Woodfield store/wait time lies

I do get how you feel, but that happens anywhere they have a queue system and someone without an appointment wants to be worked in. Walk into a doctor's office, and if they don't simply turn you away ("Sorry, there's no way to fit you in today."), they tell you to take a seat and hope for the best. You can then sit for hours watching people with appointments who came in after you going in first. Or sitting around for hours hoping for an open seat on a booked plane.

Here's Apple's contact page for making phone calls. Not sure if that's supposed to be for technical support, of if you can reach general customer support that way. Otherwise, there's the contact page.

We are all other users here from around the world; what is appropriate for one is not for another. When you are posting in an open online forum, you must expect the occasional "somewhat abrupt" response. Additionally, according to the ToU here, complaints are not really encouraged - discussing a technical problem is. Here is a link to the ToU:

Apple Support Communities Use Agreement

Try as they might, the Genius Bar can't always hit their target times. It's the same as a doctor's office. You have no idea what kinds of problems are going to come in. Anything that takes longer than a typical time slot backs up everybody else after that. The more time consuming problems there are, the longer the wait past your appointment time becomes.

Now, that doesn't mean the Woodfield store isn't understaffed, and this is a common occurrence at that location.

I presumed you had made an appointment when you "walked in", and were there for your time slot. But it appears Chris4203 has the correct assessment. You were a walk-in. People with reservations always come first. Otherwise, what's the point of making one?

I can see you trying to see the good, however understand that the Genius Bar runs on reservations, and specific Genius employees are there for different devices, and their appointments times are based on the type of device. Someone may have called in sick. You are lucky the particular store you went to deals with walk-ins. Not all Apple stores accommodate walk-in clients for the Genius Bar, and to be honest, a 45 minute wait would be much better than them telling you the next appointment isn't until Wednesday of next week. The fact that you were restricted in your time was also not the best time to go in when you didn't have an appointment either. Next time address it with the manager, rather than coming to an international forum and ranting about service. No one here could address your service concerns anyway, and you may have been accommodated had you spoken to the manager. Anyway, it is over now, so you should get past it. Also, the Woodfield store in Schaumburg is one of the busiest stores in Illinois.

Where are you seeing anything inappropriate? All I've seen from both Chris and Kmpawul are thoughtful, and reasoned responses to each other.

Kmpawul wasn't happy with the service at the Apple Store, but as more information became known, it turns out they did the best they could to accommodate a person without a reservation.

Well, that can be read two ways. As dismissive, or to just put it behind you as the past can't be changed.

That's the problem with text only conversations. How the person who wrote something intended it to read, can be taken entirely differently by someone else. There's too much missing when you can't see the person's visual clues (facial expressions, etc.) and even just their intonation.

I will admit my first inclination was that it was a bit abrupt, but as I looked at it again, I thought, "Welllll, maybe not."

That, is a calming technique. The fact is that the encounter is already over, and dwelling on it doesn't do any good, because nothing can be done about it. I hope you understand that. Going on about it just leads to more anger about the issue, when it cannot be dealt with.

You're only talking to other users here. We can't do anything about it anyway.

The forums are meant for technical questions that users can (hopefully) answer. Polls, complaints, rants, nonsense (we see more of those than you would think) are usually removed pretty quickly.

Your initial post most likely avoided removal because folks tried to find out why this happened, and to help how they could. The hosts will leave such topics if other users are making a meaningful attempt to help, even though it isn't something they can really do anything about.

In this case, the "help" boils down to what Chris4203 mentioned. Make an appointment before showing up. Especially when you have other commitments to get to.

Don’t have a board to post questions or complaints if you don’t want them

This board is not for complaints. It is for technical support questions. And I'm not sure who you think you are speaking to, I'm a user just like you. This isn't Apple you are addressing.