Can't FaceTime one contact

Question

Can't FaceTime one contact

I have an iPhone 6. The person I'm trying to contact has the newest iPad. We both have just updated our devices with the latest iOS. They can FaceTime me, but the only way I can FaceTime them is by selecting FaceTime in a recent call. It just doesn't show up for their contact.

I've had three other people try to contact this person and they all could FaceTime them with no problems. To further complicate things, I can iMessage them. I just can't FaceTime them. They don't have me blocked. I don't have them blocked.

I've tried
multiple soft reboots

multiple hard reboots

signing in and out of FaceTime and iMessage

Deleting the contact and re-adding it

FaceTime overboth both wi-fi and cellular data

I've got FaceTime activated in cellular data. Anyone have any idea WHY I can't contact this one person and only this one person?

Posted on Mar 15, 2018 12:12 AM

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Answer 1

Best reply

naturegirl321 Author

Level 1

15 points

Mar 15, 2018 2:46 AM in response to aliyyahmad

I’ve spent hours on this and spoken to five different people at Apple. I’m unwilling to do a re-set. The work around I found was to add MY email address to their contact info in my phone. ta-da. Now I can call their iPad.

Is this ideal? No. Its not. But it works and I’ve wasted way too much time on this.

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Answer 2

Mar 15, 2018 12:37 AM in response to aliyyahmad

Nope. In my contacts, the FaceTime is greyed out. The ONLY way I can FaceTime them is by going to recent FaceTime contacts. That's it. wi-fi, cellular, none of that matters. Even when they're sitting RIGHT next to me, if I look at my contacts, there's no FaceTime option. Yet other people DO have that option.

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Answer 3

Mar 15, 2018 12:42 AM in response to naturegirl321

If you go to Settings -- > Facetime , are both ( your phone number and apple id ) ticked so that you can be reached on any of them?

Then the iPad your friend is using, is it a WiFi model or 3G Model? Check the settings too on your friend's iPad.

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Answer 4

Mar 15, 2018 12:39 AM in response to naturegirl321

Hi, did you try resetting network settings?

Go to Settings --> General --> Reset --> Reset Network Settings

Please be noted that this will delete all your WiFi Passwords and SIM APNs.

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Answer 5

Mar 15, 2018 12:31 AM in response to aliyyahmad

Yes 😟 and that didn't work. I feel like everything I do creates another problem. Like signing in and out, then I was having difficulties activating my account again.

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Answer 6

Mar 15, 2018 12:35 AM in response to naturegirl321

Could you facetime them over WiFi?

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Answer 7

Mar 15, 2018 3:43 AM in response to naturegirl321

Glad that your problem is resolved

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Can't FaceTime one contact

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