Windows 10: iTunes 12.7.3.46 Crashed

Question

Level 1

4 points

Windows 10: iTunes 12.7.3.46 Crashed

iTunes no se abre i crea una archivo minidump que dice:

Dump Summary
------------
Dump File: iTunes 12.7.3.46 (2018-03-11 15.47.59).dmp : C:\Users\jordi\Desktop\iTunes Crash Logs\iTunes 12.7.3.46 (2018-03-11 15.47.59).dmp
Last Write Time: 11/03/2018 15:48:05
Process Name: iTunes.exe : C:\Program Files\iTunes\iTunes.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Present

System Information
------------------
OS Version: 10.0.14393

P.D: He intentado abrirlo como admin y en modo seguro.

Windows 10

Posted on Mar 11, 2018 9:38 AM

Reply

Answer 1

turingtest2

Level 10

272,887 points

Mar 11, 2018 10:52 AM in response to jordi263

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. In some cases you may also need to disable any non-Microsoft anti-virus software while installing.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

Reply

Windows 10: iTunes 12.7.3.46 Crashed

Similar questions