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Question: Why do my music videos keep having their play count reset?

I have a random issue that occurs on my iPad but not my iPhone, even though both run the latest iOS


if I am playing anything tagged as a music video and stop halfway through (or even after more than just a few seconds) its play count automatically gets reset to zero. This is annoying as I have collated my library over a long period of time, plus they all then keep popping up in my unplayed list


any idea why this might happen? Doesn’t happen on the Mac either


Many thanks

iPhone 6, iOS 11.2.6

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User profile for user: ianmote

Question: Why do my music videos keep having their play count reset?