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Question: I cannot add gmail account to apple mail

Hi All, I've searched for answers on this issue and tried all the things recommended, but I still cannot get past this problem.


We have a new MacBook Air (just bought it today). It's fully up to date.


When I try to add a gmail account to the mail app, it can't seem to connect to gmail successfully. I don't have the error in front of me right now, but it appears to be a login issue, yet I know my credentials are correct. I can log into gmail from the browser and I've gone through many of the steps already outlined (using imap, less secure apps allowed, verified username and password, checked keychain) - still can't get past it. It works fine on my Macbook, and on our iMac.


Very strange...please help!


Thanks!

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Question marked as Apple Recommended
Answer:
Answer:

When a new Mac is purchased you have to set up an Apple ID by using the gmail address ( you should keep Apple ID exactly same as gmail address see this article Create and start using an Apple ID - Apple Support

Then open apple mail application and configure with web mail account see this article Set up Mail on your Mac with email accounts - Apple Support

Mac users must also use iCloud account as it helps notes , contacts , reminders to configure with iCloud server if you create contacts in address book , or use reminders , notes etc they will always get saved see this article iCloud: What is iCloud?

And all passwords for Apple ID , iCloud id passwords are saved in iCloud Keychain .

First you have to set up and I cloud account for this see this article iCloud: Set up iCloud

See the 4 th point in the article you have enter in system preferences > internet accounts > in gmail account check the all four boxes of mail , contacts , calendars and notes .

Also you must set up iCloud Keychain see this article macOS Sierra: Set up iCloud Keychain

In this article - it is stating about iCloud security code you must save this code in records ( write down this in the diary it will remain constant for your account ) , as if in future if login keychain or iCloud Keychain is corrupted it will help you very much . In I cloud section all boxes are checked except back to my mac .


Note after configuration : All web mail address like gmail , Apple ID , iCloud ID and respective passwords see this article for creating good password macOS Sierra: Tips for creating secure passwords also another article macOS Sierra: Understand passwords your admin name and password , the very special of all " iCloud verification code " should be written in a safe place .

And while creating the Apple ID , security questions and answers are to be filled up , the birth date is also required , each and every question and answer must be written with you correctly .

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Mar 11, 2018 7:31 AM in response to James Wardle In response to James Wardle

It could be a set up/server combo situation that's preventing Mail setup. I see this often with new Macs.


Steps to try within each of the links should get you off to the proper start, when followed as stated:


Make sure your Mac was set up exactly as noted within:

https://support.apple.com/en-us/HT205749


-Problems w/Mail:

https://support.apple.com/en-us/HT204075


After, test your mail settings and run connection doctor on your incoming and outgoing servers:


https://support.apple.com/en-us/HT204173


If problem persists, run Wireless and network diagnostics. Restart your router first.


Wireless Diagnotics **gives very specific suggestions:

https://support.apple.com/en-us/HT202663


Network Diagnotics:


https://support.apple.com/kb/PH25457?viewlocale=en_US&locale=en_US


Mail settings lookup tool:

https://www.apple.com/support/mail-settings-lookup/


Other-

DNS issues - "Server Could Not Be Found"

DNS-related alert messages

It's possible to successfully connect to the Internet but not be able to load webpages or do other things that use the Internet. You may see messages such as:

  • "The server could not be found."
  • "The specified server could not be found."
  • "A connection failure has occurred."
  • "Connection attempt failed."
  • "Name servers not responding."

Delay before connection

In some cases, webpages might load, but you have to wait quite a bit before they do. This could be caused by DNS issues.The domain name system (DNS) server, which is provided by your Internet service provider or network administrator, translates names like "www.apple.com" to their numerical IP addresses. For more information, see this article:

Mac OS: Long delay before webpages load, then load suddenly at normal speed

Mar 11, 2018 7:31 AM

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Question marked as Apple Recommended

Mar 11, 2018 8:24 AM in response to James Wardle In response to James Wardle

When a new Mac is purchased you have to set up an Apple ID by using the gmail address ( you should keep Apple ID exactly same as gmail address see this article Create and start using an Apple ID - Apple Support

Then open apple mail application and configure with web mail account see this article Set up Mail on your Mac with email accounts - Apple Support

Mac users must also use iCloud account as it helps notes , contacts , reminders to configure with iCloud server if you create contacts in address book , or use reminders , notes etc they will always get saved see this article iCloud: What is iCloud?

And all passwords for Apple ID , iCloud id passwords are saved in iCloud Keychain .

First you have to set up and I cloud account for this see this article iCloud: Set up iCloud

See the 4 th point in the article you have enter in system preferences > internet accounts > in gmail account check the all four boxes of mail , contacts , calendars and notes .

Also you must set up iCloud Keychain see this article macOS Sierra: Set up iCloud Keychain

In this article - it is stating about iCloud security code you must save this code in records ( write down this in the diary it will remain constant for your account ) , as if in future if login keychain or iCloud Keychain is corrupted it will help you very much . In I cloud section all boxes are checked except back to my mac .


Note after configuration : All web mail address like gmail , Apple ID , iCloud ID and respective passwords see this article for creating good password macOS Sierra: Tips for creating secure passwords also another article macOS Sierra: Understand passwords your admin name and password , the very special of all " iCloud verification code " should be written in a safe place .

And while creating the Apple ID , security questions and answers are to be filled up , the birth date is also required , each and every question and answer must be written with you correctly .

Mar 11, 2018 8:24 AM

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Question: I cannot add gmail account to apple mail