Congratulations on your new 4K Apple TV! It's my understanding that the quality of the images isn't as expected. I can surely see how this could be concerning, especially since this didn't occur with your previous Apple TV 2 and 3. I'm happy to help.
First, confirm you've got a strong Wi-Fi signal and there's no interference.
If your content gets interrupted or your network lags
If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, follow these steps:
- Make sure that you use the recommended settings for your Wi-Fi router.
- Move or turn off other devices that might cause interference.
- If possible, connect your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.
Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app.
Also, make sure the software is up to date on both devices.
Update the software on your Apple TV
Update your iPhone, iPad, or iPod touch
If the issue persists, restart both devices and test again. Restarting can resolve many unexpected behaviors.
How to restart your Apple TV
Restart your iPhone, iPad, or iPod touch
Let us know if the behavior continues. Please include any other troubleshooting steps you may have tried.
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