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Question:

Question: My iMac is very slow.

I have run Etrecheck report but I do not know how to interpret it. It appears that no major issue is identified but the performance is marked as being poor.


What can I do?


EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-05 11:06:00

Download EtreCheck from https://etrecheck.com

Runtime: 10:12

Performance: Poor


Problem:Computer is too slow


Major Issues:

Anything that appears on this list needs immediate attention.


Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.


Hardware Information:

iMac (27-inch, Mid 2011)

iMac Model: iMac12,2

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

4 RAM At maximum

BANK 0/DIMM0

2 GB DDR3 1333 ok

BANK 1/DIMM0

2 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty


Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440


Drives:

disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (533.85 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en7: iPhone 3

Interface en5: iPhone

Interface en6: iPhone 2

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 2.56 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About a day

System Load: 1.80 (1 min ago) 1.55 (5 min ago) 1.46 (15 min ago)


Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

/System/Library/Extensions

[Not Loaded] PACESupport.kext (5.7)

[Not Loaded] PACESupport2.kext (5.7)

[Not Loaded] PACESupportFamily.kext (5.7)

[Not Loaded] WD1394HPDriver.kext (1.0.9)

[Not Loaded] WDUSBHPDriver.kext (1.0.11)

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[Not Loaded] PACESupportLeopard.kext (5.7)

[Not Loaded] PACESupportPanther.kext (5.7)

[Not Loaded] PACESupportSnowLeopard.kext (5.7)

[Not Loaded] PACESupportTiger.kext (5.7)


System Launch Agents:

[Not Loaded]

8 Apple tasks

[Loaded]

159 Apple tasks

[Running]

122 Apple tasks

[Other]

One Apple task


System Launch Daemons:

[Not Loaded]

34 Apple tasks

[Loaded]

174 Apple tasks

[Running]

123 Apple tasks

[Other]

2 Apple tasks


Launch Agents:

[Loaded]

com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-22)

[Running]

com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-12)

[Loaded]

com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)

[Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)

[Not Loaded]

com.oracle.java.Java-Updater.plist (? 0 - installed )

[Other]

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13)

[Running]

com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)


Launch Daemons:

[Loaded]

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13)

[Running]

com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12)

[Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)

[Loaded]

com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11)

[Running]

com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)

[Loaded]

com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-22)

[Loaded]

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)

[Loaded]

com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)

[Not Loaded]

com.oracle.java.Helper-Tool.plist (? 0 - installed )

[Running]

com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24)

[Loaded]

com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-08)

[Loaded]

com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13)

[Loaded]

com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13)

[Other]

PACESupport.plist (? ab6b5614 - installed 2008-08-20)


User Launch Agents:

[Loaded]

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)

[Running]

com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2017-02-28)

[Loaded]

com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-04)

[Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)

[Loaded]

com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-13)


User Login Items:

CleanMyMac 3 Menu Application (installed 2018-03-05)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-22)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-03-05)

QuickTime Plugin: 7.7.3 (installed 2018-01-27)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-05)

AdobePDFViewer: 18.011.20038 (installed 2018-03-05)

CANONiMAGEGATEWAYDL: 3.1.0.2 (installed 2017-09-15)

Flash Player: 28.0.0.161 (installed 2018-03-05)

NP_2020Player_IKEA: 7.2.0.53 (installed 2017-06-26)


User Internet Plug-ins:

WebEx64: 1.0 (installed 2014-12-29)


3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Flip4Mac WMV (installed 2012-05-15)

Trusteer Endpoint Protection (installed 2017-12-11)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 465.50 GB

Destinations:

i**********p [Local] (Last used)

Total size: 1.00 TB

Total number of backups: 20

Oldest backup: 2017-11-17 02:31:11

Last backup: 2018-02-22 19:17:51


Top Processes by CPU:

Process (count)

Source

% of CPU

system_profiler

Apple

47

RTProtectionDaemon

Malwarebytes Corporation

18

helpd

Apple

3

trustd (4)

Apple

3

WindowServer

Apple

3


Top Processes by Memory:

Process (count)

Source

RAM usage

kernel_task

Apple

496 MB

system_profiler

Apple

379 MB

mdworker (18)

Apple

254 MB

helpd

Apple

153 MB

mds_stores

Apple

72 MB


Top Processes by Network Use:

Process

Source

Input

Output

mDNSResponder

Apple

26 MB

11 MB

netbiosd

Apple

191 KB

118 KB

apsd

Apple

13 KB

15 KB

SystemUIServer

Apple

0 B

10 KB

rapportd

Apple

1 KB

5 KB


Top Processes by Energy Use:

Process (count)

Source

Energy usage (0-100)

WindowServer

Apple

3

RTProtectionDaemon

Malwarebytes Corporation

1

syspolicyd

Apple

0

SystemUIServer

Apple

0

mDNSResponder

Apple

0


Virtual Memory Information:

Available RAM

1.37 GB

Free RAM

18 MB

Used RAM

2.63 GB

Cached files

1.35 GB

Swap Used

132 MB


Software Installs (past 30 days):

Name

Version

Install Date

Photos Duplicate Cleaner

1.9

2018-03-03


End of report

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Tough to say for sure but at a minimum it needs the malware CleanMyMac uninstalled per the developers instructions. It is also starved for RAM (should have a minimum of 8GB) and it may be suffering from a failing HD. I would start by uninstalling CMM and upgrading the RAM. If you do then re-test and see how it operates. If it's still slow it's likely a failing HD.


ONLY use Crucial (buy it direct) or OWC (www.macsales.com) RAM as iMacs are sensitive to using quality RAM. Both of these vendors provide very high quality products at reasonable prices.


Good luck.

Posted on

Mar 5, 2018 3:52 PM in response to anil805 In response to anil805

A Troubleshooting Protocol to Identify Problems or Fix macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals and remove any support software like drivers and plug-ins.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  6. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  7. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  8. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
  9. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  10. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

Ways to help make a slow Mac faster


  1. 17 Reasons Why Your Mac Runs Slower Than it Should
  2. Slow Mac Performance? This Article Solves It!
  3. Fix slow start-ups in OS X | MacFixIt - CNET Reviews
  4. How to fix slow shutdown and startup times. | MacTip.net
  5. 6 Easy Tips to Speed Up OS X Yosemite on Your Mac
  6. OS X El Capitan- If your Mac runs slowly
  7. Visit The XLab FAQs and read the FAQ on Performance
  8. Tips to Fix Issues that affect Mac Performance
  9. Avoid using any third-party cleanup software. Usually, this software does more bad than good. You don't need it. All computers become slower over time even under normal use. Experienced users erase the hard drive and do a clean install from scratch from time to time; or whenever installing a major OS upgrade. Doing so means you must maintain regular and multiple backups.
  10. If you have enabled iCloud Disk and are storing your Documents and Data in iCloud, then consider turning that off and signing out of iCloud. It can slow down the computer considerably. Please see the following from the user, fotomac: "The solution was to SIGN OUT of iCloud and my problem STOPPED! NO MORE SPINNING BEACHBALL! My computer's speed increased to what it should be and all my Apps now work!"
  11. Add more RAM or cut back on the number of concurrently running applications and utilities. Remove unnecessary anti-malware software and any software that promises to clean your Mac. Check for runaway processes: Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity. Also, visit The XLab FAQs and read the FAQ on dealing with The Spinning Beach Ball of Death.
  12. The Ultimate Fix: Backup everything, erase the drive, reinstall OS X, and restore your data from the backup. Reinstall third-party software from original media/scratch.

Mar 5, 2018 3:52 PM

Reply Helpful
Question marked as Solved

Mar 10, 2018 3:05 PM in response to anil805 In response to anil805

Tough to say for sure but at a minimum it needs the malware CleanMyMac uninstalled per the developers instructions. It is also starved for RAM (should have a minimum of 8GB) and it may be suffering from a failing HD. I would start by uninstalling CMM and upgrading the RAM. If you do then re-test and see how it operates. If it's still slow it's likely a failing HD.


ONLY use Crucial (buy it direct) or OWC (www.macsales.com) RAM as iMacs are sensitive to using quality RAM. Both of these vendors provide very high quality products at reasonable prices.


Good luck.

Mar 10, 2018 3:05 PM

Reply Helpful (2)
User profile for user: anil805

Question: My iMac is very slow.