Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Image Capture error -9937 with iPhone 8

I just shot a 4 minute movie on iPhone 8, it plays fine throughout. However, when I try to copy to Mac via Image Capture or Photos I receive an Error -9937. All iOS and Mac OS is up to date.

How do I get this 640MB movie off of my iPhone 8? This was not a problem on my iPhone 6 or earlier.

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10.5)

Posted on Mar 3, 2018 2:05 PM

Similar questions

1 reply

brenden dv

Community Specialist

Mar 5, 2018 7:32 AM in response to Last Chance Rand

Good morning Last Chance Rand,

Welcome to the Apple Support Communities!
I understand you are not able to import a movie you recorded on your iPhone 8 to your Mac running OS X Yosemite. The resource below provides some additional ways to transfer the file if you do not have iCloud Photo Library enabled.
Transfer files between your Mac and Bluetooth devices
Take care.

Image Capture error -9937 with iPhone 8

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up