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Question: Free system capacities but low performance

Dear Community

Our machine is operating very slowly. Already starting up may takes a few minutes. Exhausted cpu oder memory capacity don’t seem to be the problem on a first sight. Still there are some processes needing relatively much performance on my impression. More as a note, we also have installed parallels desktop to use windows software. During usage of parallels desktop, the performance is very low. Anyhow, I do have the impression something is braking the system permanentely. Hope to figure out what it is.

Below you'll find our EtreCheck report.


Many thanks in advance.

Rico


-

EtreCheck version: 4.1.3 (4A186)

Report generated: 2018-03-12 10:16:53

Download EtreCheck from https://etrecheck.com

Runtime: 4:40

Performance: Good


Problem: Computer is too slow

Description:

Our machine is operating very slowly. Already starting up may takes a few minutes. Exhausted cpu oder memory capacity don’t seem to be the problem on a first sight. Still there are some processes needing relatively much performance on my impression. More as a note, we also have installed parallels desktop to use windows software. During usage of parallels desktop, the performance is very low.

Anyhow, I do have the impression something is braking the system permanentely. Hope to figure out what it is.

Many thanks in advance.


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Late 2012)

iMac Model: iMac13,1

1 2.7 GHz Intel Core i5 (i5-3335S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok


Video Information:

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE HDD ST1000LM024 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk1 - LaCie little disk 320.07 GB

External USB 480 Mbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - B***************n (Journaled HFS+) 319.73 GB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (860.97 GB free)

Journaled HFS+

Mount point: /


disk1s2 - B***************n 319.73 GB (57.71 GB free)

Journaled HFS+

Mount point: /Volumes/B***************n


disk2s1 - C**********3 80 MB (9 MB free)

HFS+

Mount point: /Volumes/C**********3


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 543 MB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 17 hours

System Load: 2.15 (1 min ago) 1.95 (5 min ago) 1.81 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
Microsoft Office-Erinnerungen 14.7.3
Microsoft Document Connection 14.7.3
Microsoft Alerts Daemon 14.7.3
TeamViewer QuickSupport 10.0.36974
InkServer 10.9
Open XML for Excel 14.7.3
Microsoft Word 14.7.3
Microsoft Chart Converter 14.7.3
Microsoft Database Utility 14.7.3
Microsoft Ship Asserts 1.1.4
Microsoft Graph 14.7.3
Microsoft Outlook 14.7.3
DVD-Player 5.8
Microsoft-Fehlerberichterstattung 2.2.9
Microsoft Query 12.0.0
quicklookd32 5.0
Adobe Flash Player Install Manager 21.0.0.197
Microsoft Upload Center 14.7.3
Microsoft Excel 14.7.3
Microsoft Database Daemon 14.7.3
Canon IJ Printer Utility 7.27.2
Solver 1.0
Microsoft Clip Gallery 14.7.3
My Day 14.7.3
SyncServicesAgent 14.7.3
Microsoft Office-Setup-Assistent 14.2.0
GarageBand 6.0.5
Office365Service 14.7.3
iMovie 9.0 9.0.9
Microsoft PowerPoint 14.7.3
Formel-Editor 14.2.0


Kernel Extensions:

/Applications/Parallels Desktop.app

[Not Loaded] prl_hypervisor.kext (Parallels, Inc., 12.2.1 41615 - SDK 10.9)

[Not Loaded] prl_netbridge.kext (Parallels, Inc., 12.2.1 41615 - SDK 10.9)

[Not Loaded] prl_usb_connect.kext (Parallels, Inc., 12.2.1 41615 - SDK 10.9)

[Not Loaded] prl_vnic.kext (Parallels, Inc., 12.2.1 41615 - SDK 10.9)


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 160 Apple tasks
[Running] 121 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 174 Apple tasks
[Running] 121 Apple tasks
[Other] One Apple task


Launch Agents:

[Not Loaded] com.teamviewer.teamviewer_desktop.plist (? 5984e04 - installed 2016-11-28)
[Not Loaded] com.teamviewer.teamviewer.plist (? bb938493 - installed 2016-11-28)
[Loaded] com.oracle.java.Java-Updater.plist (? 427c1bad - installed 2017-09-06)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-17)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-17)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-26)
[Not Loaded] com.teamviewer.teamviewer_service.plist (? e6c7921e - installed 2016-11-28)
[Loaded] com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2016-11-28)
[Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-03-19)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)


User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-03-05)


User Login Items:

CleanMyMac 3 Menu Programm (MacPaw Inc. - installed 2018-03-05)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.197 (installed 2016-03-28)

QuickTime Plugin: 7.7.3 (installed 2018-02-17)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-06)

AdobePDFViewer: 18.011.20038 (installed 2018-03-06)

Flash Player: 21.0.0.197 (installed 2016-03-28)

SharePointBrowserPlugin: 14.7.3 (installed 2017-04-26)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-18)


Safari Extensions:

OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2013-03-29)


3rd Party Preference Panes:

Flash Player (installed 2016-03-19)

Java (installed 2017-11-18)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 138.38 GB

Destinations:

B***************n [Local] (Last used)

Total size: 319.73 GB

Total number of backups: 6

Oldest backup: 2018-02-25 18:00:08

Last backup: 2018-03-04 11:03:00


Top Processes by CPU:

Process (count) Source % of CPU
sandboxd Apple 10
com.apple.WebKit.Networking (3) Apple 4
kernel_task Apple 3
sysmond Apple 2
helpd Apple 2


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 832 MB
com.apple.WebKit.WebContent (2) Apple 267 MB
mds_stores Apple 157 MB
WindowServer Apple 132 MB
Safari Apple 125 MB


Top Processes by Network Use:

Process Source Input Output
mDNSResponder Apple 179 KB 78 KB
com.apple.WebKit.Networking Apple 21 KB 11 KB
apsd Apple 10 KB 7 KB
netbiosd Apple 8 KB 4 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
backupd Apple 6
sysmond Apple 0
Activity Monitor Apple 0
Finder Apple 0
WindowServer Apple 0


Virtual Memory Information:

Available RAM 2.62 GB
Free RAM 18 MB
Used RAM 5.38 GB
Cached files 2.60 GB
Swap Used 10 MB


Diagnostics Information (past 7 days):

2018-03-11 17:01:54 CalendarAgent Crash (once)


End of report

iMac, macOS High Sierra (10.13.3)

Posted on

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Question marked as Solved
Answer:
Answer:

Your computer has CleanMyMac installed on it, most experienced users on these forums consider CMM as malware. Please locate the developers instructions for uninstalling it and use them. Mac OS is extremely secure and does not require any third party cleaning, antivirus or any other "maintenance" applications. If simply kept up-to-date and otherwise left alone most users experience is Mac OS will run reliably for many years.


Please also note, your 21.5" iMac is a basic model machine that has limitations including a very slow 5400 RPM HD and only 8GB of RAM. While both can be upgraded this should be done by an Apple Authorized Service Provider in your area, Apple Stores will not do these upgrades but a third party may. I recommend an Apple Authorized Service Provider rather than doing it yourself as 2012 and later iMacs are extremely difficult to work on, if you would like to see what I mean please navigate to www.ifixit.com or www.macsales.com and you can find teardown and upgrade instructions.

Posted on

Question marked as Solved

Mar 12, 2018 3:53 AM in response to Rico_Pengler In response to Rico_Pengler

Your computer has CleanMyMac installed on it, most experienced users on these forums consider CMM as malware. Please locate the developers instructions for uninstalling it and use them. Mac OS is extremely secure and does not require any third party cleaning, antivirus or any other "maintenance" applications. If simply kept up-to-date and otherwise left alone most users experience is Mac OS will run reliably for many years.


Please also note, your 21.5" iMac is a basic model machine that has limitations including a very slow 5400 RPM HD and only 8GB of RAM. While both can be upgraded this should be done by an Apple Authorized Service Provider in your area, Apple Stores will not do these upgrades but a third party may. I recommend an Apple Authorized Service Provider rather than doing it yourself as 2012 and later iMacs are extremely difficult to work on, if you would like to see what I mean please navigate to www.ifixit.com or www.macsales.com and you can find teardown and upgrade instructions.

Mar 12, 2018 3:53 AM

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Mar 17, 2018 5:00 AM in response to rkaufmann87 In response to rkaufmann87

Thanks for your very quick answer - and sorry for my late reply.


We're trying to solve the issue by installing a flash memory disk. Hope this already does is. Otherwise I'll be glad getting back to you once more.


Best.

Mar 17, 2018 5:00 AM

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User profile for user: Rico_Pengler

Question: Free system capacities but low performance