Achievements not rewarded

Question

Level 1

9 points

Achievements not rewarded

For the February challenge I had to complete 43 workouts of at least 15 minutes.

Today I’ve completed the amount of workouts but haven’t received the achievement.

I find this very strange since all other achievements I’ve received almost immediately after fulfilling the requirements.

I’ve noticed that since the start of this challenge the number of completed workout was already 39 as can be seen in the screenshots.

This is the number of workouts I’ve completed in January.

Something strange is happening :-(

I’ve looked at some other posts and already followed the steps that Jonathan UK regarding software up to date, closing Apps and restarting the devices in order.

Still no success :-(

Please advise.

Regards,

Alex

Posted on Feb 28, 2018 11:13 AM

Reply

Answer 1

Jonathan UK

Level 10

163,775 points

Feb 28, 2018 11:21 AM in response to Aledinge

Hi

If you have met the requirements for an Activity Challenge, but the achievement has not yet been awarded, then Apple advises that you should allow nine days for it to be awarded:

Earn Activity achievements using your Apple Watch - Apple Support

The following steps may also help:

Check your personal information:

On your iPhone, in the Watch app, go to: My Watch (tab) > Health.
If the setting for Wheelchair currently states "Not Set", then change it to "Yes" or "No" as appropriate and then restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- How to restart your Apple Watch - Apple Support

If the issue persists after nine days, then I suggest that you contact Apple Support for assistance: