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Macbook Air keyboard trackpad NOT working AFTER login.

LAPTOP:
MacBook Air 13-inch, Early 2015

2.2 GHz, Intel Core i7

8 GB 1600 MHz DDR3

Intel Graphics 6000 1536 MB


HISTORY:

Prior to this problem, the laptop has worked perfectly. Both the built-in keyboard and trackpad worked flawlessly and simultaneously when Bluetooth keyboards and trackpads were paired with the laptop. I do not recall if any system or app update preceded the problem.



PROBLEM:

MacBook Air keyboard and mouse trackpad are ACTIVE and FUNCTIONAL at startup, BUT - do NOT work after that point. Both wired and wireless (Bluetooth) keyboards and trackpads/mice DO work.


TROUBLESHOOTING:

- Re-set System Preferences for anything with the words, "keyboard," or "trackpad," back to factory defaults;

- Other obvious LOW-level troubleshooting - same problem when moved to another physical location and WiFi network; problem persists when removing power source from Bluetooth hardware.


Because the keyboard and trackpad work at the initial startup, but do not function after logging into the system - I think this has to be a software problem...


Any help and insight will be appreciated.

MacBook Air, OS X El Capitan (10.11.6)

Posted on Feb 28, 2018 9:12 AM

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1 reply

Feb 28, 2018 11:04 AM in response to youhadmeatSE

A Troubleshooting Protocol to Identify Problems or Fix macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals and remove any support software like drivers and plug-ins.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  6. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  7. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  8. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
  9. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  10. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

Macbook Air keyboard trackpad NOT working AFTER login.

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