Related Article

Restart your iPhone, iPad, or iPod touch

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: when i press and hold home button and side button my phone will not reset/restart it only takes a photo of the screen?

i am trying to RESET by holding home button and side button but slide does not appear after 10,20,30 seconds. and when i release both buttons it just takes a screenshot of my home screen. ugh!! what is up with my phone. ? how do i fix it?

iPhone 7, iOS 11.1.2, less than 6 months old

Posted on

Reply

Page content loaded

Mar 12, 2018 2:07 PM in response to np68 In response to np68

Hi,

"i am trying to RESET by holding home button and side button but slide does not appear after 10,20,30 seconds. and when i release both buttons it just takes a screenshot of my home screen. ugh!!"


Holding down the Home button and power button does take a photo of the screen.



Exactly what kind of reset are you referring to?

Mar 12, 2018 2:07 PM

Reply Helpful

Mar 12, 2018 5:33 PM in response to Carolyn Samit In response to Carolyn Samit

actually it is only if you press and release both buttons that a screenshot is supposed to be taken. according to apple if you press both and HOLD FOR 10 seconds it should (and did on all my previous iphones) bring up the slide screen to power off and what is called a “soft reset” should occur when u power off.

hence my detail of pressing and holding 10,20,30 seconds waiting for the slide to power off to appear....

Mar 12, 2018 5:33 PM

Reply Helpful
User profile for user: np68

Question: when i press and hold home button and side button my phone will not reset/restart it only takes a photo of the screen?