Late 2015 iMac running very slowly
Everything on my iMac is slow.
I've run Etrecheck (report below) but do not know what to do with the results.
Grateful for any help.
Thanks
EtreCheck version: 4.1 (4A162)
Report generated: 2018-03-02 09:20:00
Download EtreCheck from https://etrecheck.com
Runtime: 10:28
Performance: Poor
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Hardware Information:
iMac (21.5-inch, Late 2015)
iMac Model: iMac16,2
1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core
8 RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 ok
BANK 1/DIMM0
4 GB DDR3 1867 ok
Video Information:
Intel Iris Pro Graphics 6200 - VRAM: 1536 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk1 - Macintosh HD (Journaled HFS+) 998.98 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk2 - ST4000LM024-2AN17V 4.00 TB (Mechanical)
External Thunderbolt 6 Gigabit Serial ATA
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - I**x (Journaled HFS+) 4.00 TB
disk3 - Samsung M3 Portable Samsung M3 Portable 2.00 TB
External USB 5 Gbit/s
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - L****g (Journaled HFS+) 2.00 TB
Mounted Volumes:
disk1 - Macintosh HD 998.98 GB (630.87 GB free)
Journaled HFS+
Mount point: /
disk2s2 - I**x 4.00 TB (1.27 TB free)
Journaled HFS+
Mount point: /Volumes/I**x
disk3s2 - L****g 2.00 TB (636.48 GB free)
Journaled HFS+
Mount point: /Volumes/L****g
Network:
Interface en0: Ethernet
Interface en5: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
4 IPv6 addresses
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.97 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About 2 days
System Load: 2.01 (1 min ago) 2.07 (5 min ago) 1.99 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.CoreUpdates.agent.plist
Executable: /Applications/CoreUpdates/CoreUpdates -guid 61784816683841322 -source mm-1724
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.OptiBuy.agent.plist
Executable: /Applications/OptiBuy/OptiBuy -guid 61784816683841322 -source mm-1724 -brand OptiBuy -dt 1497712481 -home ~ -tracking_url http:/events.optibuymac.com
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Application Support/Citrix Receiver
[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.4.0 - SDK 10.9)
System Launch Agents:
[Not Loaded] | 9 Apple tasks |
[Loaded] | 154 Apple tasks |
[Running] | 127 Apple tasks |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 171 Apple tasks |
[Running] | 123 Apple tasks |
[Other] | One Apple task |
Launch Agents:
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-29) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-02-06) |
[Running] | com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-12) |
[Other] | com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09) |
[Loaded] | com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09) |
[Running] | com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06) |
[Other] | com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09) |
[Loaded] | com.oracle.java.Java-Updater.plist (? 27ed44ab - installed 2017-12-20) |
[Loaded] | com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07) |
[Running] | com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-06-05) |
[Running] | com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-01-19) |
[Running] | com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2016-08-07) |
Launch Daemons:
[Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-29) |
[Loaded] | com.CoreUpdates.agent.plist (? a9da0d47 - installed 2017-06-17) |
[Loaded] | com.adobe.SwitchBoard.plist (? 856489a3 - installed 2012-02-06) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20) |
[Loaded] | com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09) |
[Running] | com.OptiBuy.agent.plist (? 7b87c494 - installed 2017-06-17) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) |
User Launch Agents:
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
[Loaded] | com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist (? 0 - installed 2015-09-24) |
[Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-02) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2011-03-29) |
User Login Items:
iTunesHelper Application (Apple, Inc. - installed 2018-01-29)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
Internet Plug-ins:
MeetingJoinPlugin: 1.0 (installed 2017-01-06)
Flip4Mac WMV Plugin: 3.0.0.126 (installed 2012-10-04)
Silverlight: 5.1.10411.0 (installed 2012-10-05)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)
QuickTime Plugin: 7.7.3 (installed 2018-02-03)
Flash Player: 28.0.0.161 (installed 2018-02-06)
CitrixICAClientPlugIn: 12.4.0 (installed 2017-02-28)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-22)
AdobePDFViewer: 10.1.2 (installed 2012-02-06)
iPhotoPhotocast: 7.0 (installed 2010-03-31)
Scorch: Unknown (installed 2015-01-14)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-22)
3rd Party Preference Panes:
Flash Player (installed 2018-02-01)
Flip4Mac WMV (installed 2012-09-15)
Java (installed 2018-01-22)
Paragon NTFS for Mac ® OS X (installed 2015-02-26)
Trusteer Endpoint Protection (installed 2017-11-30)
Time Machine:
Skip System Files:
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 998.98 GB - Disk used: 368.11 GB
Destinations:
L***e [Local] (Last used)
Total size: 4.00 TB
Total number of backups: 56
Oldest backup: 2017-06-22 20:54:34
Last backup: 2018-03-01 20:19:17
Top Processes by CPU:
Process (count) | Source | % of CPU |
WindowServer | Apple | 10 |
fs_usage | Apple | 7 |
Finder | Apple | 7 |
grep | Apple | 5 |
osascript | 4 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
fs_usage | Apple | 2.70 GB |
mdworker (27) | Apple | 381 MB |
com.apple.WebKit.WebContent (3) | Apple | 170 MB |
suggestd | Apple | 113 MB |
Apple | 100 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
mDNSResponder | Apple | 3 MB | 496 KB |
Apple | 1 MB | 1 MB | |
Dropbox | Dropbox, Inc. | 735 KB | 808 KB |
CalendarAgent | Apple | 102 KB | 19 KB |
netbiosd | Apple | 74 KB | 38 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
WindowServer | Apple | 6 |
fs_usage | Apple | 4 |
Finder | Apple | 4 |
grep | Apple | 2 |
SubmitDiagInfo | Apple | 2 |
Virtual Memory Information:
Available RAM | 1.29 GB |
Free RAM | 17 MB |
Used RAM | 6.71 GB |
Cached files | 1.28 GB |
Swap Used | 388 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
Evernote | 7.0.2 | 2018-03-01 |
Clean up:
/Library/LaunchAgents/com.citrix.ReceiverHelper.plist
/usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Executable not found
/Library/LaunchAgents/com.citrix.ServiceRecords.plist
/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Executable not found
/Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
/usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Executable not found
Diagnostics Information (past 7 days):
2018-03-01 20:52:24 Microsoft Outlook.app Hang
2018-02-28 19:01:25 Mail.app Hang
End of report