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Question: Airplay not working on ATV 4K

I have 2 Apple TV 4K's both hooked up directly to sound bars via HDMI. When playing Apple Music (or any other app utilizing Airplay) it doesn't work on the Apple TV labeled living room. Everything works fine on the ATV labeled bedroom. It seems to go in a loop and I can select my living room to send the music but then it doesn't go and playback stops all together. I recorded a screen video on my iPhone about what is happening but I cannot seem to insert it correctly here. Very frustrating. Any advice is appreciated.

MacBook Pro with Retina display, macOS Sierra (10.12.2)

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Mar 12, 2018 6:30 AM in response to Abruns12 In response to Abruns12

Hi there, Abruns12!
Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with not being able to AirPlay to your Apple TV and I am happy to help out! If you are trying to AirPlay form your iPhone, I recommend taking a look at this article with steps to follow to Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch.
If you are trying to AirPlay audio from your MacBook, it would be best to take a look at this article about How to AirPlay audio and check out this section:

AirPlay audio from your Mac

To AirPlay from your Mac to another device, both your Mac and the AirPlay device need to be on the same Wi-Fi or ethernet network. Then click the User uploaded file in the menu bar. Under Output Device, select the device that you want to AirPlay to.

Don’t see your Apple TV, HomePod, or AirPlay-enabled device?

User uploaded file

Need help?

If you don’t see the device that you want to AirPlay to, try the following:

  • Make sure that the AirPlay-enabled device is turned on.
  • Try moving your device closer to the device that you want to AirPlay to.
  • Make sure that your iOS device and the AirPlay-enabled device have Wi-Fi and Bluetooth turned on.
  • Restart both devices.

Let me know the results and have a great day!

Mar 12, 2018 6:30 AM

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Mar 12, 2018 6:45 AM in response to AppleJen77 In response to AppleJen77

So I messed around with it more last night and I tried unplugging my Ethernet cable from the ATV 4K and now it is connected via WiFi and it is working perfectly. I prefer having a hard wired connection for the ATV and from what I am reading AirPlay should still work as long as it is connected to the same network. Any suggestions on how to use this on a wired connection?

Mar 12, 2018 6:45 AM

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Question: Airplay not working on ATV 4K