AOL mail not working on iPhone

Okay weird problem. I have been using AOL for over 20 years and have had the same email address. I have others, but this is my main email, so changing it as my main email would be cumbersome.


Anyway, a few days ago, my iPhone stopped updating with AOL email messages. I could access messages that were on my phone from that point and before, but nothing current, as in the past few days. So I went through Apple's troubleshooting steps of deleting the AOL account from the Settings on my iPhone, reinstalled it, and lo and behold, my phone's settings keeps telling me I have either the wrong password or the wrong email address/Name.


I tried this several times to no avail.


So I went onto my browser to make sure I had all my details correct (name, email address, password) and verified I did. So now, scratching my head, I used Safari to access AOL's site directly through the browser on phone. It asked me for my email address and password, and it works fine! Okay, so then I downloaded the AOL app, went through basic setup, same email, same password, and it also works fine!


Weird!


At this point I just removed the "Mail" icon from the first page of my Home Screen and replaced it with the App I just downloaded. It works fine, as does Safari. So obviously there is something wrong with my phone's settings. I just did the latest iOS update to see if that would help, and it doesn't.


So at this point, while I have AOL mail on my phone, both with the newly downloaded App as well as with a Safari Browser window, I would LOVE to know why the stock "Mail" app no longer works, and why my phone's "Settings" keeps spitting back an error message even though the password and email address work everywhere else but there.

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iPhone 6s Plus, null

Posted on Mar 7, 2018 8:04 AM

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Posted on Apr 28, 2018 12:05 AM

I’ve had the same problem, finally found a solution. Use safari go to aol.com to sign in. Go to account security, then click on generate app password, from there you will see “select app” click on iPhone mail. Then press generate. Copy the password it generates, go back to settings, account and passwords and add account, aol. Input your name and username but instead of your own password paste on the one you copy from safari.

248 replies

Aug 11, 2018 7:19 PM in response to Lawrence Finch

Thanks for the info ... I did go to the Apple store today and found out that

I had inadvertently turned on 2 factor authentication on my AOL settings and had to disable it (on a PC) in order for me to sign into my AOL account through my preinstalled iPhone “mail app “ as opposed to downloading and using an AOL app to retrieve my email.

I had no idea that such a small thing could have given me such a headache all this time!! I hope this info is helpful to everyone who was having similar problems!


Gina

Aug 30, 2018 4:37 PM in response to Demo

Funny I thought I was only one who had an aol mail account still lol apparently not. I changed password and then i couldn't get my mail on my iPhone X. So I did what they said go on PC or Mac and sign on to aol mail in browser i then went I settings. My 2 step authentication was off i turned on then click manage app and created a passeword. Then went my phone in setting click accounts and passeword then i deleted my aol then clicked add account put my email and copied and pasted the passeword that was was created on pc and works fine

Mar 7, 2018 8:15 AM in response to ChiroVette

I really don’t think that this is the problem, since you aren’t getting incoming mail, but did you make sure that your password is entered and entered correctly in the outgoing mail server setting?


Settings>Accounts & Passwords>Your AOL account>Account>Outgoing server setting>SMTP>Primary Server. Check the password in there. As I said, that should onlt affect issues with outgoing mail, but anytime I have had issues with my 4 email accounts, it was because something had gone awry in that setting.

Aug 29, 2018 2:14 PM in response to ChiroVette

This has happened to me several times. It comes up randomly. You discover it when you can’t send mail and get the “server at imap.aol.com is not responding” message. Then you realize you have not received new mail in 24 hrs. It always happens simultaneously on you iPhone and iPad mail app. For whatever reason, the Apple mail app and AOL mail stop speaking to each other.

There is a very easy solution.

On your iPhone (or iPad), go to settings/accounts and passwords/my AOL mail account and DELETE your AOL mail account


Reboot your iPhone/iPad


Go into settings/accounts and passwords

Click Add Account and ADD your AOL mail account


When you do this on your iPad, it will ask you to turn off Notes (directly under mail acct.). Other than that, deleting and reinstalling your aol account on your iPhone and iPad is identical.


You will not loss anything. It’s all stored in the cloud, as well as on the other apple device.

Feb 11, 2019 7:06 PM in response to Barbarabea

lol boy you are right about that! Especially since this has been an on going issue and it does seem to occur when the updates come out. But this time I didn’t update my phone yet and it happened. I finally changed the password (by logging into AOL from my pc), then changing it on my iPhone. Still didn’t like that. So I had to delete the AOL mail and reinstall. Just tried to send an email and it did go thru. Now I will have to see if I am receiving from all accounts and can send from all accounts tmr. Apple and AOL def need to get their **** together!

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AOL mail not working on iPhone

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