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Question: Is this a scam to get me to replace a screen?

My iPhone 6 works fine but the battery was not holding charge as well as it should. So I heard about the $29 battery replacement deal with Apple and sent my phone in to the official Apple repair service. They contacted me and told me that the screen also needed to be repaired. I told him I just wanted the battery but they said that they couldn’t/ wouldn’t just do the battery without my getting the screen done. They wanted me to pay $129 to fix the imperceptibly small crack On the upper left corner. I’m showing you photos of my phone. User uploaded file

You, wise Apple community, please tell me if this is a scam or not. The closeup photo is below. Please note that Phone works fine, I just wanted a new battery!

User uploaded file

Sign me....an unhappy customer. Tadintx

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Mar 10, 2018 8:53 AM in response to tadintx In response to tadintx

Hello,


The only possible thing I can think off here is to replace the battery, Apple must remove your screen which this crack could get worse.


I think Apple is being a little over the top in this situation and I would ask to speak to the store manager to see what can be done.


If they still refuse, take your business elsewhere and go to a third-party fixer. - This will void any warranty you have on your device.


-Tom

Mar 10, 2018 8:53 AM

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Mar 10, 2018 10:59 AM in response to tadintx In response to tadintx

No scam. If the screen is cracked, removing to change the battery can cause it to crack further as as pressure is applied to it during removal. As such it may require a new screen entirely regardless , which would then still require you to pay for it.


They are being upfront about it. A cracked screen needs to be repaired before the battery can be replaced to avoid any further issues. If they cracked it more while working on it, you would expect them to cover it. Since they cannot guarantee it will not crack further once its already cracked ir needs to be repaired.


Its Apple's long standing policy to require the iPhone not be damaged in any way for any warranty or recall service to be performed on it.

Mar 10, 2018 10:59 AM

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Question: Is this a scam to get me to replace a screen?