Apple Event: May 7th at 7 am PT
Hi,
So I cannot log into iMessage on my MacBook Air.
My Apple ID is fine, I can log into iCloud and other services without problems but it is refusing to let me log into iMessage. I am doing the correct password and the correct email address, yet it always gives me a message like
this:
I can't figure out how to fix it.
Help?
Thanks,
Keegan
MacBook Air, macOS Sierra (10.12.2)
Ok, let's try something a little more technical (sorry, I don't know your level of experience). We're going to delete the Messages preference file that contains any previous account info.
1) Completely closing out Messages (either by Cmd + Q or up by the Apple menu click Messages > Quit Messages.
2) Open up Finder and browse to your home folder (where you see Downloads, Documents, Music, Pictures, etc. and right-click in that white area and select "Show View Options." Check the box that says, "Show Library Folder" and then click the little red x to close out that small window. Now you should see a Library folder. Double-click on that to open it.
3) Look for a folder called "Preferences" and open it.
4) Browse for a file very specifically called "com.apple.imservice.ids.iMessage.plist"
Right-click on this and select "Move to Trash."
5) Close out this Finder window and then empty your trash.
6) Reopen Messages and try your credentials again.
Thank you, I'll contact them if I can't solve it soon 🙂
Okay will do!
Thank you very much!
You are welcome.
I cannot sign into iMessage on my Mac
