Ongoing Apple TV 4K ethernet connection issue

Question

Ongoing Apple TV 4K ethernet connection issue

No one ever came up with a good answer to why the new Apple TV 4K will not work with an ethernet connection on certain routers. I have the latest firmware and in talking to the manufacturer of my router they indicate that this is a known problem with the Apple device. Has anyone opened a support ticket with Apple and if so was the issue resolved?

It seems that Apple wants you to purchase their airport extreme since that seems to be the only router that works with the Apple TV 4K. Really frustrating problem. Wifi is not an option so any suggestions are appreciated.

Apple TV 4K

Posted on Mar 2, 2018 11:32 AM

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Answer 1

Top-ranking reply

BriOS11

Level 1

14 points

Mar 13, 2018 10:59 AM in response to christopherfromuniontown

You may want to set the port speed manually on your given router to 1000mbps rather than letting auto negotiate do it. Or hard set it to 100mbps. That might give you a stable link, and it should work fine. I've had to do that on enterprise L3 switches before for various devices.

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Answer 2

Mar 21, 2018 3:50 PM in response to BriOS11

Thanks so much for this suggestion BriOS11. I set the port speed to 100 mbps and it stabilized my connections. 1000 mbps did not work. The router hardware support group and Apple support were no help at all so I really appreciate your help on this issue.

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Answer 3

Mar 2, 2018 7:05 PM in response to christopherfromuniontown

I spent about an hour on the phone with an Apple support person and he indicated that my problem was not a known issue. I've seen complaints on this board and other web sites about Ethernet connection issues but no one seems to have a resolution. Although the support person walked me through some troubleshooting steps the issue still exists. I'm convinced it's a hardware or firmware issue with Apple TV.

If anyone has had this issue recently I would appreciate hearing from them and whether or not they were able to resolve the issue. Thanks!

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Answer 4

vazandrew

Level 8

40,480 points

Mar 2, 2018 7:18 PM in response to christopherfromuniontown

There is no such widespread issue and there are plenty of users who use the device successfully with other routers. If there was a hardware issue this forum would be full of reports.

You are free to test on another network or take it to Apple for testing if you wish

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Answer 5

Mar 12, 2018 8:54 AM in response to christopherfromuniontown

I wish apple will not tell you stories.

I have exactly the same issue.

When I connect through ethernet I cannot watch movies.

It is stuck with a rotating wheel all the time.

And I do not think there is an issue with my AppleTV 4k. Its brand new

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Answer 6

vazandrew

Level 8

40,480 points

Mar 12, 2018 3:19 PM in response to eilamgross

What is your current connection via speedtest.net

Is DNS set to auto (settings-network)

Have you tried another cable? Is router up to date? How old is it?

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Ongoing Apple TV 4K ethernet connection issue

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