AOL suddenly not receiving email

Hi MozeyO,

I am far from "tech-y" so please bear with me here. I have had the same AOL error messages on my Iphone 7 for days, tried everything and nothing worked. I ended up going into my AOL account from my computer and fixing it this way:

Sign onto your AOL account through your computer.

choose your Name at the top right to get into your Account

"Account Security", scroll to bottom

"Manage APP Passwords"

"Iphone Mail"

Select your APP from the Dropdown list

click "Generate" in the blue box, a code will pop up, (write it down).

I then went into my Iphone and deleted the AOL mail from the phone so I could get a fresh start. Setup AOL again... Settings, Accounts & Passwords, Add account, choose AOL, here's the trick... when you go to setup the AOL account instead of using your regular AOL password, Use the Password that was Generated on your computer (the one you wrote down). Now you should be good to go!

Hope this helps!

I have had this issue on my iPhone, Mac and MacBook intermittently over the past year. Some days all I have to do is keep re-entering my password and it suddenly works. As of yesterday all was fine - suddenly today it all no longer works. I am so scared of AOL and Apple's incompatibility that I am trying to migrate everything out of it but as we all know, that can be a real pain!

I will be glad to add the step of a hard reset on all devices (the only thing I had not been doing) but it's just nice to know that I'm not crazy - it's a known bug.

Thank you so much! I have not had the ability to send email for the past 3 days. This is on a MacPro (using Mail), iPhone X (using mail app), iPad Mini 4 (using mail app). After 2 calls to AOL and being told the problem is "known" with Apple users and is the result of AOL, Yahoo and Verizon forming one company under Oath Media. They said there is not a known fix - yet. I called Apple and was told the same thing.

I had deleted AOL and the re-added the account across all devices, only having the problem continue.

Your solution solved my problem on my iPhone X and my iPad mini 4.

I was having the same problem and followed your directions and it worked!!! Thanks so much as I have been trying everything I could think of for the last hour. Very much appreciate you posting your suggestion! Debbie

Just got a new iPhone 8. Having same problem. Can’t receive or send mail. Same imap.aol.com problem. When I deleted aol and try to reinstall it tells me there’s a problem. I will try to follow steps but how do I change password. And which password am I suppose to change. I can’t keep up with all the passcodes thanks in adva

Thanks so much for your suggestion. I had the same problem you were experiencing and knowing the time and trouble you spent on the phone with Apple and AOL I tried your solution and it worked just great. Can't thank you enough for saving me all the time and hassle on the phone. Appreciate your help. Sincerely, Mike H.

This is weird, but I've been trying to solve this same problem for a couple of hours, deleting and re-entering info. Decided to Google, and was just about to try the above steps, but when I went to look at my phone... there were my emails!

Hi, Yes it’s me 2 having these same problems, phone and tech support, apple, aol, Verizon, countless hours trying to figure this problem out. Reaching out to the apple communit. Trying everything, the Verizon guy said, just down load the aol app. Why should I do that, did not have any problems b4 I changed my password.

i tried yr fix in the previous post, as it was a fix for many, unfortunately not for me. Same error message comes up, imap password incorrect & would not be able to retrieve my mail. This is SO Frustrating I could Scream,,,,,,

I tried all of those things and still telling me user name and password not correct for imap.aol.com!!! very frustrating!!!

Yes. This worked. Fixed everything. Thanks.

Yes this worked. Thanks

Me too ... Been trying for about 2 hours and nothing is working.

Did you find a solution? I didn't. Sigh

Does this work for the Ipad or only the iphone?