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Question: iPhone X Drop Calls/Line Goes Silent

Ongoing problem with dropping calls OR even worse, I am in the middle of a conversation and the line goes dead...no tone, nothing. I have tried resetting the phone; updating the phone; updating carrier services. Android users in household have no issues. Ugh Oh! Do I have to switch back to Android?????? HELP!!!!! I work from home and my job relies on good phone service. What the heck APPLE?

iPhone X

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Mar 15, 2018 10:25 AM in response to papagnigroup In response to papagnigroup

Hello papagnigroup,

Thank you for using Apple Support Communities. It's my understanding that you've been experiencing dropped calls on your iPhone X. I can surely see how this could be concerning, especially since others don't have this issue and you use this phone for work. You've done an excellent job trying to get this resolved! I'm happy to help.

Please try the steps below:

Remove and reinsert your SIM card

If your iPhone has a SIM card, remove the SIM card, then reinsert it.

Contact your carrier

When you contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.

Check your network settings

  1. Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.
  3. Switch to a different network band. Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).

Get more help

If you still can't make or receive calls, restore your iPhone as new.
If restoring doesn't fix the issue, contact Apple Support, then follow the steps to complete your request.

If you can't make or receive calls on your iPhone

Have a wonderful day!

Mar 15, 2018 10:25 AM

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Question: iPhone X Drop Calls/Line Goes Silent