Cannot hide TV programmes or films in iTunes Library

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Level 1

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Cannot hide TV programmes or films in iTunes Library

I have piggybacked on this question/issue from a few years back.

All of a sudden I cannot hide anything. ALL purchases show on apple TV and in iTunes library. If I try to re hide them they appear immediately. Have re-installed iTunes on Windows, reset all devices and apple TV and am at aloss as to what to do. I do not want themallshowing which is whyI hid them. Anyone else having this issue?

The only change I made to day was to upload NOTES from iPod to iCloud but cannot see how this would have changed it.

Windows 10

Posted on Mar 14, 2018 2:15 PM

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Answer 1

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turingtest2

Level 10

272,905 points

Mar 14, 2018 3:15 PM in response to burzz

Hmm, I smell a bug. I've noticed lately that purchases that I've previously hidden have started popping up randomly. Now I've just tried to replicate what you've seen and although I have supposedly hidden an episode it still shows in the library, and now I cannot find the Manage hidden purchases section under Account > View My Account... 😕

tt2

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Answer 2

turingtest2

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272,905 points

Mar 14, 2018 7:42 PM in response to mattybuh

Progress though. I guess something got messed up in the back end of the store and they're working on putting it right. Initially I wasn't getting a confirmation prompt when I tried to hide something, but that is back, although they're still not staying hidden.

tt2

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Answer 3

burzz Author

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11 points

Mar 14, 2018 11:45 PM in response to turingtest2

Hello

I did use feedback as well as email etc . It appears the programmes are now hidden but it would have ben nice to know what was going on. I seem to end up spending hours trying to resolve these 'blips' and glitches and going mad in the process because I'm never sure what the cause is and when it will get resolved or when I'll have time to resolve it. Thanks for help!

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Answer 4

burzz Author

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11 points

Mar 16, 2018 1:14 AM in response to turingtest2

Hello again

I spent a long time on phone with apple support ( ran diagnostics etc) but problem persisted. Just now, checked iTunes library (WIndows) and as turingtest2 says, items are hidden again. Going to check it later. Hopefully fixed but yesterday it was localised to iTunes on Desktop and not apple TV.

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Answer 5

turingtest2

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Mar 14, 2018 3:26 PM in response to burzz

You're welcome. Use Feedback - iTunes - Apple to let Apple know. I've done the same.

tt2

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Answer 6

burzz Author

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Mar 14, 2018 3:15 PM in response to turingtest2

Thanks. It is driving me nuts and I have tried everthing I can think for all my devices.

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Answer 7

mattybuh

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9 points

Mar 14, 2018 11:46 PM in response to burzz

I had the same problem. Now the hidden purchases option has returned but all of the movies Still appear in the library and cannot be hidden

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Answer 8

burzz Author

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11 points

Mar 15, 2018 12:18 AM in response to burzz

Update: Programmes are hidden on apple TV but not in iTunes library. 😟

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Answer 9

turingtest2

Level 10

272,905 points

Mar 15, 2018 6:20 PM in response to burzz

This issue appears to have been fixed. I still had to delete a bunch of cloud items that ought to have been hidden, but this time they didn't come back. 🙂

tt2

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Cannot hide TV programmes or films in iTunes Library

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