Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Battery needs replacing, short in the plug, randomly turning off

My problem began as I plugged my MacBook Pro purchased in China into a plug ran through a voltage converter in Malaysia and it shorted out causing the top of the plug to turn black. I had been using that method for a month and never had a problem before that. I examined everything and all seemed fine. A couple days later noticed a service battery warning , a week after that, a replace now warning.

The computer says I can use without damaging the computer but now it started turning off even while plugged in. I can’t get a new battery because I live on a small island with no Apple store and can’t leave for a month. I need my computer but I am worried that this might be harming something more serious than the battery.


Help

Posted on

Reply

Page content loaded

Mar 17, 2018 10:44 AM in response to adamfromwpg In response to adamfromwpg

It's really difficult to give you an appropriate answer remotely. We are just users like yourself.

If you can't reach any Apple Store, have you already tried to contact Apple directly, explain your problems / doubts, and see if they can help you?

Try this link: Contact Apple for support and service - Apple Support

Regards and best of luck.

Giulio

Mar 17, 2018 10:44 AM

Reply Helpful

Mar 17, 2018 10:55 AM in response to adamfromwpg In response to adamfromwpg

First thing, wrong forum, but that's not a big deal.


What model MBP?


I don't think anyone can guarantee that it won't result in something bad happening, but that's unlikely. Can you tell if maybe the battery is swelling? It could fail, but depending on the model that will usually result in reduced performance (on the power adapter alone) until the battery is replaced.


However, there was no need for a voltage converter if you're using an OEM Apple power adapter. China is 220V. Malaysia is 240V. Every Apple AC-DC power adapter sold in the last (at least) 15 years is capable of directly using 100-240V AC at 50-60Hz, and I've used my Apple power supplies while on vacation in Asia. In China it's easy because outlets usually have a bladed receptacle. For your application all it would need is a passive adapter or just replace the modular "duckhead" with a compatible one for the different plug.

Mar 17, 2018 10:55 AM

Reply Helpful

Mar 17, 2018 11:36 AM in response to y_p_w In response to y_p_w

Thanks guys,


I didn’t think the plugs would be an issue that’s why it shorting out seemed strange. All that aside does the fact that it is shutting itself off even under power sound like a more scary issue. Mother board or something? I am obviously not a techy but I can’t go back to pc so I baby this thing. If it were your computer would you feel ok using it even if it randomly turned off? I can’t ooen it and see the batteries but the warning just popped up.


I am trying to contact Apple support, through that link, thanks for that as well.

Mar 17, 2018 11:36 AM

Reply Helpful

Mar 17, 2018 11:52 AM in response to adamfromwpg In response to adamfromwpg

adamfromwpg wrote:


Thanks guys,


I didn’t think the plugs would be an issue that’s why it shorting out seemed strange. All that aside does the fact that it is shutting itself off even under power sound like a more scary issue. Mother board or something? I am obviously not a techy but I can’t go back to pc so I baby this thing. If it were your computer would you feel ok using it even if it randomly turned off? I can’t ooen it and see the batteries but the warning just popped up.


So was it a voltage converter or just a passive adapter? When you wrote "voltage converter" I was thinking something that converts from one voltage to another, but now it's seems you're clarifying that it was just some passive converter for the electrical connection only, that then shorted out somehow.


Seriously though - what model? All the Unibody MBP models will function without a working battery as long as it's connected to a power adapter. However, if it's relying on the battery to provide supplemental current but it can't provide it you're looking at an overcurrent condition where it has to shut down immediately. Think the iPhone issues with sudden shutdown, where Apple handled that by throttling the CPU. I'm not sure about the newer MBPs. Reading people discuss them here it seems some models function without a working battery while others absolutely need a working battery to function at all.

Mar 17, 2018 11:52 AM

Reply Helpful
User profile for user: adamfromwpg

Question: Battery needs replacing, short in the plug, randomly turning off