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Have to restart Apple TV 4K daily in order for it to run correctly. Issues after waking up.

I have an Apple TV 4K and it’s my second unit from Apple. First one I received around Christmas and immediately ran into issues day 2. Day 1, it worked lightning fast and no issues whatsoever. Then I put the unit to sleep, come home from work the next day, wake it up to relax and watch some tv, but the atv runs very slow. Grey boxes instead of thumbnails in Netflix. Not just third party apps, even apple apps such as iTunes, movies, App Store, etc. it’s like the unit can’t properly wake up. I would then hit the tv and Home button together to make it restart, and then everything magically works perfect. Lightning fast again. However, this was not a solution... after I put it to sleep, come back the next day, same thing. For a couple weeks I tried everything and I spoke to Apple many times, tried all sorts of troubleshooting and nothing solved the issue. Upon waking up, slow. Restart it, super fast. One Apple rep confirmed that they’ve heard this complaint at least once or twice a week. I finally received the replacement unit a few days ago to only find out, this one is doing the same thing.


So I’m curious who out there has had this issue and if they were able to fix it. Otherwise I’m going to have to go down the path of having Apple send me yet again, another unit, and maybe even get a third with the same problem.

Posted on Mar 2, 2018 8:49 PM

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Posted on Mar 28, 2018 11:53 AM

I have the same exact issue with my Apple TV 4k. I have 3 Apple TVs - 3rd, 4th and 5th generation. I have this issue only with the latest 5th generation Apple TV 4K which I purchased only few weeks back ,the earlier ones are fine.

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Have to restart Apple TV 4K daily in order for it to run correctly. Issues after waking up.

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