Have to restart Apple TV 4K daily in order for it to run correctly. Issues after waking up.

I have the same exact issue with my Apple TV 4k. I have 3 Apple TVs - 3rd, 4th and 5th generation. I have this issue only with the latest 5th generation Apple TV 4K which I purchased only few weeks back ,the earlier ones are fine.

It isn't an issue with the apps themselves nor your internet connection, it's the local network. Restarting the unit resets that connection, but the underlying issue hasn't been resolved so it persists.

Have you ensured DNS is set to auto (settings - network)

Are you on wifi? Have you tried ethernet?

Did you run a diagnostic report using istumbler, netstumbler or similar? You would be looking for signal strength, noise, nearby networks.

Does it persist when taken to another network?

The distance between router and Apple TV is a factor as that leaves more room for issues. If there are other WiFi devices and appliances running on the same frequency that is also something to consider

Other devices working wouldn't rule out the network, sometimes only one device picks up on problems within the network and exhibits symptoms.

What were the results from the report for signal strength and noise? How about nearby networks? Have you tried charging channels on the router? Is it up to date? Does it persist when taken to another network?

I have worked with a lot of users on various issues, when it comes to this it has been resolved by changing things within the network.

The level seems good, but the value would decrease depending on the distance between device and router.

What channel did you change to? What was reported for nearby networks? If the channels are overlap or in close proximity then that is a factor

If you have lots of WiFi devices in the area or even appliances running on the same frequency then that will contribute

If there are others on that channel try switching to either 1 or 6.

Any other WiFi or bluetooth devices would be on that frequency, other appliances would include microwave, cordless phone, baby monitor and more (if you are curious you can do a search).

See if it persists in another network or take it to Apple

I have the same problem, ever since one of the updates to maybe Apple TV 4K. I’ve had to restart it daily because nothing would load.

I seem to have done something successfull for my situation after combing the message boards.

My router is an Airport time capsule. It has one network name that automatically disperses 2.5ghz with speeds up to 802.11N and it also has a 5Ghz network that is 802.11AC.

I noticed something interesting before and after every reboot. After all of these months that the slower 802.11n network was the joining network after waking up the Apple TV after sleep.

Once you reboot it, it’s on the 5GHZ 802.11AC and it works great. After sleep it would wake on the 2.4ghz and I would have to reboot bc it didn’t load.

Fix

Your WiFi router would have to be a dual band router.

The router settings should allow you to create 2seperate networks, a 2.4 ghz and a 5 ghz network.

After this give each network separated names, example router2.4ghz and router5ghz

Go to the Apple TV and forget the previous router network. The. Join the one you named “routername 5GHZ”

It’s been a month now and I haven’t had to reboot.

Just wanted to add that I have this issue as well, but only on our two Sony Z9D TVs - both set up to run UHD. I doubt it's a Wi-Fi signal issue.

What happens - for me anyway - is that audio comes on fine, but there's not video. It happens with anything streaming (Netflix, HBO, and Hulu). Directv NOW works fine.

Just wanted to add to see if it triggers something... 🙂

John

I have the same issue. Apple TV 4K and Sony XBR x900e series. Have spent lots of time on forums over the past week, adjusting settings on both units. Get it working and the next time I turn on the TV, anything I play from any app on the ATV 4K is audio only. I’ve tried multiple cables - including the apple reccomended Belkin ultra high speed. Same thing. Works then doesn’t so have to reboot Apple TV. In my case the TV is connected via Cat6e to an AirPort Extreme (set up as a wired network extender) to an airport time capsule. All worked for a year on old TV and Roku. Same with blue ray player and Apple TV 4. Now with new TV and new applTV 4 k - no dice. Tried Netfix using built in android app and no problems. So just external connections. About to return it all unfortunately. When it works, the 4K HDR is really great. It just hurts my soul each time to have to reboot multiple times and after dropping 2K.

That happens when it’s not able to properly load content, which is more of a connection issue. What troubleshooting did you do?

Thank you for the response. I will try all the things mentioned here to see if I can figure out or fix the problem. And will go to Apple store if nothing works.