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Question: Sent emails sync issue

I have configured Microsoft Exchange emails on iPhone mail. The issue is that all the emails sent through iPhone mail app remains at iPhone sent items and it is not synchronized with Microsoft sent item and vice versa. iOS version is 11.2.6 (15D100); iPhone 6s.

iPhone 6s, iOS 11.2.6

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This issue is not with sending or receiving mail.


The issue is that 'sent' items on the iPhone are saved to a different 'Sent' folder than the exchange folder structure. This appears as 'Sent' with a paper airplane icon in the folder structure of iOS mail when viewing the folder where messages sent from your phone appear. There is another 'Sent' folder with a folder icon where messages sent on other Exchange client email appears.


If you have an IMAP account setup, you can specify what folder stores sent messages in the Advanced mail settings under MAILBOX BEHAVIORS. On Exchange email accounts, the MAILBOX BEHAVIORS section doesn't exist under advanced settings.


When looking for sent emails in an exchange client on desktop, the sent messages from iPhone look like they were never sent - they were, they are just getting stored in a location inaccessible to the desktop client.

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Feb 26, 2018 11:16 PM in response to rahilfromkarachi In response to rahilfromkarachi

I'm sorry to hear you're having trouble sending mail on your iPhone 6s! I highly recommend following Apple's support article for issues sending/receiving mail on the iPhone:


If you can’t send or receive emails on your iPhone, iPad, or iPod touch - Apple Support

Feb 26, 2018 11:16 PM

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Mar 12, 2018 8:14 PM in response to julvel88 In response to julvel88

This issue is not with sending or receiving mail.


The issue is that 'sent' items on the iPhone are saved to a different 'Sent' folder than the exchange folder structure. This appears as 'Sent' with a paper airplane icon in the folder structure of iOS mail when viewing the folder where messages sent from your phone appear. There is another 'Sent' folder with a folder icon where messages sent on other Exchange client email appears.


If you have an IMAP account setup, you can specify what folder stores sent messages in the Advanced mail settings under MAILBOX BEHAVIORS. On Exchange email accounts, the MAILBOX BEHAVIORS section doesn't exist under advanced settings.


When looking for sent emails in an exchange client on desktop, the sent messages from iPhone look like they were never sent - they were, they are just getting stored in a location inaccessible to the desktop client.

Mar 12, 2018 8:14 PM

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Question: Sent emails sync issue