Filevault - expertise needed

We have a user that recently changed AD password on the mac and it worked fine. 4 days after user restart the MAC, and filevault is asking for password, and will not accept anything. Not new or old password

We have tried to recover password by using the "forgot password" option in recovery. The user enter the apple id and login and then can type a new password - but then the error comes

Reset password failed

Authentication server refused operation because the current credentials are not authorized for the requested operation

The user only have used this apple Id on the computer, so it must be the valid one.

What can be done to get this reset ?

Posted on Mar 1, 2018 11:47 PM

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18 replies

dvbguy Author

Level 1

8 points

Mar 2, 2018 8:54 AM in response to tygb

No matter of which 2 of the option you choose, the first step it it ask for is password to unlock filevault - and It does accept any password. I have no option choose any recovery

Mar 2, 2018 9:33 AM in response to tygb

Apple can’t decrypt FileVault on its own. There’s no point in taking your Mac to an Apple Store to get it decrypted unless you know the password.

dvbguy Author

Level 1

8 points

Mar 2, 2018 6:06 AM in response to tygb

Hi,

But the user can sign in to apple id without any problems. The login is working fine, and it is then asking to reset password for the filevault - but then the error comes

Without signing in the lines regarding password reset will not appear - but still it fails afterwards

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Filevault - expertise needed

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