate log-in and iCloud passwords. That has continued to work.
- Several Cloud based services like OmniPresence were no longer working. I had to re-instate.
- Mail not working - iCloud mail is working again but passwords are not accepted for any other accounts. My alternative mail app Spark is also not working. (Both Mail and Spark are working normally on my iMac and iPhone)
- Safari extensions - GONE!
- Keychain - GONE!
- I am still finding other issues
Looks to me that something went horribly wrong with iCloud and these are the random consequences for end-users.
I spent a long time talking to Apple support yesterday. They solved my immediate issues, but at that stage I had not realised Mail, keychain and Safari extensions had problems. I will be back on the phone to Apple very soon.

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Answer 2

alessign Author

Level 1

12 points

Feb 28, 2018 2:05 AM in response to Poromies

Yes, definitely something wrong with iCloud service. My case was escalated to another level. We have ruled out all issues what could go wrong locally on the machine, so the only option left is iCloud.

Local testing

Sign out from iCloud, wait few minutes and sign back in
Turn off iCloud, wait few minutes and turn it back on
Delete folder "CloudDocs" - Library/Application Support/CloudDocs and kill the processes "cloudd" + "bird"
Reset Pram
Boot in safe mode
Boot in recovery mode
Partition HD and do clean install of OS on the new partition > Boot from partition > Sign in to iCloud
Connect to different network

All with no results. The Apple senior technicians team now have the access to my account and hopefully they will be able to resolve this soon. If they will provide any feedback, I'll share here.

Fingers crossed with your case Poromies

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Answer 3

alessign Author

Level 1

12 points

Feb 26, 2018 1:07 PM in response to Eric Root

Hi, yes, many times. Booting in safe mode as well...Apple Support was on call for 4hrs with me and we couldn’t find an answer. We went through everything possible even partitioning HD and installing OS on it and start up from there...no sync. Something really strange. I have another call with the team tomorrow...

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Answer 4

Poromies

Level 1

15 points

Feb 28, 2018 3:19 AM in response to alessign

Hi alessign

Thanks for your fast feedback. Good luck with resolving your difficulties.

I was on the 'phone to Apple again now, but we just got cut off before my problem was resolved completely.

It seems the requests on Monday/Tuesday to enter my "lost" Apple ID password have scrambled various services by losing connection data - that's my simplistic paraphrasing. Essentially I am still without some mail accounts, but two have been successfully re-instated by the Apple advisor talking me through the necessary steps. Keychain and Safari extensions have not yet been recovered.

I have wasted the best part of a day trying to resolve the problems, so I am not a big fan of iCloud at this moment!

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Answer 5

alessign Author

Level 1

12 points

Feb 28, 2018 3:31 AM in response to Poromies

Poromies,

I totally understand and hold the same yellow card. I am not using email for iCloud and after reading your post I am glad I am doing so. There is a weird behaviour in my Mail App tho, which I have discovered. All my HTML signatures are gone. Mail App doesn't save any newly created signatures, so I can't recreate them...but it shouldn't do so since I am not using iCloud for emails. Anyway, it's been logged in bug report. Are you experiencing same issue with Mail app not saving signatures?

Let's hope Apple can resolve this issue with iCloud soon

😕

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Answer 6

Poromies

Level 1

15 points

Feb 28, 2018 4:48 AM in response to alessign

I still have signatures, but my connection details to mail accounts have been scrambled. In a long session with Apple Support we were able to reinstate two before our connection was cut. Keychain and Safari Extensions still "missing in action".

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Answer 7

Poromies

Level 1

15 points

Feb 28, 2018 9:10 AM in response to alessign

I wrote my last response too soon. As part of my continuing effort to restore my MacBook to health, I rebooted it. When it restarted my mail signatures had gone, the two mail accounts that Apple support helped me fix this morning had failed again. All the files in my iCloud Drive are showing they need to download. Keychain and Safari extensions are still "missing in action".

I have no idea what has happened as I did not change anything. This started with a log in problem and has escalated to having an unuseable MacBook, with no solution from Apple Support.

This would be a joke if it was not so ****** frustrating and time-consuming. I have wasted my whole day on this without making any progress.

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Answer 8

Eric Root

Level 10

684,015 points

Feb 26, 2018 12:37 PM in response to alessign

Have you tried restarting the computer?

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iCloud not syncing, keeps signing me off from the web

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