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Question:

Question: FCPX 10.4 on Sierra 10.12.6 beachball

I updated my FCPX without thinking it through.

I had to update a few libraries for quick projects.

I am done with the edits but it was difficult.


I had to reinstall plugins for the first project and the playback would stutter and beachball some of the time.

The second project was a nightmare. I could never playback the project. I made proxies and I optimized my footage. I had to use the frame by frame tap to get through the edits.


I need help fixing this issue very soon.

I haven't had to trouble shoot my edit system since 2007 on OS9.


I am on a iMac (Retina 5K, 27inch, Late 2014) 4Ghz intel Core i7, 8Gb memory 1600 MHz DDR3, AMD Radeon R9 M295X 4096 MB

FCPX 10.4


I tried resetting the software preferences. It helped but it did not get rid of my playback and the beachball.

I tried another user login.


I have not reinstalled or done a clean install because I don't know how to do it. I will google it if it comes to that.


I even downloaded ETRECHECK but I had not idea what I was looking at.

Do I run it to check beach balling or apps crashing?

Any help is appreciated.

Final Cut Pro X, macOS Sierra (10.12.6), iMac, OS 10.12.6, 2.8GHz intel Core

Posted on

Reply

Mar 12, 2018 4:28 PM in response to Nickyindurham In response to Nickyindurham

I have perged preferences

emptied cache


FCPX 10.4 is totally wrecked - I cannot share (export) I cannot see the time line because it stops playing.

It takes an hour to export a 2:40 timeline. This is insane!


I cannot get it to work at all.


Do I need to update to High Sierra ? I hear people are having the exact issue with no resolution.

I have a saved version of fcpx 10.2.3

I have converted two of my libraries to 10.4 --


What a nightmare!

Mar 12, 2018 4:28 PM

Reply Helpful

Mar 12, 2018 4:45 PM in response to Nickyindurham In response to Nickyindurham

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-12 19:33:29

Download EtreCheck from https://etrecheck.com

Runtime: 2:25

Performance: Excellent


Problem: Beachballing

Description:

FCP 10.4 on 10.12.6 is beach balling

I cannot playback a timeline or share a file with ease


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty


Video Information:

AMD Radeon R9 M295X - VRAM: 4096 MB

iMac 5120 x 2880


Drives:

disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk2 - M*************K (Journaled HFS+) [Fusion Drive] 1.11 TB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk1 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 120.99 GB

disk2 - M*************K (Journaled HFS+) [Fusion Drive] 1.11 TB

disk1s3 - B*******X (Journaled HFS+) [Recovery] 134 MB


disk3 - Built In SDXC Reader 63.86 GB

Internal Secure Digital


disk4 - Pegasus R4 3.00 TB

External SAS


disk5 - Pegasus R4 3.00 TB

External SAS


Mounted Volumes:

disk2 - M*************K [Fusion Drive] 1.11 TB (596.66 GB free)

Journaled HFS+

Mount point: /


disk3s1 - L***X 63.83 GB (14.62 GB free)

ExFAT

Mount point: /Volumes/L***X


disk4s2 - V*******D 3.00 TB (141.44 GB free)

Journaled HFS+

Mount point: /Volumes/V*******D


disk5s2 - P*************s 3.00 TB (209.82 GB free)

Journaled HFS+

Mount point: /Volumes/P*************s


Network:

Interface en0: Ethernet

One IPv4 address

4 IPv6 addresses

Interface en6: 802.11ac WLAN Adapter

Interface en5: iPhone

Interface en1: Wi-Fi


Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 634 MB available


System Software:

macOS Sierra 10.12.6 (16G1212)

Time since boot: Less than an hour

System Load: 2.82 (1 min ago) 2.18 (5 min ago) 2.02 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/Wlan.Software.plist

Executable: /Library/Application Support/WLAN/StatusBarApp.app/Contents/MacOS/StatusBarApp

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.emaild.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/promiseutil_emaild

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist

Executable: /Library/Application Support/Seagate/TBLoopDriveParams

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.bgasched.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/promiseutil_bgasched

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.BGPMain_R.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/XMLBase/promiseutil_bgpmain

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.diskmonitor.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/XMLBase/BackgroundDiskMonitor

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

NameVersion
Remove CoreMelt V2 Plugins
atmsupload1504.29.3000.0
Microsoft Document Connection14.1.0
Remove Lock & Load
vpndownloader3.1.03103
Cisco AnyConnect DART3.1.03103
DVD Player5.8
SwitchBoardSBSV 2.0.13.7486
Epson Scanner Monitor4.6.2
InkServer10.9
iSkysoft iMedia Converter Deluxe5.5.1
Microsoft Error Reporting2.2.6
Open XML for Excel14.1.0
Microsoft Word14.1.0
Google Photos Backup1.1.1
Android File Transfer1.0
NLA Timecode Calculator1.1
MPEG Streamclip1.9.3b8
ExtendScript ToolkitESTK CS5 3.5.1.59
Uninstall Product3.0.121.0
Adobe Device Central CS53.0.1.0.3027
Cisco WebEx Meetings1509.24.2913.70
Microsoft Chart Converter14.1.0
GoogleVoiceAndVideoUninstaller5.41.3.0
Microsoft Database Utility14.1.0
AAM Registration Notifier1.0.175.0
Adobe Extension Manager CS5"5.0.0.298"
Microsoft Ship Asserts1.1.1
Uninstall AnyConnect3.1.03103
CS5ServiceManager5.0.1.137
Alerts Daemon14.1.0
GoogleTalkPlugin5.41.3.0
Microsoft Graph14.1.0
Microsoft Outlook14.1.0
MacX YouTube Downloader4.1.1
Remote Desktop Connection2.1.1
Cisco WebEx Training Center1312.10.2812.6
SecurityFixer10.8
AAM Updates Notifier1.0.175.0
Equation Editor14.1.0
quicklookd325.0
Adobe Flash Player Install Manager28.0.0.161
Microsoft Upload Center14.1.0
Event Manager2.51.54
{15FEDA5F-141C-4127-8D7E-B962D1742728}3.0.121.0
Hands-On Lab2012.1.11.0
Cisco AnyConnect Secure Mobility Client3.1
asannotation21206.25.2804.0
Microsoft Office Reminders14.1.0
EpsonNet Config4.9.5
EPSON Scan Settings5.1.3
StatusBarApp5.0.1.b6
Microsoft Excel14.1.0
Free WMV AVI Converter6.2.15
Adobe Application Manager1.0.175.0
Microsoft AutoUpdate2.3.6
Microsoft Office Setup Assistant14.1.0
Adobe Bridge CS54.0.0.529
Microsoft Database Daemon14.1.0
EPSON Scan5.1.2f0
Microsoft Messenger8.0.1
Setup3.0.121.0
Microsoft Clip Gallery14.1.0
UniversalUninstaller2.7.11.8
Cisco WebEx Meeting Center1507.15.3000.0
My Day14.1.0
SyncServicesAgent14.1.0
UniversalInstaller2.7.11.8
VTwin Ignition2.6 (64)
Wish8.4.19
convertpdf1.2
Microsoft PowerPoint14.1.0
Microsoft Language Register14.1.0
Epson Firmware Updater3.5.5
Compressor4.4
Full Uninstall CoreMelt Plugins


Kernel Extensions:

/Library/Extensions

[Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.11)

[Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 14.2.288 - SDK 10.5)

[Not Loaded] SANLink-FC.kext (Promise Technology Mobile Apps, 2.0.4 - SDK 10.10)

[Loaded] SANLink2-FC.kext (Promise Technology Mobile Apps, 1.2.9 - SDK 10.10)

[Loaded] PromiseSTEX.kext (Promise Technology Mobile Apps, 5.2.10 - SDK 10.9)

[Not Loaded] Pegasus2R2ICON.kext (Promise Technology Mobile Apps, 1.0.7 - SDK 10.11)

[Not Loaded] Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

/System/Library/Extensions

[Not Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5)

[Not Loaded] RtWlanU.kext (Realtek Semiconductor Corp, 1830.2.b10 - SDK 10.9)

[Not Loaded] RtWlanU1827.kext (Realtek Semiconductor Corp, 1827.4.b19 - SDK 10.9)

[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.15-1 - SDK 10.11)


Startup Items:

ciscod Path: /System/Library/StartupItems/ciscod


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 172 Apple tasks
[Running] 107 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 172 Apple tasks
[Running] 109 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Running] Wlan.Software.plist (? 91bb937a - installed 2016-01-15)
[Loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2015-08-31)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2015-09-19)
[Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2015-09-19)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-07-23)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-10-05)
[Running] com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2018-03-12)
[Loaded] com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2014-08-27)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06)
[Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2015-08-01)
[Loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-08-29)
[Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-09-27)
[Running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 - installed 2016-08-29)
[Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07)
[Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-07-24)


Launch Daemons:

[Running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-08-29)
[Loaded] com.promise.emaild.plist (? cd3a9059 - installed 2016-02-17)
[Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2015-09-19)
[Loaded] com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2015-08-12)
[Running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2013-03-26)
[Loaded] com.teamviewer.Helper.plist (? 7ca2e004 - installed 2015-09-15)
[Loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2018-01-19)
[Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-07-23)
[Loaded] com.promise.bgasched.plist (? 7ceca670 - installed 2016-02-17)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Running] com.promise.BGPMain_R.plist (? ceaa4c1d - installed 2016-02-17)
[Loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2017-10-08)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Running] com.seagate.TBDecorator.plist (? 595582c - installed 2016-06-23)
[Running] com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2014-08-27)
[Loaded] com.transcend.RxRecoveryHelper.plist (Transcend Information, Inc. - installed 2017-04-18)
[Running] com.promise.diskmonitor.plist (? e597ca5a - installed 2016-02-17)


User Launch Agents:

[Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-06-13)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2010-03-05)


User Login Items:

Promise Utility Application

(/Applications/Promise Utility.app)

SANLink Utility Application

(/Applications/SANLink Utility.app)

G-Technology Assistant Application (HGST, Inc.

(/Applications/G-Technology Assistant.app)

Flickr Uploadr Application (Yahoo/ Inc.

(/Applications/Flickr Uploadr.app)

mInstaller Application (Szymon Masiak

(/Applications/mInstaller.app)

CompressorHelper SMLoginItem (Mac App Store - installed 2018-02-09)

(/Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app)

com.adobe.SwitchBoard.monitor.plist MachInit

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


Internet Plug-ins:

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10)

QuickTime Plugin: 7.7.3 (installed 2018-02-09)

Flash Player: 28.0.0.137 (installed 2018-01-10)

o1dbrowserplugin: 5.41.3.0 (installed 2017-02-03)

SharePointBrowserPlugin: 14.1.0 (installed 2015-07-24)

PepperFlashPlayer: 28.0.0.161 (installed 2018-03-05)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-10-05)

JavaAppletPlugin: 15.0.1 (installed 2015-07-23)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

WebEx64: 1.0 (installed 2014-01-16)


3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Paragon NTFS for Mac® (installed 2017-04-05)

Seagate Dashboard for Mac OSX (installed 2017-03-07)

WacomTablet (installed 2015-10-05)


Time Machine:

Skip System Files:

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

M*************K: Disk size: 1.11 TB - Disk used: 517.81 GB

Destinations:

T**************2 [Local] (Last used)

Total size: 0 B

Total number of backups: 0

Oldest backup:

Last backup:


Top Processes by CPU:

Process (count)Source% of CPU
WindowServerApple6
kextdApple3
kernel_taskApple2
hiddApple1
DockApple1


Top Processes by Memory:

Process (count)SourceRAM usage
Final Cut Pro1.25 GB
kernel_taskApple1.13 GB
MTLCompilerService (13)Apple349 MB
com.apple.WebKit.WebContent (2)Apple349 MB
mdworker (11)Apple291 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple126 KB52 KB
trustdApple42 KB3 KB
apsdApple30 KB13 KB
mInstallerSzymon Masiak36 KB2 KB
com.apple.WebKit.NetworkingApple22 KB7 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Final Cut Pro11
WindowServerApple6
kextdApple3
com.apple.WebKit.WebContent (2)Apple2
nsurlstoragedApple2


Virtual Memory Information:

Available RAM1.39 GB
Free RAM18 MB
Used RAM6.61 GB
Cached files1.37 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Droplr5.0.22018-02-19
The Pirate: Plague of the Dead2.12018-02-19
X2ProLE Audio Convert4.1.02018-02-28
Full Deck Solitaire1.662018-03-12


Clean up:

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer

Executable not found

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service

Executable not found

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop

Executable not found


Diagnostics Information (past 7 days):

2018-03-12 17:36:02 G-Technology Assistant.app Crash (once)

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument'

terminating with uncaught exception of type NSException

abort() called

2018-03-12 17:22:14 Motion.app Hang (once)

2018-03-12 17:22:07 Final Cut Pro.app Hang (once)

2018-03-12 16:15:11 mds Crash (once)

Initializing


End of report

Mar 12, 2018 4:45 PM

Reply Helpful

Mar 13, 2018 6:22 AM in response to Nickyindurham In response to Nickyindurham

Your system is a mess.

It looks like it has been getting update over update for many years - probably migrating from an older mac, as there is software targetting Tiger ⚠ (that is Mac OS X 10.4...)




At this point the best course of action is to make a full clone, then erase the system drive, do a clean installation of Sierra, or High Sierra, and migrate only the user accounts. You do not want to migrate stuff like seagate software that is not only unnecessary but woefully archaic; you should not be running the intego stuff; and more.

Mar 13, 2018 6:22 AM

Reply Helpful

Mar 14, 2018 9:05 AM in response to Luis Sequeira1 In response to Luis Sequeira1

Luise Sequeira1

Thank you for the prescription of action.


I will google the how-to "clone" and how-to "migrate user accounts" for the details.

My system was fine before the update to FCPX 10.4 but it doesn't hurt to clean house.

I WILL report back if it helps my woes.

Mar 14, 2018 9:05 AM

Reply Helpful

Mar 15, 2018 4:38 PM in response to Nickyindurham In response to Nickyindurham

I am still having dates beach ball during editing.

I have reinstalled Sierra after a backup and wiping the HD and restoring from the new download of Sierra.

Not sure what my next step should be.


I am still using 10.12.6

FCPX 10.4


I cannot play the timeline because it beach balls. It takes 20 minutes to export a 2 minute project. This is making me insane. After this project I have to get the system working.

Mar 15, 2018 4:38 PM

Reply Helpful

Mar 16, 2018 2:39 AM in response to Nickyindurham In response to Nickyindurham

Did you migrate everything after the install?

Please run Etrecheck on the current system and post the new report.


Also: where is your library stored? Both of the external drives are nearly full, which will impact performance.

Mar 16, 2018 2:39 AM

Reply Helpful

Mar 20, 2018 12:12 PM in response to Luis Sequeira1 In response to Luis Sequeira1

I have my FCPXX library files on a thunderbolt RAID

The RAID external drives have been at this capacity for two years. I archive projects and libraries as I go. It has not caused beach balling on my project timelines. But who knows maybe the planets are in alignment for slowing down the drive. although, I am getting a warning on my Promise Pegasus utility

"Command times out on physical disk" when I export the 2:30minute project. It is taking nearly 20 minutes to "share" to my local HDD.


I am not sure I did the migration correctly since I had a hard time finding anything on google that made sense to me.

I am resigned to wiping out my account and all my files and starting over but I really don't want to do that.


--

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-20 15:07:20

Download EtreCheck from https://etrecheck.com

Runtime: 1:50

Performance: Excellent


Problem: Beachballing

Description:

FCPX 10.4 playing back the timeline I get a beachball and exporting is SLOW


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty


Video Information:

AMD Radeon R9 M295X - VRAM: 4096 MB

iMac 5120 x 2880


Drives:

disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 120.99 GB

disk2 - 5*******D (Case-sensitive Journaled HFS+) [Fusion Drive] 1.11 TB

disk0s3 - B*******X (Journaled HFS+) [Recovery] 134 MB


disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 999.35 GB

disk2 - 5*******D (Case-sensitive Journaled HFS+) [Fusion Drive] 1.11 TB

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk3 - Seagate BUP BL 4.00 TB

External USB 5 Gbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - K*************l (Journaled HFS+) 4.00 TB


disk4 - Pegasus R4 3.00 TB

External SAS


disk5 - Pegasus R4 3.00 TB

External SAS


Mounted Volumes:

disk2 - 5*******D [Fusion Drive] 1.11 TB (991.36 GB free)

Case-sensitive Journaled HFS+

Mount point: /


disk3s2 - K*************l 4.00 TB (2.79 TB free)

Journaled HFS+

Mount point: /Volumes/K*************l


disk4s2 - V*******D 3.00 TB (137.33 GB free)

Journaled HFS+

Mount point: /Volumes/V*******D


disk5s2 - P*************s 3.00 TB (209.82 GB free)

Journaled HFS+

Mount point: /Volumes/P*************s


Network:

Interface en0: Ethernet

One IPv4 address

4 IPv6 addresses

Interface en1: Wi-Fi


Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 544 MB available


System Software:

macOS Sierra 10.12.6 (16G1212)

Time since boot: About 5 days

System Load: 2.97 (1 min ago) 2.03 (5 min ago) 1.82 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.promise.BGPMain_R.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/XMLBase/promiseutil_bgpmain

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.diskmonitor.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/XMLBase/BackgroundDiskMonitor

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.emaild.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/promiseutil_emaild

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.promise.bgasched.plist

Executable: /Applications/Promise Utility.app/Contents/Resources/promiseutil_bgasched

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

NameVersion
SecurityFixer10.8
Epson Scanner Monitor4.4.0
Wish8.4.19
Event Manager2.51.44
quicklookd325.0
DVD Player5.8
Compressor4.4
InkServer10.9


Kernel Extensions:

/Library/Extensions

[Loaded] PromiseSTEX.kext (Promise Technology Mobile Apps, 5.2.10 - SDK 10.9)

[Not Loaded] Pegasus2R2ICON.kext (Promise Technology Mobile Apps, 1.0.7 - SDK 10.11)


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 168 Apple tasks
[Running] 110 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 42 Apple tasks
[Loaded] 166 Apple tasks
[Running] 109 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Loaded] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19)
[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2016-12-08)
[Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2016-12-08)


Launch Daemons:

[Loaded] com.promise.emaild.plist (? cd3a9059 - installed 2017-07-16)
[Loaded] com.promise.bgasched.plist (? 7ceca670 - installed 2017-07-16)
[Running] com.promise.BGPMain_R.plist (? ceaa4c1d - installed 2017-07-16)
[Running] com.promise.diskmonitor.plist (? e597ca5a - installed 2017-07-16)


User Login Items:

PromiseUtilityDaemon Application

(/Applications/Promise Utility.app/Contents/Resources/PromiseUtilityDaemon.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-15)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
WindowServerApple4
com.apple.WebKit.WebContent (3)Apple2
kernel_taskApple1
Epson Scanner MonitorSeiko Epson Corporation1
SafariApple1


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple1.06 GB
com.apple.WebKit.WebContent (3)Apple745 MB
mdworker (8)Apple301 MB
com.apple.WebKit.WebContent (3)Apple299 MB
MailApple282 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple1 MB216 KB
com.apple.WebKit.NetworkingApple1 MB124 KB
MailApple268 KB100 KB
netbiosdApple64 KB16 KB
apsdApple32 KB26 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Promise UtilityPromise Technology Mobile Apps4
WindowServerApple2
httpd (3)Promise Technology Mobile Apps1
hiddApple1
com.apple.WebKit.WebContent (3)Apple0


Virtual Memory Information:

Available RAM2.86 GB
Free RAM309 MB
Used RAM5.14 GB
Cached files2.56 GB
Swap Used50 MB


Software Installs (past 30 days):

NameVersionInstall Date
Blackmagic DaVinci Resolve14.32018-03-15


Diagnostics Information (past 7 days):

2018-03-15 17:49:02 Final Cut Pro.app Crash (once)

2018-03-15 17:13:59 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-15 17:09:11 com.apple.WebKit.WebContent Crash (once)


End of report

Mar 20, 2018 12:12 PM

Reply Helpful

Apr 10, 2018 11:06 AM in response to Nickyindurham In response to Nickyindurham

Apple continues to screw things up and make us have to upgrade to Hight Sierra - and HS can't be upgraded with my MAC PRO with and AURA SSD. This is very disappointing on Apple's part! Oh yes no version of FCPX will work on my MAC at this point - none! That goes for Motion and Compressor as well nothing working - Thanks Apple!!!

Apr 10, 2018 11:06 AM

Reply Helpful

Apr 10, 2018 11:40 AM in response to Luis Sequeira1 In response to Luis Sequeira1

I have had success with the process.

I am not having the 8 minute boot up that was happening before the issue.

I think my RAID was causing some errors and slowing things up.

I replaced a HDD and then rebuilt my RAID.

My FCPX is working great and my iMac is booting fast.

Thanks for the suggestions. I was able to stumble through the process and have success. I dislike being my own IT, which is why I own an Apple.

Apr 10, 2018 11:40 AM

Reply Helpful
User profile for user: Nickyindurham

Question: FCPX 10.4 on Sierra 10.12.6 beachball