Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: iPhone X not syncing to Photos app on MacOS

Since upgrading to an iPhone X from an iPhone 7 plus, photos taken on my new phone will not sync in the photos app on my MBP. I can see the photos on iCloud.com, but not on the standalone app on my MBP.


Any suggestions?

iPhone X, iOS 11.2.6

Posted on

Reply

Page content loaded

Mar 12, 2018 10:51 AM in response to gruversm In response to gruversm

We need deatils


What version of the OS do you have? what are your iCloud settings and status on the MBP? Best guess is that it is uploading photos and nothing will download until that is compete


Another possibility is that your Phone has HEIC photos on it and you are not using High Sierra on your Mac and have not set the transfer to automatic


LN

Mar 12, 2018 10:51 AM

Reply Helpful

Mar 12, 2018 11:16 AM in response to LarryHN In response to LarryHN

LarryHN: I am running iOS 11.3.


On my MBP I am running High Sierra 10.13.4. I have HEIC photos and it is set to automatic. My iCloud settings on my MBP : iCloud Photo Library, My Photo Stream and iCloud Photo Sharing (all checked) and the same on my iPhone.

User uploaded file

Mar 12, 2018 11:16 AM

Reply Helpful

Mar 13, 2018 12:29 AM in response to gruversm In response to gruversm

Disable My Photo Stream on the iPhone and on the Mac.You should use it only on devices, that do not use iCloud Photo Library.

Restart your Mac in Safe mode, to clear some caches and to disable third-party system additions. Does the upload make progress in Safe Mode? In that case you have third-party applications installed, that may be interfering.

Your Mac will be very slow in Safe Mode, however.


See: Use safe mode to isolate issues with your Mac - Apple Support

Mar 13, 2018 12:29 AM

Reply Helpful

Apr 11, 2018 1:33 PM in response to léonie In response to léonie

OK...I think I figured out why my photos from my iPhone X wouldn't sync with the Photos app on my Mac. Under Photos-->Preferences-->General somehow my "Photos Library" file was deselected as "Use as System Library".


Once I selected the "Use as System Library" Photos on my Mac started to sync.

Apr 11, 2018 1:33 PM

Reply Helpful
User profile for user: gruversm

Question: iPhone X not syncing to Photos app on MacOS