Macbook Pro Mid 2017 popping sound. Defective screen?

Hello,

Thanks for answering and participating.

On my computer, the first issue, seemed to come from the top case of the screen itself. Kind of a physical expansion and contraction.

This time the noise seems to be both physical and mechanical. Everytime I turn on the computer or screen from sleep, I get the same click noise.

Also when moving and open the lid, clack. Fortunately I recorded a video on Genius bar where I open the lid and the attendant confirma she hear the sound. In case if they come to me with the allegation that they didn't hear the sound.

I also have videos from both cases, I'll ve uploading very soon.

Another thing that happened at Genius Bar was that by my side there was a guy with a problem on his macbook screen also. According to him, when he opened the screen the screw pop up and broke the bottom of the screen. I can't speak for him but the funny thing is the Apple technician told him a new screen would be $500, while for me the attendant gave the certain that there was a problem with the screens. So if I understand right, the guy was buying a defective screen in advance????

Man, really, I'm ****** off.

My computer was already received on repair and I keep waitIng and being damaged by this company. I dont have my money, I dont have my computer, and I dont have even a guarantee that the manufacturer defects will be solved!!

Regards,

Apple deleted my updated here 3 times abd counting. I'm trying again:

So I went to Apple Store to have my computer back from the second repair on March 22.

They again sent to Memphis (second time in less than 15 days).

They claimed they changed the screen again, but now, curiously, they said they found a problem on the built in audio as shown in the receipt I got.

I made sure to be able to identify if they had changed the screen this time or not and they didn't. In the first time they did. So they're lying on the receipt. (!!)

Took my computer back home to test it since it was impossible on Apple Store and Boom! Exactly the same problems described after the first repair. Another proof that they had not change the screen.

Took my computer right way back to Apple Store telling then I wouldn't accept because it was not fixed. There, an attendant took my computer to the back office to check if he could hear the sound. (I lost the count of how many time the attendants did that. By this time maybe all of them already been through my case).

He came back telling me that he didn't hear anything.

Then I told him I had videos of the problem and that I wanted to talk to the manager because I wouldn't accept this.

He went back and after a long wait he came with 2 technicians. I had to repeat for the 10th time all the situations I had. They took (again) my computer to the back office, and now came back telling me they had heard the popping sounds. One of them checked on his iPad some information and confirmed that is something that is happening to Macbook computers.

He said me it could be a glue heating and they probably could not much to solve this (!!!!). So he told me he would took again to repair, this time in store, to change the screen again, and would call me in 24-48h.

They just didn't. I had to call and after being very poorly attended, had to go myself there to have an answer on what was happenning.

This time the manager came and asked me basically "why I was there" (!!!). Seems like they do everything so you feel bad to be going after the warranty and your consumer rights.

I explained (again) all the situations. I told her I was being damaged, lost MBA homework assigments, jobs tasks interviews, jobs from my company, and that I could not wait anymore for a third or fourth repair, that I wanted a new macbook exaclty the same as mine working properly. She told me it was not an option (!!!).

Also she told me the technicians hadn't had the chance to work on my computer but that they would so between yesterday night (March 24th) and today (March 25th), commiting to call me between 11-11:30am today.

I had to leave the store without any solution and without my $3000 computer (!!!!!).

She called 20 minutes ago telling me that after testing isolating the computer parts (!!!) they found a problem in both fans and in the antena, that were not working properly.

They told me they ordered the parts for this third repair and they may have the computer fixed on March 30th (!!!!).

I'm getting close to 1 month without my computer soon. I have this computer for 6 months on March 27th and I haven't had peace since I bought it.

I bought a problem for $3000.

I checked the country laws and found that if the product has a manufacturing defect, after a reasonable repair times, they MUST give me a new unit. But they keep telling me on Apple that is not an option.

It's clear they don't know what the issue is and that it may come back with the same problem, if not with more problems, since they has opened my entire new computer for the third time now.

The computer hasn't not a single scratch or dent, never took out of my room unless to take to Apple for repair, and always used the Tech21 case bought on Apple Store as well (the mlst expensive option for macbook cases they offer).

This is a lack of respect with the consumers.

Updating my case:

I went to Apple on 29 March to have my computer back from the third repair.

I was told by the manager that according to the technicians, the popping sounds and cracking sounds moving the screen were an 'expected behavior'.

When they brought my computer, before I even open the lid, I notice a big dent, damage on the top of the computer. I was already on a call with a senior apple care advisor whileI was waiting the computer.

I was narrating to them what was going on in real time even before the manager come with the computer.

Then she saw the damage, waited while I was talking with the advisor and minutes later came with a new unit, without many complaints or arguments. The reason was that the computer was "damaged durain repair".

They gave me a new receipt and full warranty.

But even then, it is not a guarantee that is not going's to happen again.

I really don't know what would happen if I had taken the computer back home and noticed the damage later. Probably the warranty would have gotten avoided and I would have to keep a defective product or pay them to repair. That's terrible.

I'll keep the track of the new unit in this forum for sure.

They need to do a recall for this.

Apple deleted my update THREE TIMES!!