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Question: Can't restore because itunes error "value is missing"

My old cracked (but still functioning) 6s. Thought I'd just use as camera. Currently says iphone is disabled on phone but when I try to connect/restore from itunes it says "value missing"

iPhone 6s

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Mar 15, 2018 2:24 PM in response to roro777 In response to roro777

You need iTunes 12.7 or later to communicate to iOS 11 or later. It sounds like your iTunes version is obsolete.


iTunes 12.7 requires Windows 7 or later or OS X 10.10.5 or later.


If you have the required operating system version, get iTunes from:

http://www.apple.com/itunes/download

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Mar 15, 2018 2:24 PM in response to roro777 In response to roro777

You need iTunes 12.7 or later to communicate to iOS 11 or later. It sounds like your iTunes version is obsolete.


iTunes 12.7 requires Windows 7 or later or OS X 10.10.5 or later.


If you have the required operating system version, get iTunes from:

http://www.apple.com/itunes/download

Mar 15, 2018 2:24 PM

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Mar 15, 2018 2:43 PM in response to roro777 In response to roro777

roro777 wrote:


(itunes icon bounces then opens itself when I plug in)

Are you using a Mac? It sounds like you are from this behavior. What version of MacOS / OS X?


The fact that the iTunes icon is bouncing indicates some issue that iTunes wants resolved. The fact that this bouncing occurs before the iPhone is even plugged in indicates some issue not involving the iPhone. Determine what that is, then proceed. (Click on the bouncing iTunes icon to reveal what it's asking of you.)

Mar 15, 2018 2:43 PM

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Mar 15, 2018 3:05 PM in response to roro777 In response to roro777

roro777 wrote:


no the bouncing happens when i plug the phone in (that little bounce that happens before it fully opens)

First, open iTunes. Does it bounce? If not, good ... let's double check the version by doing iTunes > About iTunes from iTunes' menu. Does it say 12.7.3? If so, then plug in the iPhone. If iTunes then bounces and says "value missing", then follow the advice in the article I attached above. Here is the article again:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Mar 15, 2018 3:05 PM

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Question: Can't restore because itunes error "value is missing"