AOL mail not working on iPhone

Okay weird problem. I have been using AOL for over 20 years and have had the same email address. I have others, but this is my main email, so changing it as my main email would be cumbersome.


Anyway, a few days ago, my iPhone stopped updating with AOL email messages. I could access messages that were on my phone from that point and before, but nothing current, as in the past few days. So I went through Apple's troubleshooting steps of deleting the AOL account from the Settings on my iPhone, reinstalled it, and lo and behold, my phone's settings keeps telling me I have either the wrong password or the wrong email address/Name.


I tried this several times to no avail.


So I went onto my browser to make sure I had all my details correct (name, email address, password) and verified I did. So now, scratching my head, I used Safari to access AOL's site directly through the browser on phone. It asked me for my email address and password, and it works fine! Okay, so then I downloaded the AOL app, went through basic setup, same email, same password, and it also works fine!


Weird!


At this point I just removed the "Mail" icon from the first page of my Home Screen and replaced it with the App I just downloaded. It works fine, as does Safari. So obviously there is something wrong with my phone's settings. I just did the latest iOS update to see if that would help, and it doesn't.


So at this point, while I have AOL mail on my phone, both with the newly downloaded App as well as with a Safari Browser window, I would LOVE to know why the stock "Mail" app no longer works, and why my phone's "Settings" keeps spitting back an error message even though the password and email address work everywhere else but there.

[Re-Titled by Host]

iPhone 6s Plus, null

Posted on Mar 7, 2018 8:04 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 28, 2018 12:05 AM

I’ve had the same problem, finally found a solution. Use safari go to aol.com to sign in. Go to account security, then click on generate app password, from there you will see “select app” click on iPhone mail. Then press generate. Copy the password it generates, go back to settings, account and passwords and add account, aol. Input your name and username but instead of your own password paste on the one you copy from safari.

248 replies

Mar 7, 2018 8:46 AM in response to Demo

Can't seem to get that far. I just retried it again, and when I enter all the email information, including the correct password (verified on my PC, on Safari's browser on my phone, as well as the actual AOL app available in the app store) I get the following message:


Cannot Get Mail

The user name or password for "imap.aol.com" is incorrect

What is odd is I can sort of force my iPhone to accept it anyway by hitting "next" again. I get the warning, "This account may not be able to send or receive emails. Are you sure you want to save?" But I can still click on "Save."


This gives me the AOL icon back into my "Accounts & Passwords" section of the settings.


But when I click on Account it shows my email address, name, and password. I tried going into Account > Outgoing Server Mail > smto.aol.com > "Primary Server" there. But it just shows the same information, and my password is greyed out, and cannot be edited. But I counted the characters and it is right. Under that, and also greyed out, is "Use SSL" which is set to on (green) and cannot be changed. And then under that, it says "Authentication" and to the right it says "Password" but that is greyed out so I cannot go into there.


Under that, it says "Server Port 465" and there is an option to "Delete Server," which I tried, but then I have to start all over again with the same results.

Aug 11, 2018 12:32 PM in response to GinaLD

All I can say is that it seems to be working today, but who knows about tomorrow.

I do not have an iPhone, but use mail on my iPad. Are you uptodate on IOS?

i did follow their (AOL) recommendations to create an imap account with the specifued incoming and outgoing settings and port settings since I was using POP setup. You might try contacting AOL mail by email as they do respond. The more complaint, maybe they will not be so quick to blame Apple mail client.

Aug 17, 2018 1:30 PM in response to ChiroVette

I’ve started to have the same problem recently. No AOL emails coming to iPhone. I deleted, turned phone off, then on, then reinstalled the account. Same problem! Here’s what works...sign on to AOL thru your browser. Then suddenly your iPhone works...all the mail comes in. It will work for a while then the problem recurs. I suspect AOL has added some new security feature. If this continues I will abandon my AOL account ... after 30 years!

Jun 17, 2018 12:02 AM in response to ChiroVette

THIS IS AN APPLE PROBLEM!!! ... because the same aol account works perfectly on my new iPhone 8 but can’t receive emails on my husband’s new iPhone 8. We both updated to iOS 11.4 last night. His AOL account works perfectly on my phone but has the same problems you all have on his. I compared ALL account settings and they are all the same. I compared all phone settings and those are the same too. (I also tried everything that was suggested in this thread before.) ... But since the same AOL account works on one phone but doesn’t work on an identical phone it HAS to be a setting issue with that phone. ...?

Aug 10, 2018 12:33 PM in response to ChiroVette

For the past couple weeks my iPad mail is not updating. Since I am using Verizon mail now AOL mail, I contacted AOL about this problem and they recommended creating an imap account using same password as my POP account. Whenever the IOS mail does not update, I have to go to AOL mail and sign out and sign back in. This immediately causes the IOS mail to update. It happens with the imap account as well as the POP account. I sent AOL my imap settings which they said were correct and blaming the Apple IOS mail client as the problem. I have had no problems like this until 2-3 weeks ago. I have the latest IOS updated system. This problem also exists on my Mac laptop running Siera, which i also added a imap account. It is a nuisance having to get into AOL mais in order to update my mail. I have no desire to use AOL mail! Anyone have a similar problem.

Sep 6, 2018 2:33 PM in response to ncdotmike

I doubt it is an AOL issue but something with your device. Open a browser, type in AOL.com, try signing into your mail that way. If you can get in that way then it’s a problem in the settings in your mail on your Apple device. You can call Apple support and they can walk you through it. If you scroll down the page there are other people that I’ve had the same problem and multiple solutions on fixing it.

Mar 3, 2019 9:50 AM in response to ChiroVette

I have always used two factor. Been hacked twice WITH two factor. Also had an unkown app password made on my account from another country. RUN if you can. I am stuck with them for now but slowly trying to switch to another email and close it. The app password has always worked well for me. I was hacked for the first time about 30 min after downloading and logging in to the AOL app from the app store maybe just my foil hat but I refuse to use it. Also AOL is down a LOT so a few times when I thought my email was acting foolish it was AOL. I do not think it is the phone or Apple. Settings and or if you have tried all of the above maybe it is out. Check the reviews on the actual app. Also paid customers seem to have a lot of issues so not sure what they are paying for. And I called about said issue and was told I had viruses and to give remote access and was quoted a few hundred to "fix" said viruses I did not have. Big YIKES for me.. Never let them do this. People have been scammed as I have recently read a lady did allow them to and it messed her PC up. To give up a right to not sue them to continue to use the email service is just well uncomfortable. Because they have been sued before I guess. L I have an idea of exatly who hacked me twice.. I hate that AOL was forced on us unless we gave up email that we have used for a decade or more.


Mar 8, 2018 12:46 AM in response to Briansyddall

Thanks, Brian, I did all that, and to no avail. The furthest I was able to get was to use those secondary servers (Other Servers) and it accepted the password, name, and email, as evidenced by "check marks."


One oddity is that after jumping through all of those hoops I typed out above, I am now able to SEND email from the "Mail" app. At least to myself. I just verified it by going into the pictures on my iPhone and clicking the share button, and choosing "Mail" then sending it to my email address. I also went directly into the "Mail" app from my home screen and typed another test email longhand and sent it to myself.


In both cases, I received the emails to my PC as well as Safari and AOL's app which I installed yesterday. But my AOL mailbox in the "Mail" app remains empty. Additionally, when I click on the bottom bar that says "Checking for mail" I get the following error message:


The mail server "imap.aol.com" is not responding. Verify that you have entered the correct account into in Mail settings.

Now another oddity about this is that I checked the "sender" information in all these test emails, and sure enough, it is from my email to the same email address. The automatic signature even says, "Sent from my iPhone." So now it is not possible that the account information is wrong or the password incorrect. Because if this were the case, then why would the Mail app be able to send emails, both from the "share" button with my iPhone files or, alternatively, by going into the very app (that has no messages in it) and typing it out?


One more weird thing: All my mail folders in the "Mail" app have disappeared except for "inbox" and "VIP." So I can no longer even go into the "Sent" to see the messages I sent.


Now I am starting to wonder seriously if this is an AOL server-side issue, and not a problem with my phone.

Mar 8, 2018 4:21 AM in response to ChiroVette

At this point, and as much as you probably don’t want to do this, I would delete the account, restart the phone and start all over again. Many times that’s the best course of action after you have made changes in the current account and the changes have failed.


If that still fails, you can try contacting AOL for help, but more often than not, in my experience, AOL is going to say that it’s an Apple issue not an AOL problem. I just don’t know what else to do at this point.

Mar 8, 2018 4:43 AM in response to Demo

I deleted the AOL account from my phone already. That was the first thing I tried, deleting it, restarting the phone, then re-adding the AOL account. I did this many times, including adding alternate, Secondary Servers with the same smpt name, and disabling the primary, then re-enabling it after that didn't work.


I don't think its a problem with my phone or Internet connection, because AOL works on both Safari and on the AOL App I installed the other day, and it works fine on my PC.


Honestly, if I had to guess, I would say that there is some problem with AOL on their server side. I don't see what else can be the case, since I have deleted and reinstalled AOL from "Accounts & Passwords" in the iPhone's settings menu many times now.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AOL mail not working on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.