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Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Ongoing problem with dropping calls OR even worse, I am in the middle of a conversation and the line goes dead...no tone, nothing. I have tried resetting the phone; updating the phone; updating carrier services. Android users in household have no issues. Ugh Oh! Do I have to switch back to Android?????? HELP!!!!! I work from home and my job relies on good phone service. What the heck APPLE?
iPhone X
If you can't make or receive calls on your iPhoneRemove and reinsert your SIM card
If your iPhone has a SIM card, remove the SIM card, then reinsert it.
Contact your carrier
When you contact your carrier, make sure that:
- Your account is set up to use your iPhone.
- There aren't any localized service outages.
- Your account doesn't have a billing-related block.
- Your calls don't have errors on the carrier system.
Check your network settings
- Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
- Try to make or receive calls in another location.
- Switch to a different network band. Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).
Get more help
If you still can't make or receive calls, restore your iPhone as new.
If restoring doesn't fix the issue, contact Apple Support, then follow the steps to complete your request.
iPhone X Drop Calls/Line Goes Silent
