iMac Late 2012 Running very slow
I've read endless posts about this, have cleaned up loads of cache files, unwanted mail attachments etc and run a Disk Utility First Aid which showed no problems. It seems that Adobe apps like Photoshop, Lightroom & InDesign take forever to open, and other applications are slow but not as bad. Windows & Excel for Mac are also very slow to open (this is a 365 subscription). I use Adobe Creative Cloud for my adobe apps so they're all up to date.
I'm backing up all my files with a view to doing a reinstall but have come across EtreCheck in another post, so have run that and shared the report here in case there's something else I can do to avoid a reinstall.
It's a late 2102 iMac
2.7GHz Intel Core i5
8gb 1600 MHz DDR3
Running High Sierra 10.13.3
Any suggestions would be gratefully received!
Thank you 😀
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-03-01 16:08:08
Download EtreCheck from https://etrecheck.com
Runtime: 9:03
Performance: Below Average
Problem: Computer is too slow
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac Model: iMac13,1
1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core
8 RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
Video Information:
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - N**********e (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk1 - Western Digital My Book 111A 1.00 TB
External USB 480 Mbit/s
disk1s1 32 KB
disk1s3 - A***o (Journaled HFS+) 1.00 TB
disk2 - Western Digital Ext HDD 1021 2.00 TB
External USB 480 Mbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - I****s (Case-sensitive Journaled HFS+) 2.00 TB
disk3 - JMicron USB to ATA/ATAPI bridge 1.50 TB
External USB 480 Mbit/s
disk3s1 - M***************e (Journaled HFS+) 1.50 TB
disk4 - Western Digital My Book 1230 4.00 TB
External USB 5 Gbit/s
disk4s1 - T*********e (Journaled HFS+) 4.00 TB
Mounted Volumes:
disk0s2 - N**********e 999.35 GB (684.77 GB free)
Journaled HFS+
Mount point: /
disk1s3 - A***o 1.00 TB (614.09 GB free)
Journaled HFS+
Mount point: /Volumes/A***o
disk2s2 - I****s 2.00 TB (568.36 GB free)
Case-sensitive Journaled HFS+
Mount point: /Volumes/I****s
disk3s1 - M***************e 1.50 TB (1.06 TB free)
Journaled HFS+
Mount point: /Volumes/M***************e
disk4s1 - T*********e 4.00 TB (625.67 GB free)
Journaled HFS+
Mount point: /Volumes/T*********e
Network:
Interface en5: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
One IPv6 address
Interface en6: iPad
iCloud Quota: 67.86 GB available
iCloud Status: one pending file
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About a day
System Load: 2.28 (1 min ago) 1.89 (5 min ago) 1.69 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist
Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.wacom.wacomtablet.plist
Executable: /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/cn.com.zte.PPPMonitor.plist
Executable: /Library/Application Support/ZTE/PPPMonitord
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Application Support/Roxio
[Not Loaded] TDIXController.kext (1.6)
/Library/Extensions
[Loaded] SystemAudioRecorder.kext (1.1.0 - SDK 10.9)
[Not Loaded] com.malwarebytes.mbam.rtprotection.kext (3.2 - SDK 10.13)
[Not Loaded] SophosOnAccessInterceptor.kext (9.4.50 - SDK 10.9)
[Not Loaded] SophosNetworkInterceptor.kext (9.4.50 - SDK 10.9)
/System/Library/Extensions
[Not Loaded] AmbrosiaAudioSupport.kext (4.1.2 - SDK 10.7)
[Not Loaded] Soundflower.kext (1.5.3 - SDK 10.6)
[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.1)
[Not Loaded] ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.1)
[Not Loaded] Kodak_PrinterDock_Merge.kext (1.0.0)
[Not Loaded] MicrosoftMouse.kext (6.1)
[Not Loaded] Pen Tablet.kext (Pen Tablet 5.3.0-3 - SDK 10.8)
[Not Loaded] Wacom Tablet.kext (Wacom Tablet 6.0.5-2)
Startup Items:
AdobeVersionCueCS2 Path: /Library/StartupItems/AdobeVersionCueCS2
HWNetMgr Path: /Library/StartupItems/HWNetMgr
HWPortDetect Path: /Library/StartupItems/HWPortDetect
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 155 Apple tasks |
[Running] | 127 Apple tasks |
System Launch Daemons:
[Not Loaded] | 37 Apple tasks |
[Loaded] | 163 Apple tasks |
[Running] | 130 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Running] | com.wacom.pentablet.plist (? ace6eaba - installed 2012-10-29) |
[Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-26) |
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-02-12) |
[Running] | com.sophos.uiserver.plist (Sophos - installed 2016-02-20) |
[Loaded] | com.divx.dms.agent.plist (? bf9bdaf7 - installed 2017-11-18) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-24) |
[Loaded] | com.divx.update.agent.plist (DivX, LLC - installed 2017-08-02) |
[Other] | com.trusteer.rapport.rapportd.plist (? 3c23cb0a - installed 2014-11-04) |
[Loaded] | com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2018-01-18) |
[Loaded] | com.wacom.wacomtablet.plist (? 1008df51 - installed 2007-08-28) |
[Loaded] | com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2018-01-18) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) |
[Loaded] | com.divx.uninstall.player.plist (? 664f994d - installed 2018-01-18) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-14) |
[Not Loaded] | cn.com.zte.usbswapper.plist (? 5bd7446c - installed 2009-12-11) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2014-11-04) |
[Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-14) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-02-12) |
[Other] | com.rogueamoeba.hermes.plist (? c18be5f1 - installed 2010-09-29) |
[Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-14) |
[Loaded] | com.adobe.SwitchBoard.plist (? 856489a3 - installed 2015-12-01) |
[Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-26) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29) |
[Running] | cn.com.zte.PPPMonitor.plist (? 23e42f9c - installed 2009-10-31) |
[Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-28) |
[Loaded] | com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2013-03-22) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-05-06) |
[Loaded] | com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2014-12-23) |
[Running] | com.sophos.common.servicemanager.plist (Sophos - installed 2016-02-20) |
User Launch Agents:
[Loaded] | com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist (Adobe Systems, Inc. - installed 2015-09-24) |
[Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-09) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-24) |
User Login Items:
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-02-09)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-03-21)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
com.adobe.SwitchBoard.monitor.plist MachInit
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Internet Plug-ins:
Unity Web Player: UnityPlayer version 2.5.6f5 (installed 2013-07-29)
OfficeLiveBrowserPlugin: 12.2.7 (installed 2013-07-29)
Flip4Mac WMV Plugin: 2.3.4.1 (installed 2013-07-29)
Musicnotes: 1.16.13 (installed 2013-07-29)
RealPlayer Plugin: Unknown (installed 2013-07-29)
AdobeAAMDetect: 3.0.0.0 (installed 2018-02-26)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-24)
DivX Web Player: 3.8.6.14 (installed 2018-01-18)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)
QuickTime Plugin: 7.7.3 (installed 2018-02-07)
Flash Player: 28.0.0.161 (installed 2018-02-06)
iPhotoPhotocast: 7.0 (installed 2013-07-29)
SharePointBrowserPlugin: 14.7.7 (installed 2018-02-12)
AdobePDFViewer: 18.011.20038 (installed 2018-02-24)
CANONiMAGEGATEWAYDL: 2.0.0.7 (installed 2013-07-29)
Silverlight: 5.1.30514.0 (installed 2014-07-24)
CANONiMAGEGATEWAYLI: 2.0.0.3 (installed 2013-07-29)
Scorch: 6.2.0 (installed 2013-07-28)
JavaAppletPlugin: 15.0.1 (installed 2013-10-25)
Safari Extensions:
AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2015-09-26) |
iTube Studio.safariextz - iSkysoft Studio - http://www.iskysoft.com (installed 2013-12-19) |
Translate.safariextz - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2017-09-05) |
Facebook Cleaner.safariextz - Sonny Fazio - http://sonstermedia.com (installed 2015-02-21) |
Donation Reminder.safariextz - EasyFundraising - http://www.easyfundraising.org.uk/ (installed 2016-06-09) |
Facebook Improved.safariextz - Lex Friedman - http://blog.lexfriedman.com (installed 2015-02-21) |
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
N**********e: Disk size: 999.35 GB - Disk used: 314.58 GB
Destinations:
T*********e [Local] (Last used)
Total size: 4.00 TB
Total number of backups: 169
Oldest backup: 2015-03-26 01:33:10
Last backup: 2018-03-01 13:51:08
Top Processes by CPU:
Process (count) | Source | % of CPU |
system_profiler (2) | Apple | 44 |
trustd (4) | Apple | 21 |
Finder | Apple | 12 |
kernel_task | Apple | 9 |
WindowServer | Apple | 8 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
com.apple.WebKit.WebContent (5) | Apple | 1.31 GB |
kernel_task | Apple | 953 MB |
system_profiler (2) | Apple | 389 MB |
mdworker (20) | Apple | 355 MB |
Safari | Apple | 216 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
mDNSResponder | Apple | 22 MB | 3 MB |
ocspd | Apple | 11 MB | 200 B |
Apple | 3 MB | 252 KB | |
netbiosd | Apple | 65 KB | 41 KB |
apsd | Apple | 36 KB | 22 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
Finder | Apple | 5 |
WindowServer | Apple | 4 |
SophosServiceManager | Sophos | 1 |
DesktopServicesHelper | Apple | 1 |
mds | Apple | 1 |
Virtual Memory Information:
Available RAM | 1.46 GB |
Free RAM | 20 MB |
Used RAM | 6.54 GB |
Cached files | 1.44 GB |
Swap Used | 105 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
Disk Speed Test | 3.1 | 2018-02-28 |
Clean up:
/Library/LaunchAgents/com.trusteer.rapport.rapportd.plist
/Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd
Executable not found
/Library/LaunchDaemons/com.rogueamoeba.hermes.plist
/usr/local/hermes/bin/hermesctl
Executable not found
Diagnostics Information (past 7 days):
2018-03-01 13:25:13 DesktopServicesHelper Crash
2018-03-01 11:36:00 Adobe Lightroom.app Crash
abort called |
2018-02-28 14:59:31 WacomTabletDriver.app Crash
abort calledterminating with uncaught exception of type int |
2018-02-28 14:59:16 Adobe InDesign CS5.5.app Hang
2018-02-28 14:12:50 PenTabletDriver.app Crash
2018-02-28 08:29:12 Adobe CEF Helper.app Crash
2018-02-27 02:19:14 AAM Updates Notifier.app Crash
2018-02-26 16:18:32 com.apple.WebKit.WebContent CPU
End of report
iMac (21.5-inch, Late 2012), macOS High Sierra (10.13.3), MacbookAir, iPad Mini , iPhone 6