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my imac is slow, different performance than usual

hello this is the report

any advices ?



EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-07-19 20:50:57

Download EtreCheck from https://etrecheck.com

Runtime: 3:25

Performance: Good


Problem: Computer is too slow


Major Issues:

Anything that appears on this list needs immediate attention.


Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps hanging- There have been numerous app hangs.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Late 2013)

iMac Model: iMac14,1

1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok


Video Information:

Intel Iris Pro - VRAM: 1536 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 599.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk0s4 - B******P (NTFS) 400.00 GB


Mounted Volumes:

disk0s2 - Macintosh HD 599.35 GB (202.91 GB free)

Journaled HFS+

Mount point: /


disk0s4 - B******P 400.00 GB (200.84 GB free)

NTFS

Mount point: /Volumes/B******P


Network:

Interface en6: HUAWEI_MOBILE

Interface en5: iPhone

Interface en1: Wi-Fi


Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en0: Ethernet

One IPv4 address

Interface en2: Ethernet Adaptor (en2)

Interface en3: Ethernet Adaptor (en3)


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About a day

System Load: 1.86 (1 min ago) 1.70 (5 min ago) 1.84 (15 min ago)


Configuration Files:

/etc/hosts - Count: 6


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

17 32-bit apps


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]167 Apple tasks
[Running]118 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]36 Apple tasks
[Loaded]178 Apple tasks
[Running]122 Apple tasks
[Other]One Apple task


Launch Agents:

[Running]com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-03-08)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-05-04)
[Running]com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2017-11-02)
[Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2017-11-02)


Launch Daemons:

[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Loaded]com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2017-02-03)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-26)
[Loaded]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01)


User Launch Agents:

[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-11)
[Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-05-04)


User Login Items:

RealPlayer Downloader Agent Application (? - installed 2016-05-30)

(~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

Beats Updater Application (? - installed 2018-01-22)

(/Applications/Beats Updater.app)

Caffeine Application (Mac App Store - installed 2011-05-23)

(/Applications/Caffeine.app)


Internet Plug-ins:

FlashPlayer-10.6: (installed 2018-07-11)

Flash Player: (installed 2018-07-11)

QuickTime Plugin: (installed 2018-07-12)

AdobeAAMDetect: (installed 2016-05-04)


User Internet Plug-ins:

RealPlayer Plugin: (installed 2016-05-30)


3rd Party Preference Panes:

Flash Player (installed 2018-06-26)

Jitouch (installed 2010-04-23)


Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 599.35 GB - Disk used: 396.43 GB

Destinations:

M*********t [Local] (Last used)

Total size: 999.83 GB

Total number of backups: 7

Oldest backup: 2017-11-02 19:32:49

Last backup: 2018-06-05 01:50:29


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple4
RealPlayer Downloader Agent?4~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app
launchdApple2
kernel_taskApple1
sandboxdApple0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple843 MB
accountsdApple262 MB
WindowServerApple246 MB
mdworker (6)Apple201 MB
installdApple175 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple1 MB1 MB
ocspdApple577 KB396 B
netbiosdApple87 KB59 KB
apsdApple7 KB12 KB
CalendarAgentApple6 KB13 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
NotesApple4
WindowServerApple3
ocspdApple1
hiddApple1
com.apple.Notes.datastoreApple0


Virtual Memory Information:

Available RAM3.36 GB
Free RAM818 MB
Used RAM4.64 GB
Cached files2.56 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
MRTConfigData1.352018-06-19
iTunes12.82018-07-10
Adobe Flash Player30.0.0.1342018-07-11
Gatekeeper Configuration Data1482018-07-17


Diagnostics Information (past 7 days):

2018-07-19 04:38:10 MyHospital.app Hang (6 times)

/Applications/MyHospital.app



End of report

iMac

Posted on Jul 19, 2018 11:58 AM

Reply
Question marked as Best reply

Posted on Jul 21, 2018 9:32 PM

Things you can do:


1) Uninstall all the WD software. It comes with their external drives. It is rubbish--always has been. When I used it both on older PowerPC and current Intel-based Macs, it caused the computers to stall and run hot. People have posted here that they called WD support and the techs recommended not using their software on Macs. You do not need it.


2) Caffeine is a) a system modifier, and b) grossly out of date (May 2011). I recommend you run without it but, should you feel tha this not an option, at least update it.


3) This entry should NOT show in the report from a healthy computer:

Configuration Files:

/etc/hosts - Count: 6

Please see the user tip by the author of Etrecheck for dealing with the problem:

Fixing a hacked /etc/hosts file

These issues could create slow drive access making one think it is a hard drive hardware issue.


4) IMPORANT! Figure out what's up with Time Machine! It's not done a backup in over a month when it normally backs up once every hour. If you do a backup and then disconnect the backup drive, you are defeating the beauty, reliability, and safety Time Machine affords.

Similar questions

9 replies
Question marked as Best reply

Jul 21, 2018 9:32 PM in response to YAtieh

Things you can do:


1) Uninstall all the WD software. It comes with their external drives. It is rubbish--always has been. When I used it both on older PowerPC and current Intel-based Macs, it caused the computers to stall and run hot. People have posted here that they called WD support and the techs recommended not using their software on Macs. You do not need it.


2) Caffeine is a) a system modifier, and b) grossly out of date (May 2011). I recommend you run without it but, should you feel tha this not an option, at least update it.


3) This entry should NOT show in the report from a healthy computer:

Configuration Files:

/etc/hosts - Count: 6

Please see the user tip by the author of Etrecheck for dealing with the problem:

Fixing a hacked /etc/hosts file

These issues could create slow drive access making one think it is a hard drive hardware issue.


4) IMPORANT! Figure out what's up with Time Machine! It's not done a backup in over a month when it normally backs up once every hour. If you do a backup and then disconnect the backup drive, you are defeating the beauty, reliability, and safety Time Machine affords.

Jul 19, 2018 2:13 PM in response to YAtieh

Here's the BIG issues with all, but the topped out, 2013-2015, slimline, 21 inch screen iMac.

The 2013-2015 slim profile 21 inch screen iMacs that Apple had offered are, IMSO, "downgrades" from the previous 2009 thru 2011 21 inch iMacs models.

The 2013-2015 slim profile, "slimline", 21 inch screen model iMac are, basically, sealed up, glued up, basic computing appliances, now, with only the "top of the line" with all the top options (top i7 CPU, 16 GBs of RAM, 256 or 512 SSD) being the only viable option to use as a standard to medium professional grade, work related, iMac with just enough power for professional and creative use.

There is nothing in the 2013-2015, 21 inch screen iMacs the is user upgradeable OR serviceable, any longer.


Slower laptop 5400 RPM hard drive/fusion drives, limited RAM (the 2010, 2011 i5 CPU models and higher could take up to 32 GBs of RAM).

These 2012-2015 slimline 21 inch screen iMacs are limited to just 16 GBs of RAM.



Slower 5400 RPM laptop standard/style hard drives are 33% slower than the equivalent storage size in a "desktop standard" 7200 RPM hard drive.

This means 33% slower read/writes to the drive, in addition to other system delays.


Also, like laptop models, these older 2013-2015, 21 inch screen iMacs no longer use dedicated, discreet and independent GPUs.

These older slimline 21 inch screen iMacs use the "so-called" integrated (soldered) Intel Iris ”Pro" GPUs, now!

Meaning that in any of the newer 21 inch screen model iMacs, if you get one with the max 16 GBs of RAM, a little bit to quite a bit of that installed RAM is being used for the GPU's VRAM!

Meaning that the GPUs in these newer 21 inch screen model iMacs is stealing away physical RAM, for use by the GPU, for the GPU's VRAM, that could be needed for any other possible RAM intensive tasks depending on the apps being used or what combination of apps is being used together.

The GPU will automatically steal whatever the amount of physical RAM the the GPU needs for any type GPU related task.



This would not be as big an issue if you could install more than 16 GBs (which there is no way to do this in these 2013-2015 , 21 inch screen iMacs as Apple has soldered every single component to the logic board).



The 2012-2015 baseline 21 inch screen iMac models only come with 8 GBs of RAM standard.

New versions of the Mac OS need a base MINIMUM RAM of 8 GBs, now.

So, 8 GBs of RAM is really not enough RAM to run both the OS AND any additional applications.

Especially the type of applications that are SERIOUS hardware resource intensive!



To get a better performing iMac, now, you would have to spend the money for all of the top end options for the new 21 inch screen model iMacs to ensure better longevity and "futureproofing"


OR


You would really have to graduate up to the more expensive 27 inch screen iMacs that still have 7200 RPM hard drives/fusion drives, independent GPUs and user installable/upgradeable RAM.



I am NOT a big fan of these 2013-2015, 21 inch screen iMac models, at all!

Other than a top shelf version 21 inch screen model, the other 21 inch screen model options are like a Mac Mini with a screen, now, or like a laptop/desktop hybrid, sealed up appliance.



IF you have had this iMac for longer than 14 days, then sell it and get as much as you can for this iMac and go for a totally option maxed out 21 inch screen iMac with either the 256 or 512 GB SSD.



This is the only way to make these newer slimline, 21 inch screen iMacs faster.


To greatly improve the speed and performance of your 2013, 21 inch screen iMac, you are going to have to spend some significant more cash for this to happen.



My solution is to go the less difficult plug and play (somewhat) route.

Purchase an externally enclosed USB 3.0 or Thunderbolt connected SSD.

Format the SSD for Mac OS extended (journaled) with GUID partition scheme and then purchase data cloning software, like Bombich Software's CarbonCopyCloner or Shirt Pocket's SuperDuper to make a bootable clone of your current system to the SSD and boot and run your iMac, exclusively from the externally connected and enclosed SSD.

Your iMac will run A WHOLE LOT FASTER from an externally connected and enclosed SSD!

You can either opt to use your internal iMac's hard drive to just store data OR purchase, yet, another external USB 3.0 or Thunderbolt connected 7200 RPM mechanically spinning hard drive to use as your primary data storage and data backup.

If you are from the U.S., here is a good Mac/Apple source for external SSDs and standard 7200 RPM hard drives here.


https://eshop.macsales.com/shop/external-storage



You can call them to speak with a sales/technical rep or contact by email



RAM and GPU are still problematic in these 2013-2015, 21 inch screen iMacs, though.

There is nothing to be done with that!



Good Luck!

Jul 19, 2018 2:33 PM in response to MichelPM

Wow ,, i need someone to translate all what u have sent hehehe

im so not into computer stuff i have never understood these things

well i bought it in dec 2013 , so no way to return it , but u made me think in buying a new one ,, one day ,,

won't be easy as they are tooooo expensive

i have never felt it that slow except this last month ,, any other ideas to make it at least as it was

( note that i did not use new apps this last month)

thank you

Jul 19, 2018 2:44 PM in response to YAtieh

No.

Running your iMac with a Mac OS installed on an external drive will be much faster than the setup you have been using.

Even, if you purchase and use a regular spinning/mechanical external, 7200 RPM desktop standard hard drive, that will be so much faster over a USB 3.1 wired connection than the current internal hard drive you are using now.

Jul 21, 2018 9:35 PM in response to Allan Jones

ok perfect

i deleted the WD stuff via APPCLEANER , and i really have no idea how to update caffeine i like the app but no where i can find how to updated it , so maybe be delete it and download a new one

point 3 will follow the link and see what i can do

and point 4 working on it now

thank you thank you thank you really

if u find anything else let me know please

my imac is slow, different performance than usual

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