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Late 2015 iMac running very slowly

Everything on my iMac is slow.

I've run Etrecheck (report below) but do not know what to do with the results.

Grateful for any help.

Thanks


EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-02 09:20:00

Download EtreCheck from https://etrecheck.com

Runtime: 10:28

Performance: Poor


Problem: Computer is too slow


Major Issues:

Anything that appears on this list needs immediate attention.


Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.


Hardware Information:

iMac (21.5-inch, Late 2015)

iMac Model: iMac16,2

1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 ok

BANK 1/DIMM0

4 GB DDR3 1867 ok


Video Information:

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk1 - Macintosh HD (Journaled HFS+) 998.98 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk2 - ST4000LM024-2AN17V 4.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - I**x (Journaled HFS+) 4.00 TB


disk3 - Samsung M3 Portable Samsung M3 Portable 2.00 TB

External USB 5 Gbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - L****g (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk1 - Macintosh HD 998.98 GB (630.87 GB free)

Journaled HFS+

Mount point: /


disk2s2 - I**x 4.00 TB (1.27 TB free)

Journaled HFS+

Mount point: /Volumes/I**x


disk3s2 - L****g 2.00 TB (636.48 GB free)

Journaled HFS+

Mount point: /Volumes/L****g


Network:

Interface en0: Ethernet

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

4 IPv6 addresses

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.97 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 2 days

System Load: 2.01 (1 min ago) 2.07 (5 min ago) 1.99 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.CoreUpdates.agent.plist

Executable: /Applications/CoreUpdates/CoreUpdates -guid 61784816683841322 -source mm-1724

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.OptiBuy.agent.plist

Executable: /Applications/OptiBuy/OptiBuy -guid 61784816683841322 -source mm-1724 -brand OptiBuy -dt 1497712481 -home ~ -tracking_url http:/events.optibuymac.com

Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Application Support/Citrix Receiver

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.4.0 - SDK 10.9)


System Launch Agents:

[Not Loaded]9 Apple tasks
[Loaded]154 Apple tasks
[Running]127 Apple tasks


System Launch Daemons:

[Not Loaded]36 Apple tasks
[Loaded]171 Apple tasks
[Running]123 Apple tasks
[Other]One Apple task


Launch Agents:

[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-29)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-02-06)
[Running]com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-12)
[Other]com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09)
[Loaded]com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09)
[Running]com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06)
[Other]com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09)
[Loaded]com.oracle.java.Java-Updater.plist (? 27ed44ab - installed 2017-12-20)
[Loaded]com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Running]com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-06-05)
[Running]com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-01-19)
[Running]com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2016-08-07)


Launch Daemons:

[Running]com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-29)
[Loaded]com.CoreUpdates.agent.plist (? a9da0d47 - installed 2017-06-17)
[Loaded]com.adobe.SwitchBoard.plist (? 856489a3 - installed 2012-02-06)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Loaded]com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09)
[Running]com.OptiBuy.agent.plist (? 7b87c494 - installed 2017-06-17)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05)


User Launch Agents:

[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded]com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist (? 0 - installed 2015-09-24)
[Loaded]com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-02)
[Loaded]com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2011-03-29)


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-01-29)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)


Internet Plug-ins:

MeetingJoinPlugin: 1.0 (installed 2017-01-06)

Flip4Mac WMV Plugin: 3.0.0.126 (installed 2012-10-04)

Silverlight: 5.1.10411.0 (installed 2012-10-05)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

QuickTime Plugin: 7.7.3 (installed 2018-02-03)

Flash Player: 28.0.0.161 (installed 2018-02-06)

CitrixICAClientPlugIn: 12.4.0 (installed 2017-02-28)

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-22)

AdobePDFViewer: 10.1.2 (installed 2012-02-06)

iPhotoPhotocast: 7.0 (installed 2010-03-31)

Scorch: Unknown (installed 2015-01-14)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-22)


3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Flip4Mac WMV (installed 2012-09-15)

Java (installed 2018-01-22)

Paragon NTFS for Mac ® OS X (installed 2015-02-26)

Trusteer Endpoint Protection (installed 2017-11-30)


Time Machine:

Skip System Files:

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 998.98 GB - Disk used: 368.11 GB

Destinations:

L***e [Local] (Last used)

Total size: 4.00 TB

Total number of backups: 56

Oldest backup: 2017-06-22 20:54:34

Last backup: 2018-03-01 20:19:17


Top Processes by CPU:

Process (count)Source% of CPU
WindowServerApple10
fs_usageApple7
FinderApple7
grepApple5
osascript4


Top Processes by Memory:

Process (count)SourceRAM usage
fs_usageApple2.70 GB
mdworker (27)Apple381 MB
com.apple.WebKit.WebContent (3)Apple170 MB
suggestdApple113 MB
MailApple100 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple3 MB496 KB
MailApple1 MB1 MB
DropboxDropbox, Inc.735 KB808 KB
CalendarAgentApple102 KB19 KB
netbiosdApple74 KB38 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
WindowServerApple6
fs_usageApple4
FinderApple4
grepApple2
SubmitDiagInfoApple2


Virtual Memory Information:

Available RAM1.29 GB
Free RAM17 MB
Used RAM6.71 GB
Cached files1.28 GB
Swap Used388 MB


Software Installs (past 30 days):

NameVersionInstall Date
Evernote7.0.22018-03-01


Clean up:

/Library/LaunchAgents/com.citrix.ReceiverHelper.plist

/usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Executable not found

/Library/LaunchAgents/com.citrix.ServiceRecords.plist

/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Executable not found

/Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

/usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Executable not found


Diagnostics Information (past 7 days):

2018-03-01 20:52:24 Microsoft Outlook.app Hang

2018-02-28 19:01:25 Mail.app Hang


End of report

Posted on Mar 2, 2018 2:02 AM

Reply
Question marked as Best reply

Posted on Mar 2, 2018 10:31 AM

[Running]com.OptiBuy.agent.plist (? 7b87c494 - installed 2017-06-17)


It is flagged as an unsigned file. Although Etrecheck did not flag it as such, when I do a web search for "Optibuy" I get a lot of hits saying it is adware. If you do not know why this piece of softare is installed, I recommend you get MalwareBytes and see what it says about Optibuy.


Malwarebytes | Free Cyber Security & Anti-Malware Software


That utility will also remove Optibuy is it is truly adware.


Etrecheck and MalwareBytes are the only two non-Apple utilties I trust. Both were developed by long-serving and respected contributors to these forums.

Similar questions

2 replies
Question marked as Best reply

Mar 2, 2018 10:31 AM in response to TeeDubbYa

[Running]com.OptiBuy.agent.plist (? 7b87c494 - installed 2017-06-17)


It is flagged as an unsigned file. Although Etrecheck did not flag it as such, when I do a web search for "Optibuy" I get a lot of hits saying it is adware. If you do not know why this piece of softare is installed, I recommend you get MalwareBytes and see what it says about Optibuy.


Malwarebytes | Free Cyber Security & Anti-Malware Software


That utility will also remove Optibuy is it is truly adware.


Etrecheck and MalwareBytes are the only two non-Apple utilties I trust. Both were developed by long-serving and respected contributors to these forums.

Late 2015 iMac running very slowly

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