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Question: Airplay from iPhone to Apple TV stuttering

Hi everyone. I recently purchased a 4k Apple TV and when trying to airplay a video from our iPhone to the Apple TV, the picture on the tv is not smooth, but rather jittery and awful to watch. This never used to be an issue with our Apple TV 2 and 3, what’s changed? Has anyone encountered this issue at all?

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Mar 16, 2018 5:08 PM in response to phollibone88 In response to phollibone88

Hello phollibone88,

Congratulations on your new 4K Apple TV! It's my understanding that the quality of the images isn't as expected. I can surely see how this could be concerning, especially since this didn't occur with your previous Apple TV 2 and 3. I'm happy to help.

First, confirm you've got a strong Wi-Fi signal and there's no interference.

If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, follow these steps:

  1. Make sure that you use the recommended settings for your Wi-Fi router.
  2. Move or turn off other devices that might cause interference.
  3. If possible, connect your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app.

Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support



Also, make sure the software is up to date on both devices.
Update the software on your Apple TV

Update your iPhone, iPad, or iPod touch

If the issue persists, restart both devices and test again. Restarting can resolve many unexpected behaviors.
How to restart your Apple TV

Restart your iPhone, iPad, or iPod touch

Let us know if the behavior continues. Please include any other troubleshooting steps you may have tried.

Thank you for using Apple Support Communities.

Mar 16, 2018 5:08 PM

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Mar 16, 2018 5:16 PM in response to JovonaP. In response to JovonaP.

The issue isn’t so much the quality of photographs but video play back.

Apple TV is connected via Ethernet and wifi signal to the devices are strong. All on the latest os and all been rebooted multiple times. It’s really got me beat.

Mar 16, 2018 5:16 PM

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Question: Airplay from iPhone to Apple TV stuttering