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Question:

Question: my macbook is suddenlly extremly slow

tow days ago my macbook pro suddenly got so slow that its nolonger usable. I got a etrecheck but dont see any redflags can some pleas help me.

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-16 21:30:08

Download EtreCheck from https://etrecheck.com

Runtime: 44:25

Performance: Poor


Problem: Computer is too slow


Major Issues:

Anything that appears on this list needs immediate attention.


Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

High battery cycle count - Your battery may be losing capacity.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 ok

BANK 1/DIMM0

2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 909


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Drives:

disk0 - SanDisk SDSSDXPS480G 480.10 GB (Solid State - TRIM: No)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk1 - S********n 478.87 GB (196.35 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en4: iPhone

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X El Capitan 10.11.6 (15G31)

Time since boot: Less than an hour

System Load: 2.87 (1 min ago) 2.22 (5 min ago) 1.54 (15 min ago)


Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.avira.antivirus.general.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --taskFromDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.odscan.default.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler -j scan -d /Applications/Avira.app/Contents/Resources/av_scheduler_plugin/scanjobfiles/com .avira.antivirus.odscan.default.ini -l 1520334085

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist

Executable: /Applications/Avira.app/Contents/MacOS/dbcleaner

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.systray.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV_Systray

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.telemetry.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --showTelemetry

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.cisco.anyconnect.notification.plist

Executable: /opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app --wait-apps /opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avira.helper.watchdox.plist

Executable: /Applications/Avira.app/Contents/MacOS/avwatchdox.bin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.scheduler.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --callbackFromGuard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.helper.avstats.plist

Executable: /Applications/Utilities/Avira-Uninstall.app/Contents/MacOS/AvStats server start

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.notifications.agent.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --showNotification

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avira.antivirus.update.default.plist

Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler -j update

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

Executable: /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] FileAccessControl.kext (Avira Operations GmbH & Co. KG, 1.2.5 - SDK 10.9)

[Not Loaded] acsock.kext (Cisco, 4.5.0 - SDK 10.9)


System Launch Agents:

[Not Loaded]

7 Apple tasks

[Loaded]

162 Apple tasks

[Running]

69 Apple tasks


System Launch Daemons:

[Not Loaded]

44 Apple tasks

[Loaded]

156 Apple tasks

[Running]

91 Apple tasks

[Other]

One Apple task


Launch Agents:

[Loaded]

com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2018-02-13)

[Running]

com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20)

[Running]

com.avira.antivirus.systray.plist (? 9bf80dc3 - installed 2018-02-13)

[Not Loaded]

com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2018-02-13)

[Loaded]

com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-28)

[Not Loaded]

com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-11-18)

[Loaded]

com.cisco.anyconnect.notification.plist (? 8b01cb06 - installed 2017-11-09)

[Running]

com.avira.helper.avstats.plist (? cf66ea88 - installed 2018-02-13)

[Loaded]

com.avira.antivirus.scheduler.agent.plist (? 4b765eec - installed 2018-02-13)

[Loaded]

com.avira.antivirus.general.agent.plist (? 94ca9a28 - installed 2018-02-13)

[Other]

com.fortinet.forticlient.fssoagent_launchagent.plist (? f1908fa9 - installed 2016-11-04)

[Loaded]

com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-12-22)

[Loaded]

com.avira.antivirus.update.default.plist (? 7dca32a5 - installed 2018-02-13)

[Not Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)

[Loaded]

com.avira.antivirus.telemetry.agent.plist (? a4625078 - installed 2018-02-13)

[Loaded]

com.oracle.java.Java-Updater.plist (? eebf1cab - installed 2017-07-22)

[Loaded]

com.avira.antivirus.notifications.agent.plist (? 8b13021d - installed 2018-02-13)

[Loaded]

com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2017-11-09)

[Other]

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-17)

[Loaded]

com.avira.servicehub.license.plist (? 37d1b3e9 - installed 2017-12-22)

[Loaded]

com.avira.antivirus.odscan.default.plist (? bdd82094 - installed 2018-03-06)


Launch Daemons:

[Loaded]

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-17)

[Running]

com.avira.helper.watchdox.plist (? e7e538d1 - installed 2018-02-13)

[Loaded]

com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-28)

[Running]

com.ni.ServiceLocator.plist (National Instruments - installed 2016-06-09)

[Not Loaded]

org.virtualbox.startup.plist (? 700b9385 - installed 2017-02-20)

[Running]

com.cisco.anyconnect.vpnagentd.plist (? f363637f - installed 2017-09-20)

[Other]

com.avira.antivirus.dbcleaner.plist (? 223cb974 - installed 2018-02-13)

[Loaded]

com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20)

[Loaded]

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)

[Loaded]

com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-22)

[Running]

com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)

[Loaded]

com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-17)

[Loaded]

com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12)


User Launch Agents:

[Loaded]

com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)

[Loaded]

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)

[Not Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)

[Not Loaded]

org.virtualbox.vboxwebsrv.plist (? 0 - installed 2017-01-16)

[Not Loaded]

com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-11-18)


User Login Items:

iTunesHelper Programm (installed 2017-11-13)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Programm

(/Applications/Dropbox.app)

switchdrive Programm

(/Applications/switchdrive.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-14)

QuickTime Plugin: 7.7.3 (installed 2017-11-13)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-14)

AdobePDFViewer: 18.011.20038 (installed 2018-03-14)

Flash Player: 29.0.0.113 (installed 2018-03-14)

Default Browser: 601 (installed 2017-11-13)

Silverlight: 5.1.50901.0 (installed 2017-10-23)

LV160HelperLauncher: 16.0.0 (installed 2016-06-09)

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-10-04)


3rd Party Preference Panes:

Flash Player (installed 2018-02-24)

Java (installed 2017-10-04)


Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

S********n: Disk size: 478.87 GB - Disk used: 282.52 GB

Destinations:

S***********************e [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 11

Oldest backup: 2016-03-18 13:35:24

Last backup: 2017-03-01 17:51:04


Top Processes by CPU:

Process (count)

Source

% of CPU

WindowServer

Apple

6

kernel_task

Apple

3

find

Apple

2

Adobe CEF Helper (2)

Adobe Systems, Inc.

2

plugin-container (3)

Mozilla Corporation

1


Top Processes by Memory:

Process (count)

Source

RAM usage

kernel_task

Apple

478 MB

plugin-container (3)

Mozilla Corporation

268 MB

firefox


242 MB

mdworker (17)

Apple

198 MB

Microsoft Excel


170 MB


Top Processes by Energy Use:

Process (count)

Source

Energy usage (0-100)

Microsoft Excel


6

avguard-ondemand-mgmt


2

hidd

Apple

1

Adobe CEF Helper (2)

Adobe Systems, Inc.

1

plugin-container (3)

Mozilla Corporation

1


Virtual Memory Information:

Available RAM

605 MB

Free RAM

18 MB

Used RAM

3.41 GB

Cached files

588 MB

Swap Used

14 MB


Clean up:

/Library/LaunchAgents/com.fortinet.forticlient.fssoagent_launchagent.plist

/Library/Application Support/Fortinet/FortiClient/bin/fssoagent_launchagent

Executable not found


Diagnostics Information (past 7 days):

2018-03-14 21:21:33 Firefox.app CPU (once)


End of report

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Mar 16, 2018 3:45 PM in response to nadinefromdornach In response to nadinefromdornach

For starters, uninstall the anti virus software. Check their website for uninstall intructions.


A/V software is unnecessary on a Mac and will only slow the drive down.



Also, this is from your report: High battery cycle count - Your battery may be losing capacity.


If you can, check the Mac's battery cycle count > Determine battery cycle count for Mac notebooks - Apple Support

Mar 16, 2018 3:45 PM

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User profile for user: nadinefromdornach

Question: my macbook is suddenlly extremly slow