Need help! Having issues deleting music in iTunes library

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Level 1

4 points

Need help! Having issues deleting music in iTunes library

I have been having issues with my iTunes library. I am currently going through my library and trying to delete older songs/artists I no longer listen to. However once I have deleted the songs I want to delete, they pop up with a cloud and a down arrow. Next it only allows me to hide the song or album. A few seconds later the song/album comes back with the same cloud and down arrow next to the song or artist or album. The same thing is happening on my iPhone? Can anyone please help me to fix this?

I would just like to permanently delete these artists/albums/songs.

Posted on Mar 15, 2018 3:56 PM

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Answer 1

Limnos

Level 10

411,217 points

Mar 15, 2018 4:01 PM in response to LukeJB217

They appear with a cloud because you use iCloudMusic Library with Apple Music or Match.

King_Penguin post on only showing music actually present on a computer or device - https://discussions.apple.com/thread/7700702?answerId=30776308022#30776308022

The hiding feature with Apple is currently experiencing problems. Many posts about it over the last 24 hours. Wait for them to fix it.

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Answer 2

turingtest2

Level 10

272,749 points

Mar 15, 2018 5:25 PM in response to LukeJB217

You're not alone. Something seems to have gone wrong with the way hidden purchases are handled at the moment. There have been some repairs already as earlier confirmation prompts weren't being shown when things were hidden, and it wasn't possible to get to the hidden purchases management page in the account area. Those are fixed, but I'm still seeing what should be hidden content in iTunes, iOS and Apple TV, and if I attempt to hide anything it pops back after a second or two.

It isn't clear how widespread this problem is, but use Feedback - iTunes - Apple to let Apple know this is affecting you too.

tt2

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Answer 3

turingtest2

Level 10

272,749 points

Mar 15, 2018 7:59 PM in response to mario-64

Perhaps the fix is rolling out across various servers. Try again in an hour or two. Once one item will stay hidden the rest should work too.

Hmm, mine just had a hiccup. a whole bunch of songs came back, but have stayed gone after deleting. 😕 With luck it will have settled down by morning.

tt2

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Answer 4

turingtest2

Level 10

272,749 points

Mar 15, 2018 6:08 PM in response to turingtest2

This issue appears to have been fixed. I still had to delete a bunch of cloud items that ought to have been hidden, but this time they didn't come back.

tt2

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