Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: very slow wake up since High Sierra, and spontaneous reboot

I encounter 2 types of problems since the upgrade to High Sierra:

- very slow wakeup after hibernate

- spontaneous reboot after x minutes of inactivity.


I have updated software to latest version (10,13,3), booted in recovery mode to check the disk already some weeks ago. All without results.


Now, inspired by another post, I ran etrecheck, to give a more in-depth view on systemconfiguration.


any help would be welcome.


thanks a lot,

Pieter


EtreCheck version: 4.1.1 (4A179)

Report generated: 2018-03-10 09:37:45

Download EtreCheck from https://etrecheck.com

Runtime: 3:57

Performance: Good


Problem: Computer is restarting

Description:

very slow wake up after hibernating; then spontaneous rebooting twice after around 10 minutes of inactivity


Major Issues:

Anything that appears on this list needs immediate attention.


Adware - Adware detected.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Late 2012)

iMac Model: iMac13,1

1 2,7 GHz Intel Core i5 (i5-3330S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok


Video Information:

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (348.97 GB free)

Journaled HFS+

Mount point: /


disk1s2 - T**************************n 1.96 TB (1.42 GB free)

Case-sensitive Journaled HFS+

Mount point: /Volumes/T**************************n


Network:

Interface usbmodem1a1310: USB Modem

Interface usbmodem1a1311: Samsung Android USB Device

Interface usbmodem058a2c22: SAMSUNG_Android_GT-I8730

Interface en0: Ethernet

Interface en9: iPhone 4

Interface en8: iPhone 3

Interface en6: iPhone

Interface en7: iPhone 2

Interface en5: iPad

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

4 IPv6 addresses

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.65 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 9 hours

System Load: 1.69 (1 min ago) 1.69 (5 min ago) 1.71 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Adware:

Launchd: ~/Library/LaunchAgents/com.mopt.hmopt.plist

Reason: Adware name match

Executable: ~/Library/Application Support/mopt/hmopt.app/Contents/MacOS/hmopt

Launchd: ~/Library/LaunchAgents/com.extensions.updater69337.agent.plist

Reason: Adware name match

Executable: ~/Library/LaunchAgents/UpdateDownloader cmpId=3357 ibic=DB9ABC6197A32F9CB26800004492360E verifier=35bb08e73acbd0a9f832b0edf1106566 extId=69337 updatejsondomain=http:/update.cloudmaxbox.com statsdomain=http:/stats.cloudmaxbox.com eventsdomain=http:/logs.cloudmaxbox.com errorsdomain=http:/errors.cloudmaxbox.com installerversion=01-27

Launchd: ~/Library/LaunchAgents/com.extensions.updater69337.ver

Reason: Adware name match

Executable:


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.synology.CloudStationDrive.plist

Executable: /Applications/Synology Cloud Station.app /Applications/Synology Cloud Station.app

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.synology.CloudStation.plist

Executable: /Applications/Synology Cloud Station.app /Applications/Synology Cloud Station.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/de.novamedia.NovamediaDiskSupressor.plist

Executable: /Library/Application Support/Vodafone/NovamediaDiskSupressor

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
Microsoft Word 14.7.2
Microsoft Ship Asserts 1.1.4
Microsoft Excel 14.7.2
Synology Cloud Station


Kernel Extensions:

/System/Library/Extensions

[Not Loaded] ZTEUSBCDCACMControl.kext (ZTEDriver_MacV1.1.7)

[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.1.7)

[Not Loaded] intelhaxm.kext (Intel Corporation Apps, 1.1.1 - SDK 10.9)

[Not Loaded] HoRNDIS.kext (8 - SDK 10.6)

[Not Loaded] NovatelWireless3G.kext (2.1)

[Not Loaded] NovatelWirelessFilter.kext (1.0.1)

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[Not Loaded] NovatelWireless3GData.kext (2.1)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 168 Apple tasks
[Running] 114 Apple tasks


System Launch Daemons:

[Not Loaded] 34 Apple tasks
[Loaded] 181 Apple tasks
[Running] 115 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Other] com.teamviewer.teamviewer_desktop.plist (? b8f7e1ad - installed 2013-05-02)
[Other] com.teamviewer.teamviewer.plist (? 3d37070a - installed 2013-05-02)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded] de.novamedia.NovamediaDiskSupressor.plist (? 4b08cfac - installed 2008-08-14)
[Loaded] com.oracle.java.Java-Updater.plist (? a88fb58e - installed 2017-12-20)
[Other] cn.com.zte.usbswapper.plist (? 7019de77 - installed 2008-06-11)


Launch Daemons:

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-14)
[Other] com.teamviewer.teamviewer_service.plist (? 7755e3bb - installed 2013-05-02)
[Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-16)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)


User Launch Agents:

[Not Loaded] com.extensions.updater69337.ver (? 0 - installed )
[Loaded] com.synology.CloudStationDrive.plist (? 0 - installed 2016-04-03)
[Running] com.mopt.hmopt.plist (PCVARK software Private Limited - installed 2016-09-29)
[Loaded] com.f-secure.sync.BelgacomCloud.plist (? 0 - installed )
[Running] com.techyutils.ummhlpr.plist (Techyutils Software Private Limited - installed 2017-04-05)
[Not Loaded] UpdateDownloader (? 0 - installed )
[Running] com.synology.CloudStation.plist (? 0 - installed 2016-04-03)
[Loaded] com.extensions.updater69337.agent.plist (? 0 - installed 2015-10-28)


User Login Items:

Back-up en synchronisatie van Google Programma (Google, Inc.

(/Applications/Backup and Sync.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-03-21)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-08)

Unity Web Player: UnityPlayer version 5.2.3f1 (installed 2015-11-26)

AdobePDFViewerNPAPI: 11.0.0 (installed 2012-09-24)

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22)

Silverlight: 5.1.41212.0 (installed 2016-04-04)

QuickTime Plugin: 7.7.3 (installed 2018-02-03)

Flash Player: 21.0.0.226 (installed 2016-04-22)

SharePointBrowserPlugin: 14.7.2 (installed 2017-04-06)

AdobePDFViewer: 11.0.0 (installed 2012-09-24)

GarminGpsControl: 4.2.0.0 (installed 2014-04-01)

Scorch: Unknown (installed 2014-05-21)

DirectorShockwave: 12.0.2r122 (installed 2013-04-03)


3rd Party Preference Panes:

Java (installed 2017-12-20)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 650.37 GB

Destinations:

T**************C [Network] (Last used)

Total size: 1.96 TB

Total number of backups: 53

Oldest backup: 2017-07-30 09:09:47

Last backup: 2018-03-10 00:21:47


Top Processes by CPU:

Process (count) Source % of CPU
sandboxd Apple 8
WindowServer Apple 8
Google Chrome Google, Inc. 5
kernel_task Apple 3
Google Chrome Helper (8) Google, Inc. 2


Top Processes by Memory:

Process (count) Source RAM usage
Google Chrome Helper (8) Google, Inc. 1.07 GB
kernel_task Apple 788 MB
mdworker (20) Apple 501 MB
Google Chrome Google, Inc. 308 MB
Backup and Sync Google, Inc. 233 MB


Top Processes by Network Use:

Process Source Input Output
kernel_task Apple 171 MB 397 MB
ocspd Apple 35 MB 396 B
mDNSResponder Apple 327 KB 179 KB
cloud-drive-daemon Synology Inc. 20 KB 44 KB
netbiosd Apple 25 KB 10 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 1
Backup and Sync Google, Inc. 0
Google Chrome Helper (8) Google, Inc. 0
quicklookd 0
Google Chrome Google, Inc. 0


Virtual Memory Information:

Available RAM 2.12 GB
Free RAM 17 MB
Used RAM 5.88 GB
Cached files 2.11 GB
Swap Used 0 B


Clean up:

/Library/LaunchAgents/cn.com.zte.usbswapper.plist

/Applications/Vodafone Mobile Connect/Vodafone Mobile Connect.app/Contents/Resources/Specific/Mac_SwapperDemon.app/Contents/MacOS/Mac _SwapperDemon

Executable not found

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer 8/TeamViewerHost.app/Contents/Resources/TeamViewer_ServiceHost

Executable not found

~/Library/LaunchAgents/com.f-secure.sync.BelgacomCloud.plist

/Applications/Belgacom Cloud.app/Contents/MacOS/Belgacom Cloud

Executable not found

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer 8/TeamViewerHost.app/Contents/MacOS/TeamViewerHost

Executable not found

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer 8/TeamViewerHost.app/Contents/Resources/TeamViewer_DesktopHost

Executable not found


Diagnostics Information (past 7 days):

2018-03-07 21:01:49 CloudStation.app Crash (once)


End of report

iMac

Posted on

Reply
Question marked as Helpful

Mar 10, 2018 5:11 AM in response to pieterfromtielen In response to pieterfromtielen

There is adware installed on your Mac. Test after removing adware.

Run EtreCheck again.

Scroll up the sidebar.

Click the "Security" button.

Click the "Remove" button under "Adware" at the top right corner.

Follow the prompts to remove adware.


User uploaded file

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Mar 10, 2018 5:11 AM in response to pieterfromtielen In response to pieterfromtielen

There is adware installed on your Mac. Test after removing adware.

Run EtreCheck again.

Scroll up the sidebar.

Click the "Security" button.

Click the "Remove" button under "Adware" at the top right corner.

Follow the prompts to remove adware.


User uploaded file

Mar 10, 2018 5:11 AM

Reply Helpful (1)
User profile for user: pieterfromtielen

Question: very slow wake up since High Sierra, and spontaneous reboot