Level 1

24 points

AOL suddenly not receiving email

I have an iPhone 7+ and since yesterday am unable to receive aol email through the mail app on my iPhone. I have 4 other email accounts that are working fine, plus I can send email from aol. When I try to send, it give an error message that the imap.aol.com server is not responding. I spent over two hours on the phone with both aol and Apple support with no resolution. Any suggestions? I tried deleting the account several times already, plus I have checked that the server port is correct, which it is. My username and password are correct as I can send email from aol. Plus, I can login successfully using safari. Any ideas? Thank you!

Posted on Mar 3, 2018 12:00 PM

Top-ranking reply

MozeyO Author

Level 1

24 points

Posted on Mar 3, 2018 3:50 PM

Okay, so if anyone has the same problem I had as described in my previous post (email not able to receive mail, can send mail in iPhone mail app) and all the usual tricks don’t work (delete mail account, re-add, change server port number, etc), here’s what I did:

1. Delete mail account

2. Reset your password using your internet browser, either on your iPhone or desktop

3. Do a hard reset on your iPhone- for iPhone 7+, hold down the power button and the down volume button until the phone shuts off, wait 10-15 seconds at least

4. Turn on iPhone

5. Try re-adding your email account

Those 5 simple steps are what worked. As I said, I spent over 2 hours on the phone with aol and Apple and none of their tricks worked. Any time I tried to receive mail (by swiping down on the screen) I would get an error message that said, “the imap.aol.com” server is not responding”. Plus, when I would try to re-add my account, it would tell me that my username or password were incorrect, even though I could log in successfully using my safari browser and was able to get my emails that way. And again, I was able to add my account and send email, I just wasn’t receiving any in the iPhone mail app. I have 4 other email accounts (yahoo and google mail) and those were working fine.

I hope this helps someone out there at some point!

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35 replies

Jun 22, 2018 9:27 PM in response to MozeyO

Hi, Yes it’s me 2 having these same problems, phone and tech support, apple, aol, Verizon, countless hours trying to figure this problem out. Reaching out to the apple communit. Trying everything, the Verizon guy said, just down load the aol app. Why should I do that, did not have any problems b4 I changed my password.

i tried yr fix in the previous post, as it was a fix for many, unfortunately not for me. Same error message comes up, imap password incorrect & would not be able to retrieve my mail. This is SO Frustrating I could Scream,,,,,,

Aug 23, 2018 10:32 AM in response to MozeyO

Glad this worked for you. I have done everything you described and then receive a message from AOL stating the account may not be able to send or receive messages.

If there are are other suggestions on resolving this I would greatly appreciate the .

Oct 12, 2018 11:10 AM in response to MozeyO

For the last few months, my Iphone8s had been slow to sync up with my other devices when retrieving aol mail. I had to change my password earlier this week. Then...realized no new mail on the iPhone and was getting the same Imap password issue. Tried your suggestions and am back in business! Thanks!

Xtaximom

Level 1

4 points

May 8, 2018 3:48 PM in response to MozeyO

I tried all of those things and still telling me user name and password not correct for imap.aol.com!!! very frustrating!!!

Parki2

Level 1

4 points

May 18, 2018 3:36 AM in response to MozeyO

Yes. This worked. Fixed everything. Thanks.

Parki2

Level 1

4 points

May 18, 2018 3:37 AM in response to MozeyO

Yes this worked. Thanks

Jun 5, 2018 5:02 PM in response to Xtaximom

Me too ... Been trying for about 2 hours and nothing is working.

Jun 5, 2018 5:09 PM in response to Xtaximom

Did you find a solution? I didn't. Sigh

Jun 11, 2018 5:51 PM in response to MozeyO

Does this work for the Ipad or only the iphone?

Jun 11, 2018 8:33 PM in response to Ptdavis10

Worked for both iPad and iPhone for me!

Jun 20, 2018 9:05 AM in response to MozeyO

AOL not working on new iPad pro

Suebert2

Level 1

4 points

Jul 15, 2018 2:09 PM in response to MozeyO

Thank you! My mail stopped working today and I couldn't figure out why. Tried everything I could think of and then googled the problem. Your solution worked!

Guy016

Level 1

8 points

Aug 19, 2018 1:58 PM in response to avisfl

And I should have added by browser I mean Safari, Chrome or Explorer.

avisfl

Level 1

4 points

Aug 23, 2018 10:51 AM in response to lisafromarlingt

I too had tried everything and found nothing that worked. I even called aol. I went to Apple and I don’t know but they fixed it.

Aug 30, 2018 3:43 PM in response to MozeyO

This was very helpful. I did this and it works. Thanks so much!!

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AOL suddenly not receiving email