cannot import music

You need to provide a bit more information than "nothing".

What happens if you try File/Add file to Library, or File/Add folder to Library?

1. File/Add File to Library (or add folder...)
2. browser box opens
3. you navigate into folder with song in it (or navigate to folder you want)
4. you select song (or select folder)
5. you click Open
6. "add" panel closes
7. To find the newly added songs in your Library:

   If you use the Songs view and have it set to show songs in reverse recently added order, you will see the songs.

At which point (number in the list above) does it not work - and what error messages do you see, if any?

In addition:

• in which format is the music that fails to import?
• does it have the relevant tags filled in (it's no use looking under the album title if that has not been filled in)?

In that case, you need to answer one of my additional questions, because that's likely to be the cause of the problem.

What format are the new songs in? If the songs are in a format that iTunes cannot use, they will not import and you won't see any error messages.

In that case, if the files are in mp3 format, I wonder if they are in a Bit Rate that iTunes doesn't accept.

Check some of the files using Windows Explorer:

• select a file and right-click/Properties
• On the General tab, check the Type of file (format)

On the Details tab, check the Bit rate

If you can provide screenshots, as I have, all the better

Aha - there you go!

Compare your shot to mine. Look at all that empty space in your song.

So even though the song is listed in iTunes, the song file has no identifying information in the tags that helps iTunes (and you) to find it.

Use the method I mentioned a few minutes ago to help sort this out.

How are you attempting to import the files and folders?

The two commands are still available:

1. File/Add file to library
2. File/Add folder to library

What happens when you try them?

🙂

Glad we got there in the end.

Redbarron wrote:

When clicking on the mp3 music file either from desktop or the music folder it plays fine in iTunes. It just doesn't show anywhere.

In that case, it is listed in your iTunes Library, somewhere.

iTunes is simply a database, (a list). The music is not "in" iTunes. Instead, it is in the folder that you already know of and all iTunes does is keep a note of where that is and then refer to that location when you ask it to play or be added to an iPod or iPhone (yes, okay, or iPad)

Did you do as I suggested and switch to the Songs view, then look for the Date Added (to Library)? Mind you of course, if you were looking at a more recent date (the one when you think you re-added the song, rather than the original add date, you may not have seen the entry.)

Try this instead:

• In your music folder, double-click the song so that it begins playing
• Once iTunes is playing the song, it will appear in the Now Playing panel at the top of the iTunes window

• In the screenshot above, notice that the song "Balearic Breakfast" is playing, but the song "Life's A Long Song" is highlighted in the song list panel below it
• If you hover your pointer (mouse) over the Now Playing panel, three blue dots will appear to the right of the song title

You can left-click or right-click on the three dots (make sure it is on the dots) and the following context menu appears:

Notice in the screenshot above, that the song Life's A Long Song is highlighted in the song list panel. If you select Go to the Current Song from the context menu, the song list panel will now go to and highlight the currently playing song

• Notice the speaker icon to the left of the song title in the song list panel
• This entry is the iTunes entry for that song. But if things such as the song title are missing, it makes it much more difficult to find the song when required
• If some details are missing, add them in now by using Edit/Song Info